Can't load friends to follow

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Can't load friends to follow

havenonearth
Casual Listener

Plan

Premium

Country

Canada

Device

Dell XPS 13, ASUS ZenFone 3

Operating System

Windows 10, Android 8.0

 

My Question or Issue

I keep getting the error message "Sorry, we couldn't load friends to follow" every time I click the "Find Friends" button in the desktop version of Spotify. I've tried reinstalling the application, logging in with my Spotify credentials (not with Facebook login) and checking Settings to make sure my account is connected to Facebook. Those attempts have failed.

 

I've also tried to use the "Find Friends" function on the Spotify mobile app, but every time I click "Connect Facebook," I'm brought to the log-in/permissions page and then redirected to the same "Connect Facebook" page -- it's an endless loop.

 

I've even gone onto the Facebook app and the desktop Facebook website to check my Apps page and ensure that Spotify is connected and that my friends list is shared. Removing the Spotify app and then reconnecting it to Facebook through both the Spotify mobile app and the desktop version of Spotify hasn't worked.

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2 ACCEPTED SOLUTIONS

Accepted Solutions
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Solution!

Re: Can't load friends to follow

Rock Star 16
Rock Star 16

Hi @havenonearth,

thanks for replying back !

 

I was able to find a solved solution thread to the same issue.

Please check it here and let me know if this helped in any way.

 

Thanks for your cooperation and patience 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Solution!

Re: Can't load friends to follow

havenonearth
Casual Listener
Thanks for the link! Going to the Spotify website, heading to "Privacy
settings" and then switching on "Process my Facebook data" under the
"Facebook data" section did the trick. Thanks again for your help! 🙂

View solution in original post

4 Replies
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Re: Can't load friends to follow

Rock Star 16
Rock Star 16

Hi there @havenonearth,

thanks for reaching out about this !

 

Can you confirm you went through the instructions on this help page ?

 

Thanks for your cooperation 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Can't load friends to follow

havenonearth
Casual Listener
Yes, that hasn't solved the problem, unfortunately 😞
Highlighted
Solution!

Re: Can't load friends to follow

Rock Star 16
Rock Star 16

Hi @havenonearth,

thanks for replying back !

 

I was able to find a solved solution thread to the same issue.

Please check it here and let me know if this helped in any way.

 

Thanks for your cooperation and patience 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted
Solution!

Re: Can't load friends to follow

havenonearth
Casual Listener
Thanks for the link! Going to the Spotify website, heading to "Privacy
settings" and then switching on "Process my Facebook data" under the
"Facebook data" section did the trick. Thanks again for your help! 🙂

View solution in original post

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