Account frozen.

[guilhermespotif]

I have a problem with my spotify account.

I have bought a pre-paid spotify card on the internet of 3 months to upgrade it to premium. The problem is that the guy that sold me the card apparently used "ilegal means" to  buy it. Now spotify has frozen my account.

I am not asking for the 3 months premium, please just give my account back. That is linked to my facebook and you offer no other means to create another one without a facebook.

Is there a support e-mail?

Please help..

Thanks,

Gustavo Arruda.

Ps: This is not my account, i had to use another one because i could not find any other means to get help.

[Sam]

Hi Gustavo,

We do take fraud very seriously, and would always strongly suggest purchasing Spotify through our website or an official retailer.

In order to look into this further, you'll need to contact our payments team. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as possible.