Dont get a password change email

[bulmatrunks]

Hey guys,

a friend of mine has a problem but he cant login thats why i write this message for him. He forgot his password but when he clicks on "forgot password" he doesnt receive any mail. There is nothing in the spamfolder.

Plan

Premium

Country

Germany

Device

iPhone X

My Question or Issue

[Billy-J]

Hey @bulmatrunks, thanks for reaching out to the Community!

Could you try resetting your password here, using a different browser or private window? 

Let me know how this goes.

[bulmatrunks]

He is still not receiving any mail.**bleep**

[Billy-J]

Hey @bulmatrunks, 

In this case, I'd recommend checking out this support article > "Didn’t get reset email?" section for the next steps to take.

Hope this helps!

[bulmatrunks]

This didnt help either. He looked in the spam folder. Its not an old email. He cant make a new account with the same email. This means the email is already used. 

[bulmatrunks]

This didnt help either. He looked in the spam folder. Its not an old email. He cant make a new account with the same email. This means the email is already used.

[Billy-J]

Hey @bulmatrunks, 

In the support article I provided in my last reply, it states: 

If you don't have access, here are some options:

• Regain access to the email address if possible
• Contact us and we can update the email address for you
• Create a new account and start fresh

You can get in touch with Customer Support for further help, or create a new account to start fresh. 

Hope this helps!