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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 404567 Views
  • 958 replies
  • 107 likes
  • Account
  • 404567 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174490 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174490 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99823 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99823 Views
  • 68 replies
  • 10 likes

Banka hesabımdan benim olmayan spotify premium parası çekiliyor

Merhaba benim bilmediğim bir hesapdan her ay 17,99 TL Spotify premium parası çekilmeye çalışılıyor lütfen yardımcı olur musunuz?

  • Visitor
  • Merhaba benim bilmediğim bir hesapdan her ay 17,99 TL Spotify premium parası çekilmeye çalışılıyor lütfen yardımcı olur musunuz?
  • OneByBoo
  • Roadie
  • 371 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Email change

HelloI wanted to change my email adress.Since I logged into Spotify using Facebook account, I can't change it and I'm not using current oneHow am I suppose to modify it to the one I'm using?

  • Casual Listener
  • Hello I wanted to change my email adress. Since I logged into Spotify using Facebook account, I can't change it and I'm not using current one How am I suppose to modify it to the one I'm using?
  • OneByBoo
  • Roadie
  • 602 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 602 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Friend List

PlanPremiumCountryUSDeviceXPS 15Operating SystemWindows 10My Question or IssueHello! I seem to be having an issue with connecting to Facebook. I went through the process many times, however no success. I clicked connect to Facebook, I logged in, and ...

  • Casual Listener
  • Plan Premium Country US Device XPS 15 Operating System Windows 10 My Question or Issue Hello! I seem to be having an issue with connecting to Facebook. I went through the process many times,...
  • _Matt___
  • Casual Listener
  • 714 Views
  • 4 replies
  • 0 likes
  • Account
  • 714 Views
  • 4 replies
  • 0 likes

Superuser Contribution Wrapped 2020

Plan/PremiumCountryCanadaDevice iphone 11promax/iphone SE/One plus 7proT)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Ios 14/2-latest android version My Question or IssueMy personal Spotify wrapped 2020 doesn't show up Not at all.i can see ...

  • Casual Listener
  • Plan /Premium Country Canada Device   iphone 11promax/iphone SE/One plus 7proT) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Ios 14/2-latest android version  My Q...
  • Elena
  • Moderator
  • 369 Views
  • 1 replies
  • 1 likes
  • Account
  • 369 Views
  • 1 replies
  • 1 likes

Unknown people using my account

DeviceDesktopOperating SystemWindows 10 My Question or IssueMy account has been hacked and other people are playing music on it and adding songs that I don't listen to to my library. It says that there's someone else listening on another device in my...

  • Newbie
  • Device Desktop Operating System Windows 10   My Question or Issue My account has been hacked and other people are playing music on it and adding songs that I don't listen to to my library....
  • Billy-J
  • Spotify Star
  • 903 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 903 Views
  • 1 replies
  • 0 likes

[Mobile] Não consigo ver as letra de nenhuma música

Eu comparei com outros usuários a mesma música e só o meu dispositivo não tem a letra. E está na última versão disponível que é: 8.5.86.739

  • Newbie
  • Eu comparei com outros usuários a mesma música e só o meu dispositivo não tem a letra. E está na última versão disponível que é: 8.5.86.739
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Superuser Contribution My nickname is seems different in the spotify.com

Today,I started a new duo premium with my sister and when I checked my account it says that you don't have any premium so then I checked the payment and subscription page it was saying that you have a premium account but the nickname was different. I...

  • Visitor
  • Today, I started a new duo premium with my sister and when I checked my account it says that you don't have any premium so then I checked the payment and subscription page it was saying that you hav...
  • Elena
  • Moderator
  • 464 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 464 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Display name change

Hello, I imagine this gets asked a lot but I couldn't find an answer so I'll ask myself. I have been using a free Spotify free plan for a while now and I really want to change my display name. However, when i go into my account to do it, the option "...

  • Casual Listener
  • Hello,  I imagine this gets asked a lot but I couldn't find an answer so I'll ask myself. I have been using a free Spotify free plan for a while now and I really want to change my display name....
  • Alex
  • Spotify Legend
  • 640 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 640 Views
  • 3 replies
  • 0 likes

New user interface

How do I start using the new UI? I don't have it yet but my girlfriend does and we're using the same computer?

  • Regular
  • How do I start using the new UI? I don't have it yet but my girlfriend does and we're using the same computer?
  • YER416
  • Regular
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Confirmation of deletion request by deleting and/or anonymizing your personal data

PlanPremiumCountry UK My Question or IssueGot this email today and attached a screenshot of it. I have not deleted my account and have an active premium subscription.

  • Newbie
  • Plan Premium Country  UK   My Question or Issue Got this email today and attached a screenshot of it. I have not deleted my account and have an active premium subscription.
  • Billy-J
  • Spotify Star
  • 1080 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1080 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I stop spotify downloading songs

Plan Premium Country Finland Device Honor 10 Operating System Android Version 10 My Question or Issue So I have limited storage and never anymore need the songs downloaded since I have a very strong 4G connection everywhere. So how can I disable spot...

