Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4807 Views
  • 1 replies
  • 9 likes
  • Security
  • 4807 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466824 Views
  • 976 replies
  • 111 likes
  • Account
  • 466824 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206146 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206146 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114781 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114781 Views
  • 72 replies
  • 12 likes

Account Subscriptions

Is it possible to purchase a yearly subscription? If so what would the price be and where would i find it?

  • Casual Listener
  • Is it possible to purchase a yearly subscription? If so what would the price be and where would i find it?
  • techno320
  • Casual Listener
  • 1701 Views
  • 7 replies
  • 0 likes
  • 1701 Views
  • 7 replies
  • 0 likes

wrong country set - unable to change

Hi, I'm Laura and I live in Spain. I had Spotify free account before going to live to UK for a month. I changed the country at the profile page and it worked perfectly. Now I'm back in Spain and, after lettingthe 14 days pass by mistake, now i can't ...

  • Newbie
  • Hi, I'm Laura and I live in Spain. I had Spotify free account before going to live to UK for a month. I changed the country at the profile page and it worked perfectly. Now I'm back in Spain and, aft...
  • licenced
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Red balk

When I start Spotify I see in the corner an red balk with 'remaining time'. What's the meaning of that balk?

  • Visitor
  • When I start Spotify I see in the corner an red balk with 'remaining time'. What's the meaning of that balk?  
  • David
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Subscribed by someone whom I have no connection with?

I recently took a vacation to a city in California where I later discovered that someone from that region subscribed to one of my playlists. I'm not friends with this person, nor are any of my friends. Just curious how this is able to happen?

  • Newbie
  • I recently took a vacation to a city in California where I later discovered that someone from that region subscribed to one of my playlists. I'm not friends with this person, nor are any of my friend...
  • David
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Unlimited not playing music...

I just bought spotify unlimited on PayPal, and it says my transaction is successful and I was emailed the reciept. However, when u sign in in myiPad with the account used to purchas the unlimited pack, it says I need premium to listen to the music. H...

  • Newbie
  • I just bought spotify unlimited on PayPal, and it says my transaction is successful and I was emailed the reciept. However, when u sign in in myiPad with the account used to purchas the unlimited pac...
  • Stupify
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Can't log in at all!

Please help me. I can't login at all, because my Facebook account has randomly been picked for a 'security check'. Because of a flaw in their system, i'm not able to complete the security check. I don't receive the SMS with the code like i'm supposed...

  • Casual Listener
  • Please help me. I can't login at all, because my Facebook account has randomly been picked for a 'security check'.     Because of a flaw in their system, i'm not able to complete the se...
  • brylle
  • Casual Listener
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Service was horrible

Hey, my name is Chandler Lattin, and my wife recently had spotify premium. The service was absolutley horrible, and when we contacted support, there was no reply whatsoever from anybody at support. I am so pissed that we bought it, I had it and it wo...

  • Casual Listener
  • Hey, my name is Chandler Lattin, and my wife recently had spotify premium. The service was absolutley horrible, and when we contacted support, there was no reply whatsoever from anybody at support. I...
  • David
  • Spotify Legend
  • 1027 Views
  • 5 replies
  • 0 likes
  • 1027 Views
  • 5 replies
  • 0 likes

Problem using password to pay account

I've tried to upgrade my account and the password button; after clicking on it; says it's the wrong password. Yet this same password logs me into Spotify, so what's going on? Don't tell me I have to open a new account, because I've already done this ...

  • Newbie
  • I've tried to upgrade my account and the password button; after clicking on it; says it's the wrong password. Yet this same password logs me into Spotify, so what's going on? Don't tell me I have to ...
  • David
  • Spotify Legend
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

Charges from Spotify to my bank account

The last two days Spotify has reserved almost 2000 norwegian kroner on my visa account and I would really like to know what the hell is going on. This is a lot of money and these charges have pretty much **bleep**ed up my weekend completely because m...

  • Casual Listener
  • The last two days Spotify has reserved almost 2000 norwegian kroner on my visa account and I would really like to know what the hell is going on. This is a lot of money and these charges have pretty ...
  • Weakener
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Spotify logs me out after trying to close a popup on start-up.

I can login just fine but when the Spotify interface comes up I get a problematic popup welcoming me. When I try to close the popup the entire thing closes and I'm logged out. Here is a screenshot of the popup.http://i.imgur.com/m2lof.jpgAlso this is...

  • Newbie
  • I can login just fine but when the Spotify interface comes up I get a problematic popup welcoming me. When I try to close the popup the entire thing closes and I'm logged out. Here is a screenshot of...
  • David
  • Spotify Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Downloaded track but audio is from another track

Hi, Minutes ago I downloaded Blümchen – Es Ist Nie Vorbei but the track contains the wrong audio data, it seems to be the song "Blümhcen - Es Ist Vorbei" which is a very different song. I could not preview the song since I'm on free subscription and ...

