Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9006 Views
  • 1 replies
  • 9 likes
  • Security
  • 9006 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481539 Views
  • 979 replies
  • 111 likes
  • Account
  • 481539 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210821 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210821 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120849 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120849 Views
  • 72 replies
  • 12 likes

Can't login to account and don't have access to email.

I didn't change password or username. It was working a week ago and now I can't login. My email address was a school email that I no longer have access to. Is there any way of resetting password?

  • Visitor
  • I didn't change password or username. It was working a week ago and now I can't login. My email address was a school email that I no longer have access to. Is there any way of resetting password?
  • Ximzend
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Hacking

my account keeps getting hacked while I’m asleep. I need some protection to keep someone from hacking into my Spotify account.

  • Visitor
  • my account keeps getting hacked while I’m asleep. I need some protection to keep someone from hacking into my Spotify account.
  • Ximzend
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

How to remove someone's access to your account you don't know?

I used this app where it said I could do my own Spotify bedroom and agreed to the terms and conditions but it said it would have access to my account but also I could remove this access in my account settings

  • Visitor
  • I used this app where it said I could do my own Spotify bedroom and agreed to the terms and conditions but it said it would have access to my account but also I could remove this access in my account...
  • Ximzend
  • Spotify Star
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

I have my ID but not my e-mail to reset my password

I need to restore my account but I can't figure out which e-mail I registered with.

  • Visitor
  • I need to restore my account but I can't figure out which e-mail I registered with.
  • Ximzend
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Targeted ads and google search

Hi. I wonder if spotify plays ads based on my google searches, and if so, how? Twice now ive noticed ads for something ive searched for on google, shortly before the ad played.

  • Newbie
  • Hi. I wonder if spotify plays ads based on my google searches, and if so, how?  Twice now ive noticed ads for something ive searched for on google, shortly before the ad played.
  • Unfair-Transition215
  • Visitor
  • 2541 Views
  • 6 replies
  • 0 likes
  • Security
  • 2541 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't login to Xbox-made Spotify account on PC or Mobile.

So on my Xbox Series X, it automatically made a free account for me, which is probably my most used Spotify account. But I can't login to the account on PC or Mobile, which makes listening to Spotify difficult when I don't have my Xbox, and also it p...

  • Visitor
  • So on my Xbox Series X, it automatically made a free account for me, which is probably my most used Spotify account. But I can't login to the account on PC or Mobile, which makes listening to Spotify...
  • Vasil
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to one of my duo accounts

I have Spotify duo, and cannot get access to the main parent account. Every time I do a password reset it goes to the other account

  • Visitor
  • I have Spotify duo, and cannot get access to the main parent account. Every time I do a password reset it goes to the other account
  • Vasil
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Change to email address already in use

hi, I have two accounts (A and B). Account A has my preferred email address but I don’t care about the contents and playlists etc.. How do I change the Account B email address to the one I’m using for A? Should I delete Account A and then change my a...

  • Newbie
  • hi, I have two accounts (A and B). Account A has my preferred email address but I don’t care about the contents and playlists etc.. How do I change the Account B email address to the one I’m using fo...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Annoying albums added without my consent

As a Premium member I expect to be able to customize my music. Why is it that when I go to my Albums section I see albums of artists I did not add. I just got a new car and I hook up my phone to it. I then go to select an album in My Library (emphasi...

  • Newbie
  • As a Premium member I expect to be able to customize my music.   Why is it that when I go to my Albums section I see albums of artists I did not add.   I just got a new car and I hook u...
  • Amandapesca
  • Visitor
  • 1319 Views
  • 3 replies
  • 0 likes
  • 1319 Views
  • 3 replies
  • 0 likes

Spotify has been hacked

Hello, are you aware of any data breaches currently ongoing at spotify? My account, which has an EXTREMELY secure password (20+ characters with more than 3 character sets) has been hacked twice in the last month although I have changed every password...

  • Casual Listener
  • Hello, are you aware of any data breaches currently ongoing at spotify?   My account, which has an EXTREMELY secure password (20+ characters with more than 3 character sets) has been hacked ...
  • preetha
  • Visitor
  • 3418 Views
  • 4 replies
  • 14 likes
  • Account
    Login
    Premium
    Security
  • 3418 Views
  • 4 replies
  • 14 likes

Superuser Contribution Password Reset Due to Suspicious Activity - False Report

PlanPremiumCountryUS My Question or IssueEvery few months or so I get signed out of all devices, then receive an email stating: To protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new pa...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue Every few months or so I get signed out of all devices, then receive an email stating:   To protect your Spotify account, we've reset ...
  • loserMcloser
  • Regular
  • 3664 Views
  • 7 replies
  • 0 likes
  • Account
  • 3664 Views
  • 7 replies
  • 0 likes

12 months premium subscription not available anymore

Hello Last year i stopped having my card billed monthly and went on an annual payment plan as all my payments are made through a business, and thus i am saving a good deal of money on this plan. 1 invoice, 1 item to put into accounting, instead of 12...

  • Regular
  • Hello   Last year i stopped having my card billed monthly and went on an annual payment plan as all my payments are made through a business, and thus i am saving a good deal of money on this...
  • glitchysina
  • Newbie
  • 283 Views
  • 2 replies
  • 1 likes
  • Account
    Subscription
  • 283 Views
  • 2 replies
  • 1 likes

Account unintentionally marked for deletion?

Plan Premium Country UK My Question or Issue Today I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was told that there is no email associated with a spotify account, however when I search ...

  • Visitor
  •   Plan Premium Country UK    My Question or Issue Today I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 178 Views
  • 1 replies
  • 0 likes

I signed up with apple ID, how to I turn it off and be able to login with my email?

PlanPremiumCountryUSADeviceiPhone or DesktopOperating SystemiOS and Windows 11 My Question or IssueI signed up for my premium account and used apple ID to log in. Now I am trying to sign my kids up and cannot log them in with their ID unless I use mi...

  • Newbie
  • Plan Premium Country USA Device iPhone or Desktop Operating System iOS and Windows 11   My Question or Issue I signed up for my premium account and used apple ID to log in. Now I am tr...
  • Getc1
  • Visitor
  • 2237 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2237 Views
  • 2 replies
  • 0 likes

Mit dieser E-Mail-Adresse ist bereits ein Konto registriert

Ich bekomme ständig die Meldung eine E-Mail in meinem Konto das lit Facebook verknüpft ist zu hinterlegen. Die Mail Adresse wird aber nicht akzeptiert, ich hatte mit dieser mal kn Norwegen ein Konto, das ich nun aber deaktiviert habe. Dennoch bekomme...

  • Visitor
  • Ich bekomme ständig die Meldung eine E-Mail in meinem Konto das lit Facebook verknüpft ist zu hinterlegen. Die Mail Adresse wird aber nicht akzeptiert, ich hatte mit dieser mal kn Norwegen ein Konto,...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Error trying to log in

I tried to log in multiple times, but it keeps showing one of these errors, what should i do?PlanPremium

  • Casual Listener
  • I tried to log in multiple times, but it keeps showing one of these errors, what should i do? Plan Premium  
  • Nekidotta
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 152 Views
  • 1 replies
  • 0 likes

I redeemed the gift card, i didn't receive a confirmation email, no premium

I redeemed the gift card but didn't receive a confirmation email and don't have Spotify Premium, what should I do?

  • Visitor
  • I redeemed the gift card but didn't receive a confirmation email and don't have Spotify Premium, what should I do?
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

second duo account didn't changed region

Hey, my partner is the owner of the duo plan, he changed our region with new payment method, it worked. Now, on his device he can listen to tracks, that were previously unavailable, but I still can't listen these tracks on the second duo account, how...

  • Visitor
  • Hey, my partner is the owner of the duo plan, he changed our region with new payment method, it worked. Now, on his device he can listen to tracks, that were previously unavailable, but I still can't...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes