Account on my app that has premium/family does not exsit when i log onto website to add famly member

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Account on my app that has premium/family does not exsit when i log onto website to add famly member

Fitedfited
Newbie

Account on my app that has premium/family does not exsit when i log onto website to add famly members.

when i go to remember it sends details for a account thats is unknown to me and is not premium.

but on app im on premium and have set up famly members before . But says the account does not exsist when i try log on to add some1 new ??? Help

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Re: Account on my app that has premium/family does not exsit when i log onto website to add famly me

Community Manager
Community Manager

Hey there,


Thanks for reaching out!

 

It sounds like you might have a duplicate account.

 

We’d suggest taking a look at the steps here to determine whether or not you’re logged into the right one.

 

Let us know how you get on.


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