  • Casual Listener
  • Hi,   Minutes ago I downloaded Blümchen – Es Ist Nie Vorbei but the track contains the wrong audio data, it seems to be the song "Blümhcen - Es Ist Vorbei" which is a very differen...
  • 498 Views
  • 0 replies
  • 0 likes
  • 498 Views
  • 0 replies
  • 0 likes

HELP!! Forgotten Password and no access to old email address!!

Hi there, My id is smileybaldybloke and I upgraded to use my Ipad, but don't know my password and no longer have access to that email account. I'm logged in on my PC as it remembers the password...[show off] HELP!!!!

  • Newbie
  • Hi there,   My id is smileybaldybloke and I upgraded to use my Ipad, but don't know my password and no longer have access to that email account.   I'm logged in on my PC as it remem...
  • licenced
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Disassociating Facebook Account from Spotify

So I just accidentally made a Spotify account using my Facebook, which was not supposed to happen. I want to have a Spotify account but without any association to my Facebook account, sinceI am planning on deleting it quite soon.I also want to disass...

  • Newbie
  • So I just accidentally made a Spotify account using my Facebook, which was not supposed to happen. I want to have a Spotify account but without any association to my Facebook account, sinceI am pla...
  • Stupify
  • Community Legend
  • 1115 Views
  • 1 replies
  • 1 likes
  • 1115 Views
  • 1 replies
  • 1 likes

Solved!! Being charged

I tried cancel my subscription just as this month passed, and it charged me the £10. I do not want this, as I owe that money already, and I wish for a refund. I tried cancelling a few days back, and is was apparently successful, but i guess not. Plea...

  • Newbie
  • I tried cancel my subscription just as this month passed, and it charged me the £10. I do not want this, as I owe that money already, and I wish for a refund. I tried cancelling a few days back, and ...
  • Richard
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Solved!! Purchase

I can´t purchase Spotify Premium - Just get time-out on the web page after I confirm the subscription...

  • Newbie
  • I can´t purchase Spotify Premium - Just get time-out on the web page after I confirm the subscription...
  • user-removed
  • Not applicable
  • 486 Views
  • 4 replies
  • 1 likes
  • 486 Views
  • 4 replies
  • 1 likes

Spotify wash their hands when they have to do a refund

His system is'nt get my cancellation but I did it, I made sure to do well the process and from the web told me that fact. His system failed. Now they wash their hands and they do'nt want money back!

  • Regular
  • His system is'nt get my cancellation but I did it, I made sure to do well the process and from the web told me that fact. His system failed. Now they wash their hands and they do'nt want&nb...
  • kiquemarcos
  • Regular
  • 364 Views
  • 4 replies
  • 0 likes
  • 364 Views
  • 4 replies
  • 0 likes

[Announcement] Widespread login problems (Friday, June 1st)

I have just heard that a widespread problem has appeared. This isn't good news at all, particularly as Friday evening is rapidly approaching. Although the problem doesn't seem to be affecting all Spotify customers, the very great number who are affec...

  • Spotify Legend
  • I have just heard that a widespread problem has appeared. This isn't good news at all, particularly as Friday evening is rapidly approaching. Although the problem doesn't seem to be affecting all Spo...
  • Jude
  • Spotify Legend
  • 4338 Views
  • 1 replies
  • 0 likes
  • 4338 Views
  • 1 replies
  • 0 likes

Spotify says I'm offline and wont log on

Suddenly Spotify says I'm offline and wont log on...error 404. Any ideas ? I love paying for somthing I can't use

  • Newbie
  • Suddenly Spotify says I'm offline and wont log on...error 404. Any ideas ? I love paying for somthing I can't use
  • emailrob
  • Regular
  • 2270 Views
  • 16 replies
  • 1 likes
  • 2270 Views
  • 16 replies
  • 1 likes

Solved!! I want to deactivate my Facebook account, but I want to keep my premium Spotify account

Hello, I originally signed up for Spotify through Facebook, but now I'd like to deactivate (and eventually delete) my Facebook account for personal reasons. However, I have a premium Spotify account and I'd like to keep using it. How can I unlink my ...

  • Newbie
  • Hello,   I originally signed up for Spotify through Facebook, but now I'd like to deactivate (and eventually delete) my Facebook account for personal reasons.  However, I have a premium S...
  • Sam
  • Spotify
  • 8962 Views
  • 3 replies
  • 0 likes
  • 8962 Views
  • 3 replies
  • 0 likes