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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422582 Views
  • 965 replies
  • 108 likes
  • Account
  • 422582 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187202 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187202 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103792 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103792 Views
  • 70 replies
  • 10 likes

Different password than facebook

Ok, so I accidentaly made my spotify account via my facebook account. How can I log in to Spotify, using another username and password than my facebook account? Thanks!

  • Newbie
  • Ok, so I accidentaly made my spotify account via my facebook account. How can I log in to Spotify, using another username and password than my facebook account?   Thanks!
  • matlynsch1
  • Newbie
  • 1027 Views
  • 1 replies
  • 0 likes
  • 1027 Views
  • 1 replies
  • 0 likes

login

so when i first created my spotify account i used the facebook login, but i have now canceled my facebook account. The problem is that now when i want to login to spotify i have to use my facebook login which activates my canceled facebook account. I...

  • Newbie
  • so when i first created my spotify account i used the facebook login, but i have now canceled my facebook account. The problem is that now when i want to login to spotify i have to use my facebook lo...
  • Stupify
  • Community Legend
  • 1368 Views
  • 1 replies
  • 0 likes
  • 1368 Views
  • 1 replies
  • 0 likes

Account hacked, Email and password changed. What do i do?

Topic says it all? Ive submitted a support ticket about this issue since i could not find an email related to support issues anywhere on your site but having to get help about a hacked account through that hacked account just doesnt feel right. Is th...

  • Casual Listener
  • Topic says it all? Ive submitted a support ticket about this issue since i could not find an email related to support issues anywhere on your site but having to get help about a hacked account throug...
  • Altarus
  • Casual Listener
  • 347 Views
  • 2 replies
  • 0 likes
  • 347 Views
  • 2 replies
  • 0 likes

Problem when buying an album

Hi guys, I'm trying to buy an album and I constantly get a "temporary error". The album I'm trying to buy is this: Atahualpa Yupanqui – El Payador Perseguido (Relato Por Milonga) Can you take a look please? Thanks.

  • Visitor
  • Hi guys,   I'm trying to buy an album and I constantly get a "temporary error".  The album I'm trying to buy is this:   Atahualpa Yupanqui – El Payador Perseguido (Relato Por Milon...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Solved!! cancel my subscription via Facebook-Login: password not accepted

Hi,I want to cancel my subscription for Spotify Premium because I don't want to pay automatically for month where I can't listen so much... The problem is at the password-field... I have to login with Facebook to use Spotify, but that password isn't ...

  • Casual Listener
  • ...y mail for about 1 week, so I have to make it public with this post...   Can anyone help me???
  • paradonym
  • Casual Listener
  • 1063 Views
  • 2 replies
  • 0 likes
  • 1063 Views
  • 2 replies
  • 0 likes

Premium dosent work

Hey !I got spotify premium a couple of months ago. Ive been paying every time, but now it dousent work. I get commercials and limited time, som what is wrong and can i get some help ?

  • Newbie
  • Hey ! I got spotify premium a couple of months ago. Ive been paying every time, but now it dousent work. I get commercials and limited time, som what is wrong and can i get some help ?
  • famlexma
  • Casual Listener
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

can't seem to cancel my subscription

hi i want to cancel my subscription i done what it said and it not cancelling it for me i used my facebook password to log in any help pl2

  • Regular
  • hi i want to cancel my subscription i done what it said and it not cancelling it for me i used my facebook password to log in any help pl2
  • RavenTheDead
  • Regular
  • 787 Views
  • 3 replies
  • 0 likes
  • 787 Views
  • 3 replies
  • 0 likes

Log in

I can go log in on spotify? because say something about the new agreement but just stay like frozen the pop up windows.

  • Visitor
  • I can go log in on spotify? because say something about the new agreement   but just stay like frozen the pop up windows.
  • user-removed
  • Not applicable
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Delete sportify and payment

Hi. I dont want facebook anymore, and can understand you have to have it if you want sportify. I want to delete my payment and my sportify, but can't seem to do it. Can you help me?? I think its very stupid that you have to have facebook to have spor...

  • Newbie
  • Hi.    I dont want facebook anymore, and can understand you have to have it if you want sportify.   I want to delete my payment and my sportify, but can't seem to do it.   C...
  • Richard
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Solved!! getting Nuts Again offline with Galaxy Tab

Hi, yesterday problem with my samsung which seems that you do not support oke. But now i use my galaxy Tab at work and also it says Offline (last week it didn''t). I am still in my trail period if this stays it is not ideal to keep it. Please help. I...

  • Roadie
  • Hi,   yesterday problem with my samsung which seems that you do not support oke.    But now i use my galaxy Tab at work and also it says Offline (last week it didn''t).  &nbs...
  • plsderksen
  • Roadie
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Reset

Please send me the reset info.

