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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14895 Views

7 replies

11 likes

Security
  • 14895 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554699 Views

991 replies

116 likes

Account
  • 554699 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131264 Views

74 replies

12 likes

Account
Login
Premium
  • 131264 Views
  • 74 replies
  • 12 likes

Difference between library and local files

Please help me out, I was wondering how you can see whether a number is a local file or a file from the library.

Regular

Please help me out, I was wondering how you can see whether a number is a local file or a file from the library.

SzSzSz12

Regular

4339 Views

11 replies

0 likes

  • 4339 Views
  • 11 replies
  • 0 likes

Blutengel and Terminal Choice

Hi all,I have been very happy for my lovely Blutengel and Terminal Choice playlists, but logged on a while ago to discover that they were empty. I found that other playlists (made by other people) with the same bands were empty as well.Can anybody ex...

Newbie

Hi all, I have been very happy for my lovely Blutengel and Terminal Choice playlists, but logged on a while ago to discover that they were empty. I found that other playlists (made by other people) ...

licenced

Community Legend

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Synced songs before premium trial ran out.

What if you had premimium,but then your trial runs out but before it ran out, you synced your music into your device. Would i still be able to play the music i synced into my device without having to get premium. But now i can't use the songs i synce...

Newbie

 What  if you had premimium,but then your trial runs out but before it ran out, you synced your music into your device. Would i still be able to play the music i synced into my device witho...

licenced

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Wrong Facebook-account has been added to my Spotify-account

A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?

Casual Listener

A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?

s037ye

Casual Listener

236 Views

2 replies

0 likes

  • 236 Views
  • 2 replies
  • 0 likes

How do you get an answer?

I have contacted support twice about being unable to get back onto my account and am yet to get an answer Any ideas? Customer support seems to be seriously lacking in some cases and I don't think this is a service I'll want to pay for in the future.

Casual Listener

I have contacted support twice about being unable to get back onto my account and am yet to get an answer   Any ideas? Customer support seems to be seriously lacking in some cases and I do...

user-removed

Not applicable

296 Views

3 replies

0 likes

  • 296 Views
  • 3 replies
  • 0 likes

Cross Country Library ?

Hey. My mate and I, who are both on the UK spotify account don't have access to the same library. He's travelling right now, and he can listen to some albums that dont appear in my library ? Is there an explaination to why this would happen ? Cheers.

Casual Listener

Hey.    My mate and I, who are both on the UK spotify account don't have access to the same library.   He's travelling right now, and he can listen to some albums that dont app...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

I cant log in to my account on my mobilephone

I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or username. To make sure spotify works on my phone ( I ...

Newbie

I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or us...

ti3gib

Casual Listener

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Starred List Incomplete

Hi, I've had my spotify for a while now and my starred list was quite large but not it is incomplete and stops probably about halfway to what it was. If there is anyway that stops me trawling through searching for all the songs it would be a massive ...

Casual Listener

Hi,   I've had my spotify for a while now and my starred list was quite large but not it is incomplete and stops probably about halfway to what it was. If there is anyway that stops me trawl...

CreggyP

Casual Listener

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Account deletion

Please delete my account.

Visitor

Please delete my account.

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Playlists gone if I use my spotify on another computer?

Okay so i've got Spotify obviously, had it for months only the free version but now my laptop's broken.I downloaded Spotify to my downstairs computer, signed in with my facebook account (As I always do) without problem and nothing. Every playlist was...

Visitor

Okay so i've got Spotify obviously, had it for months only the free version but now my laptop's broken. I downloaded Spotify to my downstairs computer, signed in with my facebook account (As I alway...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Help! I unsubscribed from Spotify premium, but it charges me!!

So i tried the one month free premium Spoyify for my phone. It was okay, but wasnt as reliable and doesnt have all the music choices i would like to have so i cancel and delete the app from my phone. A few days later i get on my regular FREE account ...

Regular

So i tried the one month free premium Spoyify for my phone. It was okay, but wasnt as reliable and doesnt have all the music choices i would like to have so i cancel and delete the app from my phone....

