Account on my app that has premium/family does not exsit when i log onto website to add famly member

[Fitedfited]

Account on my app that has premium/family does not exsit when i log onto website to add famly members.

when i go to remember it sends details for a account thats is unknown to me and is not premium.

but on app im on premium and have set up famly members before . But says the account does not exsist when i try log on to add some1 new ??? Help

[Chris]

Hey there,

Thanks for reaching out!

It sounds like you might have a duplicate account.

We’d suggest taking a look at the steps here to determine whether or not you’re logged into the right one.

Let us know how you get on.