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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422584 Views
  • 965 replies
  • 108 likes
  • Account
  • 422584 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187205 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187205 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103793 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103793 Views
  • 70 replies
  • 10 likes

Old Account Access

PlanFreeCountry USA DeviceDesktop Operating SystemWindows 11 My Question or IssueMy old account with all of my songs in it I can't find it. I tried doing a reset password and that didn't work. What do I do next?

  • Newbie
  • Plan Free Country USA   Device Desktop  Operating System Windows 11   My Question or Issue My old account with all of my songs in it I can't find it.  I tried doing a re...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • Free
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: how can I find which email address is associated withmy account on myphone?

Hi,I have the same issue but I am not logged in anywhere. My credit card is being charged for a premium membership but I don't know what email address is associated with this account?

  • Visitor
  • Hi, I have the same issue but I am not logged in anywhere.  My credit card is being charged for a premium membership but I don't know what email address is associated with this account?  
  • Eni
  • Moderator
  • 96 Views
  • 2 replies
  • 0 likes
  • 96 Views
  • 2 replies
  • 0 likes

Solved!! how can I find which email address is associated withmy account on myphone?

one day I was opening my Spotify on my desktop, and it opened but asked for a login i tried to log in but it was telling me to check the number/incorrect number. then I came to know about username I tried with my username but I forgot my password the...

  • Visitor
  • one day I was opening my Spotify on my desktop, and it opened but asked for a login i tried to log in but it was telling me to check the number/incorrect number. then I came to know about username I ...
  • Maxim
  • Spotify Star
  • 592 Views
  • 6 replies
  • 0 likes
  • 592 Views
  • 6 replies
  • 0 likes

Superuser Contribution No puedo iniciar mi sesión hace ya 1 semana y está pagado ☹️ ayuda por favor

No puedo iniciar sesión con Facebook 凉 ahí están todas los play list mi cuenta es ca**********ail.com

  • Visitor
  • No puedo iniciar sesión con Facebook 🥹 ahí están todas los play list 😪 mi cuenta es ca**********ail.com
  • JorgeDonBillano
  • Newbie
  • 220 Views
  • 6 replies
  • 0 likes
  • Account
  • 220 Views
  • 6 replies
  • 0 likes

Solved!! Why does it say I can't log in after 14 days abroad when I haven't been 14 days abroad?

PlanFreeCountryUSDeviceiPhone 12Operating SystemiOS I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notification saying that I can't log in after being 14 days abroad. My account ...

  • Casual Listener
  • Plan Free Country US Device iPhone 12 Operating System iOS   I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notif...
  • Upgraydez
  • Visitor
  • 964 Views
  • 7 replies
  • 0 likes
  • Account
  • 964 Views
  • 7 replies
  • 0 likes

People can't find my profile 'The Way Records' when searching

People can't find my profile 'The Way Records' when searching, and this is really frustrating and I want to make sure they can find my profile.

  • Visitor
  • People can't find my profile 'The Way Records' when searching, and this is really frustrating and I want to make sure they can find my profile.
  • vivi-
  • Regular
  • 121 Views
  • 2 replies
  • 0 likes
  • 121 Views
  • 2 replies
  • 0 likes

Superuser Contribution My music stops playing after 9 seconds, why?

I recently updated & redownloaded the app. It still will only play the first few seconds of the song. Not sure what’s going on

  • Visitor
  • I recently updated & redownloaded the app. It still will only play the first few seconds of the song. Not sure what’s going on
  • limpingtortus
  • Visitor
  • 642 Views
  • 5 replies
  • 5 likes
  • 642 Views
  • 5 replies
  • 5 likes

Spotify premium gift card not working

Plan - PremiumCountry - USA Device - Home PC and IPhone 12Operating System - (iOS 10 IOS 17) My Question or Issue-Rec'd a $30 gift card for Premium. I go to the Redeem page it says my email is already associated with a different user. That's my daugh...

  • Casual Listener
  • Plan - Premium Country - USA   Device - Home PC and IPhone 12 Operating System - (iOS 10 IOS 17)   My Question or Issue- Rec'd a $30 gift card for Premium. I go to the...
  • Maxim
  • Spotify Star
  • 172 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 172 Views
  • 3 replies
  • 0 likes

Superuser Contribution Taking my money and downgrading me to free???