  • Newbie
  •   Plan   Premium   Country   Finland   Device   Honor 10   Operating System   Android Version 10       My Question or Issue ...
  • Jeremy
  • Spotify Legend
  • 1043 Views
  • 1 replies
  • 0 likes
  • Account
  • 1043 Views
  • 1 replies
  • 0 likes

Offline Playlist not download

I cannot open the list I downloaded before when I am offline. It looks like it hasn't been downloaded. To fix this I have to restart the phone. I open spotify when I enter the subway and my what to see list is passive. then I reboot the phone my list...

  • Newbie
  • I cannot open the list I downloaded before when I am offline. It looks like it hasn't been downloaded. To fix this I have to restart the phone. I open spotify when I enter the subway and my what to s...
  • snollama2030
  • Visitor
  • 491 Views
  • 2 replies
  • 0 likes
  • music
  • 491 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify update to 1.1.47.684

PlanFree/PremiumCountry DevicePcOperating SystemWindows10My Question or Issuewhen the blue dot showed up in the top right I immediately clicked on it to update but when I restarted it didn't actually update and then after I went to the 3 dots in the ...

  • Music Fan
  •   Plan Free/Premium Country   Device Pc Operating System Windows10 My Question or Issue when the blue dot showed up in the top right I immediately clicked on it to update but when...
  • Mihail
  • Spotify Legend
  • 1156 Views
  • 4 replies
  • 0 likes
  • Other
  • 1156 Views
  • 4 replies
  • 0 likes

[iOS][Other] Change account of deceased

My significant other passed away and we used his account is there a way that I can put it under my name and email? I want to keep his music and account. However, I am a medical student and would qualify for the student premium and he would not.

  • Visitor
  • My significant other passed away and we used his account is there a way that I can put it under my name and email? I want to keep his music and account. However, I am a medical student and would qual...
  • Billy-J
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 425 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to remove unknown device

PlanPremiumCountryUnited StatesMy Question or IssueThere is an unknown PS4 listed in my devices. I have already clicked log out of all devices and changed my password but I would like the device removed. It is greyed out probably due to it being offl...

  • Visitor
  • Plan Premium Country United States My Question or Issue There is an unknown PS4 listed in my devices. I have already clicked log out of all devices and changed my password but I would like the d...
  • Peter
  • Spotify Legend
  • 3521 Views
  • 7 replies
  • 0 likes
  • Account
  • 3521 Views
  • 7 replies
  • 0 likes

Superuser Contribution I cant open my premium account

PlanPremiumCountryPhilippinesDeviceSamsung Galaxy A50sOperating SystemAndroid My Question or IssueI can't login to my premium account. Every time I try it, spotify can't seem to find my account. I linked it with my facebook but even that doesn't work...

  • Visitor
  •   Plan Premium Country Philippines Device Samsung Galaxy A50s Operating System Android    My Question or Issue I can't login to my premium account. Every time I try it, spot...
  • Jeremy
  • Spotify Legend
  • 936 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 936 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't login to my premium spotify account even after troubleshooting

Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android My Question or Issue I can't seem to login to my premium account. I've already tried logging in multiple times but it always says that account username and password ...

  • Casual Listener
  • Plan Premium Country Philippines Device Samsung Galaxy A50S Operating System Android   My Question or Issue I can't seem to login to my premium account. I've already tried lo...
  • Jeremy
  • Spotify Legend
  • 1081 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1081 Views
  • 3 replies
  • 0 likes

Solved!! Automatically logged out but only know my username

PlanPremiumCountryDenmark DeviceiPhone 11Operating SystemiOS 14.2 My Issue So I was automatically logged out on both the app on Iphone and open.spotify.com which are the methods I use for Spotify. Now, hours later I still have no idea how to retrieve...

  • Visitor
  • Plan Premium Country Denmark   Device iPhone 11 Operating System iOS 14.2   My Issue   So I was automatically logged out on both the app on Iphone and open.spotify.com whic...
  • MauriceMV
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Login
  • 438 Views
  • 1 replies
  • 0 likes

Dont get a password change email

Hey guys,a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is nothing in the spamfolder.PlanPremiumCountryGermanyD...

  • Regular
  • Hey guys, a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is...
  • Billy-J
  • Spotify Star
  • 688 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Security
  • 688 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't load friends to follow

PlanPremiumCountryCanadaDeviceDell XPS 13, ASUS ZenFone 3Operating SystemWindows 10, Android 8.0 My Question or IssueI keep getting the error message "Sorry, we couldn't load friends to follow" every time I click the "Find Friends" button in the desk...

  • Casual Listener
  • Plan Premium Country Canada Device Dell XPS 13, ASUS ZenFone 3 Operating System Windows 10, Android 8.0   My Question or Issue I keep getting the error message "Sorry, we couldn't...
  • Ver
  • Spotify Legend
  • 10310 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Premium
  • 10310 Views
  • 6 replies
  • 0 likes