  • Newbie
  • Please send me the reset info.
  • Sam
  • Spotify
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Totally unhelpful help section!

Somebody n my family is getting the...Spotify has paused because your account is in use somewhere else. Error!Spotify help suggests that this is because accounts can be accessed from multuple devices and a bug is causing the error. It suggests what t...

  • Casual Listener
  • Somebody n my family is getting the... Spotify has paused because your account is in use somewhere else.   Error! Spotify help suggests that this is because accounts can be accessed from...
  • Richard
  • Community Legend
  • 341 Views
  • 6 replies
  • 0 likes
  • 341 Views
  • 6 replies
  • 0 likes

Help: Can't Play Specific Files

So about a month or so ago, my Spotify player crashed and would not open when I tried to restart the program. Eventually I had to uninstall and reinstall, lost all my playlists and my link to Facebook, but I was able to fix this over time. Since this...

  • Casual Listener
  • So about a month or so ago, my Spotify player crashed and would not open when I tried to restart the program.  Eventually I had to uninstall and reinstall, lost all my playlists and my link to F...
  • wdyer417
  • Casual Listener
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Payment failed - again!

I have now got this same problem twice eith two different account. First account I had over a year and it did work well untill I changed my banck account and payment started to fail. After that I created a new account and it worked also ok until now....

  • Newbie
  • I have now got this same problem twice eith two different account. First account I had over a year and it did work well untill I changed my banck account and payment started to fail. After that I cre...
  • Grayson
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Not able to activate 30€UnlimitedCard

hi, I bought a gift card the other day to activate, but keep getting this message: De Premium-code die je hebt opgegeven is ongeldig. Controleer of je de code correct hebt ingevoerd.Helpdesk is not getting in contact with me.

  • Newbie
  • hi, I bought a gift card the other day to activate, but keep getting this message: De Premium-code die je hebt opgegeven is ongeldig. Controleer of je de code correct hebt ingevoerd. Helpdesk i...
  • meahtenoha
  • Spotify
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Spotify Ads: Why do I get ads targeted for womens?

In my profile it says im a "Male".Why do I sometimes get advertisments for womens then? For example, I got a advertisment advertising out insurance for pregnant womens. (Länsförsäkringar gravidförsäkring)thats a little bit odd, because Im cannot be p...

  • Casual Listener
  • In my profile it says im a "Male". Why do I sometimes get advertisments for womens then?   For example, I got a advertisment advertising out insurance for pregnant womens. (Länsförsäkringar g...
  • Stupify
  • Community Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Trial Subscription Fail

I tried to sign up for the 30-day Spotify Premium trial and I just received a bill for payment. Since there isn't a way to call you guys about it, I'm posting it here. I would like a refund or a credit for next month, what can I do? I love the servic...

  • Casual Listener
  • I tried to sign up for the 30-day Spotify Premium trial and I just received a bill for payment.    Since there isn't a way to call you guys about it, I'm posting it here. I would like a r...
  • Nickyg2006
  • Casual Listener
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Secondary/Duplicate Account Problem

A secondary Spotify account was created using my Facebook. Now I cannot link my Facebook with my original Spotiy account. I have tried to deactivate the duplicate account, but I'm not able to. Could a Moderator or Employee please help me with this pr...

  • Newbie
  • A secondary Spotify account was created using my Facebook. Now I cannot link my Facebook with my original Spotiy account. I have tried to deactivate the duplicate account, but I'm not able to. Could ...
  • meahtenoha
  • Spotify
  • 1336 Views
  • 8 replies
  • 0 likes
  • 1336 Views
  • 8 replies
  • 0 likes

Where is my account?

Had premium since October, as of 2 days ago it looks as if I am a new customer. Am I still getting charged? Can I get back my playlists? What happened? And I don't know my old user name or password for spotify. So sad.

  • Visitor
  • Had premium since October,  as of 2 days ago it looks as if I am a new customer.   Am I still getting charged?   Can I get back my playlists?  What happened? And I don't know my o...
  • meahtenoha
  • Spotify
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

All playlists offline right before boarding plane. DNS and 3 devices error.

Hi guys, I was traveling yesterday. By plane. I was standing on the stairs before the boarding pass check, ready to go onto the tarmac and go into the plane. I got out my headphones because I really wanted to listen to some music and didn't want to h...

  • Gig Goer
  • Hi guys,   I was traveling yesterday. By plane.   I was standing on the stairs before the boarding pass check, ready to go onto the tarmac and go into the plane. I got out my headphones...
  • Marchiano
  • Gig Goer
  • 853 Views
  • 1 replies
  • 0 likes
  • 853 Views
  • 1 replies
  • 0 likes