Am not receiving password reset email to yahoo email

[Shadow35a]

I have reactivated my yahoo email that is linked to my spotify account. Am requesting a password reset email and not getting one. Ive checked all folders and nothing.

[osornios]

Hey

Are you receiving some confirmation for your password reset?

You should try with a different browser, or open a private window (incognito mode), and see if that does it.

Also, try in a different device (computer, tablet, etc.)

Hope it helps. 🙂

[Shadow35a]

Ive tried with 3 different browsers, and opened a private window and I still dont get a password reset email

[MihailY]

Hey @Shadow35a,

Thanks for your reply.

Here are some additional steps you can try:

• Double check you're entering the correct email address in the password reset form.
• Run a search for any incoming email listed from no-reply@spotify.com
• Delete some emails from your inbox (if possible)

If the above steps don't help, it's best to reach out to the folks over at Customer Support, as they're the ones who can take a closer look at this and assist you further.

Cheers,

[liquidmetal]

Plan

Premium

Country

Algeria

Device

Multiple

My Question or Issue

Hi, I can't access my account and password reset is not sending me any emails!

[Shadow35a]

I ended up having to contact the live customer support. Problem was resolved.