Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • JENNICARO
  • Regular
  • 262205 Views
  • 510 replies
  • 34 likes
  • Account
    Free
  • 262205 Views
  • 510 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13028 Views
  • 6 replies
  • 11 likes
  • Security
  • 13028 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529028 Views
  • 989 replies
  • 113 likes
  • Account
  • 529028 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128058 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128058 Views
  • 74 replies
  • 12 likes

Superuser Contribution Deletion of account

So i deleted my account but, when i am creating a new account with that email it says that the email already exists and linked to an account.PlanFreeCountryIndiaDevice(Samsung M31)Operating System( Android.) My account hasn't been deleted

  • Visitor
  • So i deleted my account but, when i am creating a new account with that email it says that the email already exists and linked to an account. Plan Free Country India Device (Samsung M31) Oper...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium

I have family premium and need to allocate to one member as it is available how do I do this

  • Visitor
  • I have family premium and need to allocate to one member as it is available how do I do this
  • Dian
  • Spotify Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Weird login issues

PlanFreeCountryTaiwanDeviceDesktop PCOperating SystemLinux Mint 20.3 My Question or IssueI am unable to login to Spotify website on Brave browser (Flatpak) with a regular window. However in the same browser in a private window I am able to login. I g...

  • Regular
  • Plan Free Country Taiwan Device Desktop PC Operating System Linux Mint 20.3   My Question or Issue I am unable to login to Spotify website on Brave browser (Flatpak) with a regular win...
  • Heclalava
  • Regular
  • 788 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 788 Views
  • 7 replies
  • 0 likes

Ipad app says account doesn't match

PlanPremiumCountryUnited KingdomDeviceiPad 4th genOperating SystemiOS 10 My Question or IssueI'm trying to log in on my old iPad but it says the account doesn't match even when I copy and paste my username. I'm using the app and that is the only plac...

  • Newbie
  • Plan Premium Country United Kingdom Device iPad 4th gen Operating System iOS 10   My Question or Issue I'm trying to log in on my old iPad but it says the account doesn't match even wh...
  • Maxim
  • Spotify Star
  • 3200 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 3200 Views
  • 3 replies
  • 0 likes

Sair do programa de teste

Olá, gostaria de sair do programa de teste do Spotify.

  • Newbie
  • Olá, gostaria de sair do programa de teste do Spotify.
  • Bittencourt
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Child access to Spotify

How do I give a 10 year old access to Spotify, we are using Family Link for Android, so it is not possible to install the regular Spotify app despite setting his age to 13 in the account, and I can't find the app "Spotify for Kids" in Norway? PlanFre...

  • Casual Listener
  • How do I give a 10 year old access to Spotify, we are using Family Link for Android, so it is not possible to install the regular Spotify app despite setting his age to 13 in the account, and I can't...
  • Maxim
  • Spotify Star
  • 520 Views
  • 3 replies
  • 0 likes
  • Account
  • 520 Views
  • 3 replies
  • 0 likes

How do I change my e-mail address without having access to the old one?

I used in my study days my study account. Now I don't have access to the e-mail address anymore. For changing the e-mail I need the password in spotify but I don't know it anymore and I can not reset it because I can't login to the mails to get the r...

  • Visitor
  • I used in my study days my study account. Now I don't have access to the e-mail address anymore. For changing the e-mail I need the password in spotify but I don't know it anymore and I can not reset...
  • AdamDamon
  • Spotify Star
  • 2961 Views
  • 1 replies
  • 0 likes
  • 2961 Views
  • 1 replies
  • 0 likes

Superuser Contribution facturar

Hola necesito facturar mi servicio para hacerlo deducible de impuestos

  • Visitor
  • Hola necesito facturar mi servicio para hacerlo deducible de impuestos
  • MauricioSantos
  • Newbie
  • 1077 Views
  • 2 replies
  • 0 likes
  • 1077 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 accounts with the same email

Hey Spotify or anyone whose reading this when i made an account for both my phone and computer then gave a share link to try and link a playlist but instead i made 2 profiles, 2 different accounts with the same email and username and when i privated ...

