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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653667 Views

13 replies

4 likes

Account
  • 653667 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734067 Views

18 replies

29 likes

  • 734067 Views
  • 18 replies
  • 29 likes

Changed password via website - desktop client accepts old password?

Hi, While using the Windows Spotify desktop client I got a message saying 'paused as account is in use elsewhere - this worried me, as the only place it should be used is on my laptop and my iphone. So, as a precaution I have changed my password on t...

Music Fan

Hi,   While using the Windows Spotify desktop client I got a message saying 'paused as account is in use elsewhere - this worried me, as the only place it should be used is on my laptop and my...

meahtenoha

Spotify

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
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Spotify crashes after login

Well i havent been able to use spotify for a couple of weeks now as after logging in for a few second it crashes.Ive tried reinstalling loads of times and also reinstalled flash but still no success..i m getting really frustrated about it and im than...

Casual Listener

Well i havent been able to use spotify for a couple of weeks now as after logging in for a few second it crashes.Ive tried reinstalling loads of times and also reinstalled flash but still no success....

katie500

Casual Listener

395 Views

2 replies

0 likes

  • 395 Views
  • 2 replies
  • 0 likes

Sqeezebox -not all songs working! Who is responsible?

I´m using Spotify on my Squeezebox touch and in general its working fine, but half of the songs are not playing! F.e. 2pac -changes or a tribute tu muppets - we build this city . These are just examples! Nearly half of the songs are not working an Lo...

Regular

I´m using Spotify on my Squeezebox touch and in general its working fine, but half of the songs are not playing! F.e. 2pac -changes or a tribute tu muppets - we build this city . These are just examp...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
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Why is my Spotify account using the swedisch Popcharts?

I´m living in Germany, but if i play the toptitels i´m only getting the swedish charts? How can i switch to the german charts?!Thnaks for your help!

Regular

 I´m living in Germany, but if i play the toptitels i´m only getting the swedish charts? How can i switch to the german charts?! Thnaks for your help!

bashi2003

Regular

384 Views

2 replies

0 likes

  • 384 Views
  • 2 replies
  • 0 likes

Pay with PayPal

Hi! I have money on my paypal acound.When I try to pay sprotify with paypal then paypal wants me register a credit card "Link a new debit or credit card to make an instant payment". I do not want to do this ( I transfer money to pp via the bank direc...

Newbie

Hi!   I have money on my paypal acound. When I try to pay sprotify with paypal then paypal wants me register a credit card "Link a new debit or credit card to make an instant payment". I do n...

Sam

Spotify

792 Views

1 replies

0 likes

  • 792 Views
  • 1 replies
  • 0 likes

Spotify unlimited prepaid subscription / other computers

Hi, I have just bought an Unlimited pre-paid subscription and my question is, if the subscription is only is valid on the computer where I type in the code, or if will be playable on other computers? Hope for an quick reply! Thanks, Brian

Casual Listener

Hi,   I have just bought an Unlimited pre-paid subscription and my question is, if the subscription is only is valid on the computer where I type in the code, or if will be playable on other c...

Wiishape

Casual Listener

1061 Views

2 replies

1 likes

  • 1061 Views
  • 2 replies
  • 1 likes

account

I want to cahnge my payment option from a credit card to my debit card. It won't let me. If I get nowhere with this, I'm canceling the entire deal. Help me solve this.

Newbie

I want to cahnge my payment option from a credit card to my debit card.  It won't let me.  If I get nowhere with this, I'm canceling the entire deal.  Help me solve this.

Sam

Spotify

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Charged Money With $0 in Bank Account AFTER canceled Account!

Dear Spotify, Although I love your service, I feel it is not for me. Maybe at another time, but not now. I signed up for your free month of premium using my PayPal account, I forgot about this after my month trial and was not informed beforehand and ...

Newbie

Dear Spotify,   Although I love your service, I feel it is not for me. Maybe at another time, but not now. I signed up for your free month of premium using my PayPal account, I forgot abo...

Sam

Spotify

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
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WAIT how long could i keep them?

ya im using the 48 hour trial i was wondering once the is over will i lose ALL MY MUSIC UNLESS I pay? (which i can't afford) all i need is a yes or no answer cuz i worked trying 2 find the music i wanted and i don't want 2 pay cuz i can't

Newbie

ya im using the 48 hour trial i was wondering once the is over will i lose ALL MY MUSIC UNLESS I pay? (which i can't afford) all i need is a yes or no answer cuz i worked trying 2 find the music i wa...

Peter__

Community Legend

42341 Views

11 replies

0 likes

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  • 11 replies
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Still paying Premium Account but no service availability

Hi, i´m paying for Premium but I can only access as a Free Account, and all my lists has disapered.Who can help me qith this?

Visitor

Hi, i´m paying for Premium but I can only access as a Free Account, and all my lists has disapered. Who can help me qith this?   

194 Views

0 replies

0 likes

  • 194 Views
  • 0 replies
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Another user on my account?