Richard

Community Legend

1165 Views

4 replies

1 likes

  • 1165 Views
  • 4 replies
  • 1 likes

Solved!! delete account

I want to delete my account, so I added ".del" to my emailadress 6 days ago: on which my account should be have been deleted within 48 hours. But it's still there...... Can somebody take action? thanx

Visitor

I want to delete my account, so I added ".del" to my emailadress 6 days ago: on which my account should be have been deleted within 48 hours. But it's still there......   Can somebody take act...

Richard

Community Legend

1178 Views

9 replies

0 likes

  • 1178 Views
  • 9 replies
  • 0 likes

New to Spotify, please help

Hi. Could anyone tell me how to get rid of the album covers in my list? Many thanks

Newbie

Hi. Could anyone tell me how to get rid of the album covers in my list? Many thanks

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

Friendlist undefined

Hi there,i have a problem with my friendlist, if i click on it, it just says "Undefined" and i can't see anyone of my friend which have Spotify. Does anybody knows whats the problem with it?

Newbie

Hi there, i have a problem with my friendlist, if i click on it, it just says "Undefined" and i can't see anyone of my friend which have Spotify. Does anybody knows whats the problem with it?  

SteffiJones

Casual Listener

2349 Views

9 replies

1 likes

  • 2349 Views
  • 9 replies
  • 1 likes

Solved!! Spotify on Twitch.tv

HelloI am just about to dive into the ocean of livestreaming and have come across a few streams over at twitch.tv where the broadcasters have been using Spotify in the background. Either they'd be listening to their own playlist or they'd activly tak...

Casual Listener

Hello I am just about to dive into the ocean of livestreaming and have come across a few streams over at twitch.tv where the broadcasters have been using Spotify in the background. Either they'd b...

Shallaman

Casual Listener

4377 Views

2 replies

0 likes

  • 4377 Views
  • 2 replies
  • 0 likes

Old account subscribed to collaborative playlist by itself

Hi! Two days ago I received an e-mail telling me about the account "notsri" (my old account) subscribing to one of my "collaborative playlists". I don't use the account "notsri" anymore, so I haven't subscribed to anything, and how could my "collabor...

Casual Listener

Hi!    Two days ago I received an e-mail telling me about the account "notsri" (my old account)  subscribing to one of my "collaborative playlists". I don't use the account "notsri...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Two Facebook accounts linked to same Spotify account

Hi there,Some how, my wife and I are using the same Spotify account... as in both of our Facebook pages are linked to the same account.I tried removing the Spotify app from her Facebook page and signing her up for her own premium account. In doing so...

Newbie

Hi there, Some how, my wife and I are using the same Spotify account... as in both of our Facebook pages are linked to the same account. I tried removing the Spotify app from her Facebook page an...

David

Spotify Legend

1168 Views

1 replies

0 likes

  • 1168 Views
  • 1 replies
  • 0 likes

contact not working (want to delete my account immediately)

hey guys reached out using contact form to get entire account/data deleted as well as unsubsrcibed from premium and can't do manually because it's through facebook. i'm def. sure i want to do this and have it done now because i am now using my husban...

Visitor

hey guys reached out using contact form to get entire account/data deleted as well as unsubsrcibed from premium and can't do manually because it's through facebook. i'm def. sure i want to do thi...

user-removed

Not applicable

353 Views

2 replies

0 likes

  • 353 Views
  • 2 replies
  • 0 likes

Solved!! Trial When I've Bought Premium

Hey I've seen this problem in the forums but no solution-Basically I've bought a premium account for a particular Facebook linked email but when I login to spotify on my iPhone it says my "trial ends in 32 days".Why am I still supposedly in a trial w...

Casual Listener

Hey I've seen this problem in the forums but no solution- Basically I've bought a premium account for a particular Facebook linked email but when I login to spotify on my iPhone it says my "trial en...

user-removed

Not applicable

723 Views

8 replies

0 likes

  • 723 Views
  • 8 replies
  • 0 likes