Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 413269 Views
  • 965 replies
  • 108 likes
  • Account
  • 413269 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1180332 Views
  • 119 replies
  • 115 likes
  • Account
  • 1180332 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101185 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101185 Views
  • 68 replies
  • 10 likes

Premium account not registered?

HelloI just upgraded to a Premium account. Mostly because I wanted to be able to listen to music offline and to download without paying extra or having to buy a bundle. And now those 2 features are exactly the ones I have troubles with. When I want t...

  • Casual Listener
  • Hello I just upgraded to a Premium account. Mostly because I wanted to be able to listen to music offline and to download without paying extra or having to buy a bundle.    And now those...
  • meahtenoha
  • Spotify
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Delete my account

How do I permenently delete my account? It's on Spotify Free but I hate my username and there is no other way of changing it without setting up a new account. I want to set up a new account with a new username then do a monthly subscription.

  • Newbie
  • How do I permenently delete my account? It's on Spotify Free but I hate my username and there is no other way of changing it without setting up a new account. I want to set up a new account with a ne...
  • meahtenoha
  • Spotify
  • 1076 Views
  • 2 replies
  • 0 likes
  • 1076 Views
  • 2 replies
  • 0 likes

I am a Premium member, but I still can't log in on my phone!

I upgraded to Premium specifically to listen pn my phone and ipad, but when I try to log in it still tells me that I need to be a premium member! What to do?

  • Regular
  • I upgraded to Premium specifically to listen pn my phone and ipad, but when I try to log in it still tells me that I need to be a premium member!  What to do?
  • Richard
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Cannot unsubscribe!!! HELP

When i try to unsubscribe my Spotify Unlimited it says that my password is incorrect.And i tried to press forget my password but then it says: It looks like you are using your Facebook credentials to log in to Spotify. To change your Facebook passwor...

  • Casual Listener
  • When i try to unsubscribe my Spotify Unlimited it says that my password is incorrect. And i tried to press forget my password but then it says: It looks like you are using your Facebook credent...
  • RayT
  • Newbie
  • 799 Views
  • 4 replies
  • 0 likes
  • 799 Views
  • 4 replies
  • 0 likes

Force to accept timeline?!?

Why would spotify force me to "upgrade" my facebook to timeline?Timeline is horrible.

  • Newbie
  • Why would spotify force me to "upgrade" my facebook to timeline? Timeline is horrible.
  • jvanderb
  • Roadie
  • 802 Views
  • 7 replies
  • 1 likes
  • 802 Views
  • 7 replies
  • 1 likes

MY SPOTIFY PREMIUM DOESN'T WORK!

Ok, so i bought a spotify premium card for about 3 days ago. I activated it, and i had premium. But now all of the sudden it says my 48 hour trial is gone? i didn't sign up for no trial. and i can only listen to a song 5 times, and i cant listen to m...

  • Casual Listener
  • Ok, so i bought a spotify premium card for about 3 days ago. I activated it, and i had premium. But now all of the sudden it says my 48 hour trial is gone? i didn't sign up for no trial. and i can on...
  • hus31n
  • Casual Listener
  • 634 Views
  • 3 replies
  • 0 likes
  • 634 Views
  • 3 replies
  • 0 likes

can't connect to spotify mobile

hello i have subscribed to a premium account but i can't connect on my mobile phone. my username/pswd are recognized on computer but not on my mobile. Are the username and password different? i use my facebook account so i am sure they work. dis i ma...

  • Casual Listener
  • hello   i have subscribed to a premium account but i can't connect on my mobile phone.    my username/pswd are recognized on computer but not on my mobile.    Are the u...
  • meahtenoha
  • Spotify
  • 2506 Views
  • 5 replies
  • 0 likes
  • 2506 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Premium doensn't work

Hi, When I try to enable high quality streaming or use Spotify on my iPhone, it says I have to download spotify premium.The problem is, I already have spotify premium. In the account center it says I have an active premium subscription. Could you ple...

  • Casual Listener
  • Hi,   When I try to enable high quality streaming or use Spotify on my iPhone, it says I have to download spotify premium. The problem is, I already have spotify premium. In the account cente...
  • Jurjanos
  • Casual Listener
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
  • 0 likes

{urgent} Spotify said : my account is used by someone else. That's wrong...

Hi... help me... Spotify said to me : your account is used by someone else. I changed my passeword to be sure, and he still say the same. What's wrong? Thanks

  • Casual Listener
  • Hi... help me...   Spotify said to me : your account is used by someone else.   I changed my passeword to be sure, and he still say the same. What's wrong?   Thanks
  • Sam
  • Spotify
  • 830 Views
  • 9 replies
  • 0 likes
  • 830 Views
  • 9 replies
  • 0 likes

have bene charged for downloads but havent lade the purchase.