PlanFree should be PremiumCountryGermanyDeviceN/AOperating SystemN/A My Question or IssueI got charged for premium (Family - master account), but my account is set to "Free" but paypal deducted the fee. please check my account

  • Newbie
  • Plan Free should be Premium Country Germany Device N/A Operating System N/A   My Question or Issue I got charged for premium (Family - master account), but my account is set to "Free" ...
  • Vasil
  • Moderator
  • 160 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 160 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why is my address only my province?

Hello, Trying to upgrade to a family plan but payment keeps failing because my address is listed as my province only with no other details. I was never asked to input it and when I click edit, it only allows me to change the province and I can't add ...

  • Newbie
  • Hello,   Trying to upgrade to a family plan but payment keeps failing because my address is listed as my province only with no other details. I was never asked to input it and when I click edi...
  • toneeeee
  • Visitor
  • 766 Views
  • 4 replies
  • 0 likes
  • Account
  • 766 Views
  • 4 replies
  • 0 likes

HELP ME.

PlanFree/PremiumCountry DeviceSamsung Galaxy A22 4G. Operating SystemAndroid 13. My Question or IssueGood day, I want to know why They forced me to change my password without me having asked for it. Who authorized that? I want an explanation because ...

  • Newbie
  •   Plan Free/Premium Country   Device Samsung Galaxy A22 4G.  Operating System Android 13.    My Question or Issue Good day, I want to know why They forced me to ch...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Account
  • 83 Views
  • 1 replies
  • 0 likes

No puedo eliminar play list que no agrege

no comparto la cuenta con alguien tengo Autotentificacion de 2 pasos.uso mucho en mi telefono por que suelo andar en la calle mucho por mi trabajo.solo tengo acceso a la cuenta yo nomas nadie mas. vivo solo asi que nadie accesa a mi computadora. de r...

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  • Newbie
  • no comparto la cuenta con alguien tengo Autotentificacion de 2 pasos. uso mucho en mi telefono por que suelo andar en la calle mucho por mi trabajo. solo tengo acceso a la cuenta yo nomas nadie mas...
  • julio2201
  • Newbie
  • 158 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 158 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution login error 409 on an old iPhone 4 (MC603ZP)

Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials (the super long user name) and the password (which...

  • Visitor
  • Hi, I have a "Duo" package for my wife and myself, and now we have resurrected my wife's old iPhone 4 for our 7 year old daughter so that she can listen to music. I have used my own login credentials...
  • Topatop
  • Casual Listener
  • 29986 Views
  • 69 replies
  • 18 likes
  • 29986 Views
  • 69 replies
  • 18 likes

DUO - won't accept email addres

PlanPremium to DUOCountryDenmarkDevice(Samsung Galaxy)Operating SystemAndroid and Chrome My Question or IssueI have swiched fra Premium to DUO for my son. I've sent the invite via messenger, but when he tries to log on it says that the email can't be...

  • Visitor
  • Plan Premium to DUO Country Denmark Device (Samsung Galaxy) Operating System Android and Chrome   My Question or Issue I have swiched fra Premium to DUO for my son. I've sent the ...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 97 Views
  • 1 replies
  • 0 likes

Being stonewalled and misled by Spotify support teams.

Recently I was having trouble logging in on my lat. That time I secured the help of Support Is the minutes turned into hours I became agitated.The person helping me suggested I use another email. I thought to myself. This person must not know what he...

  • Casual Listener
  • Recently I was having trouble logging in on my lat. That time I secured the help of Support  Is the minutes turned into hours I became  agitated. The person helping me suggested I use ano...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Playing spotify on different computers at same time

is it possible to play spotify on two different computers at the smae time using the same account? if so, how?

  • Casual Listener
  • is it possible to play spotify on two different computers at the smae time using the same account? if so, how?  
  • ughhhhhhhhhhhh
  • Visitor
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't log in to my account, I tried to change the password but it doesn't

I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?

  • Visitor
  • I can't change my password so I created new account but I want to take back my previous acc I there anything you can do about it?
  • OscarDC
  • Moderator
  • 2006 Views
  • 27 replies
  • 0 likes
  • 2006 Views
  • 27 replies
  • 0 likes