  • Newbie
  • Hey Spotify or anyone whose reading this when i made an account for both my phone and computer then gave a share link to try and link a playlist but instead i made 2 profiles, 2 different accounts wi...
  • Jeremy
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 290 Views
  • 1 replies
  • 0 likes

"Something went wrong" message when I try and add my address

I'm trying to change my payment method to add my new card and when I put in my address, an error message appears saying "something went wrong" and it won't let me proceed. Not sure if it's an issue with my address or what?

  • Newbie
  • I'm trying to change my payment method to add my new card and when I put in my address, an error message appears saying "something went wrong" and it won't let me proceed. Not sure if it's an issue w...
  • Luan
  • Spotify Star
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

medios de pagos habilitados

No puedo pagar con la tarjeta de debito, como tendria q hacer?

  • Visitor
  • No puedo pagar con la tarjeta de debito, como tendria q hacer?
  • Luan
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Credit card deduction for unknown account

Dear communityI have a premium account that is linked to my profile and being deducted monthly in a correct manner. However, since two months there is a monthly debit on one of my other credit cards, which i can not figure out who it belongs.How can ...

  • Casual Listener
  • Dear community I have a premium account that is linked to my profile and being deducted monthly in a correct manner.   However, since two months there is a monthly debit on one of my other cr...
  • Luan
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • Security
  • 276 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to play songs with my account

PlanFreeCountryUnited States I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my account on the web app player and received the same results, I can...

  • Casual Listener
  • Plan Free Country United States   I have been unable to play random songs and podcasts under my account. The play button is grayed out. I primarily use the desktop app but I tried using my ...
  • Dian
  • Spotify Legend
  • 1075 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 1075 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution How do I change the photo on my spotify code icon?

I updated my profile picture however when I click on the three dots to share my profile, the code shows the old picture. How can I change this?

  • Visitor
  • I updated my profile picture however when I click on the three dots to share my profile, the code shows the old picture. How can I change this?
  • Dian
  • Spotify Legend
  • 4760 Views
  • 3 replies
  • 0 likes
  • Account
  • 4760 Views
  • 3 replies
  • 0 likes

Plan duo

Actualmente vivo en usa y mi esposa en colombia por trabajo. Quiero comprarse el servicio para ambos con plan dúo. Me sirve para ambos? Ella estando allá y yo aquí? Cómo puedo hacer?

  • Visitor
  • Actualmente vivo en usa y mi esposa en colombia por trabajo. Quiero comprarse el servicio para ambos con plan dúo. Me sirve para ambos? Ella estando allá y yo aquí? Cómo puedo hacer?
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Spotify logging me off after a time of changing songs

PlanFreeCountryOsaka, JapanDeviceDesktopOperating SystemWindows 10 My Question or IssueAfter a time changing songs on my playlist (free plan), Spotify suddenly logs me off and tells me to get premium, but if I log in back, I can still change songs ev...

  • Newbie
  • Plan Free Country Osaka, Japan Device Desktop Operating System Windows 10   My Question or Issue After a time changing songs on my playlist (free plan), Spotify suddenly logs me off an...
  • Luan
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 302 Views
  • 1 replies
  • 0 likes

In my new cellphone. With APP installed, a message say I must pay the month fee. But it's paid it

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I listen Anywhere?

I have 2 cars and 2 houses. Can I play the same account anywhere? Can I play music in my shop and in the house at the same time? Can I leave my house account on for guests and still listen in my car? I want just one account to collect everything, jus...

  • Visitor
  • I have 2 cars and 2 houses. Can I play the same account anywhere? Can I play music in my shop and in the house at the same time?  Can I leave my house account on for guests and still listen in m...
  • OscarDC
  • Moderator
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes