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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Oreogunb
  • Visitor
  • 160738 Views
  • 177 replies
  • 13 likes
  • Account
    Free
  • 160738 Views
  • 177 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Vasil
  • Moderator
  • 10838 Views
  • 5 replies
  • 11 likes
  • Security
  • 10838 Views
  • 5 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 510579 Views
  • 985 replies
  • 112 likes
  • Account
  • 510579 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125043 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125043 Views
  • 74 replies
  • 12 likes

Account deletion

I would like my account to be deleted. I can not add a ".del" after my email because I have my account linked to Facebook. Thanks in advance/

  • Visitor
  • I would like my account to be deleted. I can not add a ".del" after my email because I have my account linked to Facebook. Thanks in advance/
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Local files & playlist on SD card?

I thought that new versions of a application should better than old ones! Where is the funtions for local files and save playlists on SD card?

  • Regular
  • I thought that new versions of a application should better than old ones! Where is the funtions for local files and save playlists on SD card?
  • licenced
  • Community Legend
  • 1726 Views
  • 2 replies
  • 1 likes
  • 1726 Views
  • 2 replies
  • 1 likes

Wont let me cancel premium!!!! and i dont want to be charged again someone plzzz help

So I canceled my subscription to premium or so i thought i even got to the last page tht said I cancled. But yet when I go to my spotify player at the top it still says I am a spotify premium user all i want is to be spotify free again because I dont...

  • Newbie
  • So I canceled my subscription to premium or so i thought i even got to the last page tht said I cancled. But yet when I go to my spotify player at the top it still says I  am a spotify premium u...
  • haffoc
  • Newbie
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Solved!! Spotify, help!

I got a new credit card and put it in today. All my playlist are showing and workin on the computer but on my phone it says I have to pay for premium content. Moderators, please help! I'm at the beach with no music!! I love Spotify!

  • Casual Listener
  • I got a new credit card and put it in today. All my playlist are showing and workin on the computer but on my phone it says I have to pay for premium content. Moderators, please help! I'm at the beac...
  • Richard
  • Community Legend
  • 370 Views
  • 4 replies
  • 0 likes
  • 370 Views
  • 4 replies
  • 0 likes

Solved!! Charged twice for reinstating my Premium Membership

I reinstated (stopped it for a while, and decided I wanted it back) my Premium Membership, but I was charged twice ($9.99 + $9.99). I have seen several other similar posts, is this a bug, or some kind of a scam? My biggest problem was that it charged...

  • Casual Listener
  • I reinstated (stopped it for a while, and decided I wanted it back) my Premium Membership, but I was charged twice ($9.99 + $9.99). I have seen several other similar posts, is this a bug, or som...
  • Richard
  • Community Legend
  • 337 Views
  • 2 replies
  • 0 likes
  • 337 Views
  • 2 replies
  • 0 likes

Premium doesnt work

I have had premium for about a year, but it just stopped now, The payment have been sent correct., it just stopped work on my phone, and i now have to listen to all commercials..

  • Newbie
  • I have had premium for about a year, but it just stopped now, The payment have been sent correct., it just stopped work on my phone, and i now have to listen to all commercials..
  • chrizz1001
  • Casual Listener
  • 195 Views
  • 3 replies
  • 0 likes
  • 195 Views
  • 3 replies
  • 0 likes

"Hacked" by X GF

Hey guys!I used to use my Spotify on my old GF's computer and now she still is logged on and uses it and changes my playlists!I have changed password but the thing is that since she wont log out she wont have to retype the password.The help sections ...

  • Newbie
  • Hey guys! I used to use my Spotify on my old GF's computer and now she still is logged on and uses it and changes my playlists! I have changed password but the thing is that since she wont l...
  • Richard
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Different IP addresses (2 houses, separated 50 km)- same country, is one subscription valid?

Hello everyone! I will like to change my free subscription to Premium or Unlimited, because Spotified is hightly appreciated in summer. The point is that I live half of the week in the countryside, and the other half in the city. I would like to know...

  • Casual Listener
  • Hello everyone!   I will like to change my free subscription to Premium or Unlimited, because Spotified is hightly appreciated in summer. The point is that I live half of the week in the cou...
  • chispoon
  • Casual Listener
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

subscription payment options

i just opened a bank account and i wont get a card for almost 2 weeks and i was hoping i can pay with a check?

  • Casual Listener
  • i just opened a bank account and i wont get a card for almost 2 weeks and i was hoping i can pay with a check?
  • licenced
  • Community Legend
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

action not available offline

i purchased spotify premium last night, and all of my playlists say 'action not available in off line mode' .......i thought one of the main things w premium is playing in off line mode?

  • Newbie
  • i purchased spotify premium last night, and all of my playlists say 'action not available in off line mode' .......i thought one of the main things w premium is playing in off line mode?
  • licenced
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Its the day i have to pay but no money

so i forgot it was today that i had to pay my fee for premium but i have no money for now, but i will get more money the 25th. will this be a big problem???

  • Casual Listener
  • so i forgot it was today that i had to pay my fee for premium but i have no money for now, but i will get more money the 25th.   will this be a big problem???
  • toby3x00
  • Casual Listener
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Playlist Missing

My playlist "Medium" is no longer available for me to access. It has taken months to build this playlist. How can I retrieve or find it? Wendy

  • Newbie
  • My playlist "Medium" is no longer available for me to access.  It has taken months to build this playlist.  How can I retrieve or find it?   Wendy
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes

Solved!! I have lost premium!!

I was just plaing a playlist when suddenly after I took a break I had lost my premium!!!!! What have happend!!! I didnt even get any warning or anything :(((

  • Casual Listener
  • I was just plaing a playlist when suddenly after I took a break I had lost my premium!!!!! What have happend!!! I didnt even get any warning or anything :(((
  • grnsorrow
  • Casual Listener
  • 490 Views
  • 4 replies
  • 0 likes
  • 490 Views
  • 4 replies
  • 0 likes

extremely unhappy! i want nothing to do with this company anymore!!!

I am so furious with your customer service, No phone number???? Today I purchased the unlimited thinking I can use the service on my phone,but no... turns out I need to have premium with all the extra add-ons just to listen on my phone, I want a refu...

  • Newbie
  • I am so furious with your customer service, No phone number???? Today I purchased the unlimited thinking I can use the service on my phone,but no... turns out I need to have premium with all the extr...
  • neo-x
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Premium Account Hacked -- help needed

My Spotify Premium account has been hacked. I can still log in via Facebook, but email and password have been changed. I have tried numerous times to cancel the subscription, but it has not worked. Need to cancel this account and subscription immedia...

  • Casual Listener
  • My Spotify Premium account has been hacked.  I can still log in via Facebook, but email and password have been changed.  I have tried numerous times to cancel the subscription, but it has n...
  • David
  • Spotify Legend
  • 603 Views
  • 6 replies
  • 0 likes
  • 603 Views
  • 6 replies
  • 0 likes

Solved!! 30 days = 48 hrs?

I signed up for the 30 day trial, logged into spotify right away and the first thing I see is a pop up saying "enjoy your 48 hours of music" which to me is basically a blatant disregard for our previous agreement of 30 days that we had JUST made. How...

  • Casual Listener
  • I signed up for the 30 day trial, logged into spotify right away and the first thing I see is a pop up saying "enjoy your 48 hours of music" which to me is basically a blatant disregard for our previ...
  • Mikemillering
  • Newbie
  • 995 Views
  • 3 replies
  • 0 likes
  • 995 Views
  • 3 replies
  • 0 likes

Solved!! Updated to latest version of Spotify on my HTC Desire, all playlists are now gone.

Hi, I just updated my Spotify on my mobile, and was prompted to login using facebook. After unwillingly having to do so to get access to my Spotify account I now have no playlists at all. Please help.

  • Casual Listener
  • Hi,   I just updated my Spotify on my mobile, and was prompted to login using facebook. After unwillingly having to do so to get access to my Spotify account I now have no playlists at all...
  • gragaasa
  • Casual Listener
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

What happened to my Premium?

Hi! I purchased Spotify Premium on May 3rd and got an e-mail receipt telling me that the service would be renewed every month until I choose to cancel it. But now I'm told I'm using Spotify Free and all my music has disappeared, what am I supposed to...

  • Newbie
  • Hi! I purchased Spotify Premium on May 3rd and got an e-mail receipt telling me that the service would be renewed every month until I choose to cancel it. But now I'm told I'm using Spotify Free an...
  • Anto
  • Newbie
  • 495 Views
  • 3 replies
  • 0 likes
  • 495 Views
  • 3 replies
  • 0 likes