So i have been charged for 100downloads and the thing is tjat i havent made that purchase.What Do i do?

  • Newbie
  • So i have been charged for 100downloads and the thing is tjat i havent made that purchase. What Do i do?
  • Richard
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Cannot update payment details

Hi there,My subscription to Premium has expired as I lost my credit card and had to get a new one. I'm trying to put in the new details but there's no field for it in 'subscription' section. It only allows me to change (but not save) my country. any ...

  • Casual Listener
  • Hi there, My subscription to Premium has expired as I lost my credit card and had to get a new one. I'm trying to put in the new details but there's no field for it in 'subscription' section. It onl...
  • Sam
  • Spotify
  • 986 Views
  • 6 replies
  • 0 likes
  • 986 Views
  • 6 replies
  • 0 likes

Playback artifacts

Hi. I'm unsure if this is the right place for this topic, but I couldn't find any threds for musicians. Anyway, I'm an artist and am planning on releasing my music on Spotify shortly. At the moment I have some music on Soundcloud and the other day I ...

  • Casual Listener
  • Hi.   I'm unsure if this is the right place for this topic, but I couldn't find any threds for musicians.   Anyway, I'm an artist and am planning on releasing my music on Spotify shortl...
  • MusicDonkey
  • Casual Listener
  • 1268 Views
  • 5 replies
  • 0 likes
  • 1268 Views
  • 5 replies
  • 0 likes

I seem to have forgot my password and hotmail? :S

Hey!I've lost my password and hotmail to my spotify account, so I can not login. I've been member on Spotify since 2009/2010 (not sure) I've always had autologin on my spotify but for a couple weeks ago my spotify got reseated for some reason so my u...

  • Visitor
  • Hey! I've lost my password and hotmail to my spotify account, so I can not login. I've been member on Spotify since 2009/2010 (not sure)  I've always had autologin on my spotify but for a ...
  • David
  • Spotify Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Cannot login with my account

On my account, I hav spotify premium. Yesterday, my daughteralso made an account on here name, spotify free. Now, I cannot log out on her account and login with my account any more. Every time I want to log out on her account, spotify crashes!What ca...

  • Newbie
  • On my account, I hav spotify premium.  Yesterday, my daughteralso made an account on here name, spotify free.  Now, I cannot log out on her account and login with my account any more.&nbsp...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

No more premium! :(

Argh! I am now officially depressed. I have lost my credit card, and had to cancel it yesterday. Today, my Premium subscription was due. Needless to say, the card was declined. Now I have to wait for 7 to 10 business days before I can return to Premi...

  • Roadie
  • Argh! I am now officially depressed. I have lost my credit card, and had to cancel it yesterday. Today, my Premium subscription was due. Needless to say, the card was declined. Now I have to wait for...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Paying for something I tried to cancel

I tried to cancel my subscription the day of the free trial expiration date. I thought it had worked but only came to find out that the very next day I was charged for an extra 10 dollars for the next month. This is unbelievable. I need a way to cont...

  • Casual Listener
  • I tried to cancel my subscription the day of the free trial expiration date. I thought it had worked but only came to find out that the very  next day I was charged for an extra 10 dollars for t...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Logged in on two accounts at the same time and can't fix it!

Hi! Since I used my spotify login on a friends computer it has been messed up on my home computer. I am logged in, I have my saved playlists and spotify recommendations seems to be mine. But in the upper right corner where My Facebook profile Should ...

  • Visitor
  • Hi!   Since I used my spotify login on a friends computer it has been messed up on my home computer. I am logged in, I have my saved playlists and spotify recommendations seems to be mine. But...
  • user-removed
  • Not applicable
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

where is the search bar!?

I have just signed up for the 3 mo. trial membership but I am not redirected to a home page where I can start searching. There is no search bar on my page. Help!

  • Casual Listener
  • I have just signed up for the 3 mo. trial membership but I am not redirected to a home page where I can start searching.  There is no search bar on my page.  Help!  
  • user-removed
  • Not applicable
  • 1459 Views
  • 3 replies
  • 0 likes
  • 1459 Views
  • 3 replies
  • 0 likes

Have to use creditcard?

Hello, My Spotify Premium account has been cancelled because there wasn't enough money on my bank account, while there was enough money on my bank account. Now I want to get my Premium account back and I can't, because I can't use my bank account any...

  • Casual Listener
  • Hello,   My Spotify Premium account has been cancelled because there wasn't enough money on my bank account, while there was enough money on my bank account. Now I want to get my Premium accou...
  • meahtenoha
  • Spotify
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes