Adding family member to Spotify Family

[Lahratyndall]

Hi there

I'm trying to add someone to my Spotify Family.

Stupidly, I sent them an invite before I created their account, and now, whenever I try to create an account for them, it says their email address is already taken. I've tried removing them from my family members, but it doesn't work. Can anyone help?

If you can help with that, can you also explain why I can't ever log into Spotify on my iPad? Is this because I have to log out on my iPhone first?!

Thanks in advance for any assistance.

[MonicaM_Bogota]

Hi, @Lahratyndall!

Welcome to the Spotify Community.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again