When I log into my account I only stay logged I. For approximately 30 seconds before my account defaults to 'Judi'? I can log Judi out and sign my self back in but then within a very short period my account is taken back over by 'Judi' Please help as...

Newbie

When I log into my account I only stay logged I. For approximately 30 seconds before my account defaults to 'Judi'? I can log Judi out and sign my self back in but then within a very short period my ...

170 Views

0 replies

0 likes

  • 170 Views
  • 0 replies
  • 0 likes

Can't unlink my friend's account, please help

Hi,I can't unlink my friend's account from my own. When I log in with my credentials his playlist pops up. When I play one of my songs, it appears on his Facebook. When I click his picture in the top right corner of spotify (mine doesn't show up), it...

Casual Listener

Hi, I can't unlink my friend's account from my own. When I log in with my credentials his playlist pops up. When I play one of my songs, it appears on his Facebook. When I click his picture in the t...

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
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Solved!! Student discount

Hey Spotify. I just read that you liked education and are willing to "help" students by making a student discount for all that got the NUS extra card in UK.Are you planning on make similar offers in other countries?Give the same discount to students ...

Newbie

Hey Spotify.   I just read that you liked education and are willing to "help" students by making a student discount for all that got the NUS extra card in UK. Are you planning on make simil...

Sam

Spotify

6064 Views

3 replies

1 likes

  • 6064 Views
  • 3 replies
  • 1 likes

Solved!! login issues

hi its no so much login issues but still about that, i have a virgin media tivo box and an android huawei u8510 and also a win 7 netbook all with the spotify program i can launch spotify on the tivo and it will say that i am logged in on another devi...

Casual Listener

hi   its no so much login issues but still about that,   i have a virgin media tivo box and an android huawei u8510 and also a win 7 netbook all with the spotify program   i can ...

meahtenoha

Spotify

620 Views

4 replies

0 likes

  • 620 Views
  • 4 replies
  • 0 likes

Charged twice for Unlimited

On the 27th of April I attempted to purchase spotify Unlimited. The website was having problems processing my request, so i tried to do it a couple of times.. Each time the transaction had been denied. I left the site and loaded up spotify the next d...

Newbie

On the 27th of April I attempted to purchase spotify Unlimited. The website was having problems processing my request, so i tried to do it a couple of times.. Each time the transaction had been denie...

Sam

Spotify

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

Solved!! cancelling subscription not possible

hi, I would like to cancel my premium subscription, but the system does not allow that. It asks for email: I enter the email I use for login to spotify (same email as in Facebook). Password: same password I use for spotify and facebook. Yet the passw...

Casual Listener

hi,   I would like to cancel my premium subscription, but the system does not allow that.   It asks for email: I enter the email I use for login to spotify (same email as in Facebook).&...

Skiperr

Casual Listener

399 Views

2 replies

0 likes

  • 399 Views
  • 2 replies
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Password problems

Tried to buy some downloads but it told me incorrect password.re set my password but still says incorrect password! Now can't even log in...

Casual Listener

Tried to buy some downloads but it told me incorrect password.re set my password but still says incorrect password! Now can't even log in...

Richard

Community Legend

395 Views

3 replies

0 likes

  • 395 Views
  • 3 replies
  • 0 likes

I can't see my friends most viewed artists

My name is Aránzazu Castillo and I'm a premium user. I have a problem I cant's see my friends most viewed artists. Instead it suggests me to share one of my fav songs ( even in my own profile) Muy username is aranlane. I´ve had that problem before an...

Regular

My name is Aránzazu Castillo and I'm a premium user. I have a problem I cant's see my friends most viewed artists. Instead it suggests me to share one of my fav songs ( even in my own profile) &nbsp...

aranlane

Regular

1984 Views

11 replies

1 likes

  • 1984 Views
  • 11 replies
  • 1 likes

Changing countries

Hi there, A while ago I moved back to the UK. When registered for Spotify a couple of years ago I lived in the UK as well. I then moved to NL which was not a problem. Now, when I moved back, suddenly I cannot change my country unless I give my paymen...

Newbie

Hi there,   A while ago I moved back to the UK. When  registered for Spotify a couple of years ago I lived in the UK as well. I then moved to NL which was not a problem. Now, when I moved...

Peter__

Community Legend

575 Views

5 replies

0 likes

  • 575 Views
  • 5 replies
  • 0 likes

Solved!! Change the Facebook account linked to this subscription (premium)

Hi,I have a premium subscription and I need help to change the facebook account linked to this subscription to another one.Both are my facebook accounts. It's just that I use the new account and planning on to deactivate the other one.Any help is app...

Newbie

Hi, I have a premium subscription and I need help to change the facebook account linked to this subscription to another one. Both are my facebook accounts. It's just that I use the new account and ...

Fouadch

Newbie

84595 Views

36 replies

5 likes

  • 84595 Views
  • 36 replies
  • 5 likes