Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80370 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653720 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734143 Views
18 replies
29 likes
Hello,I would like to change my Spotify artist name from "ZEALEST" to "zealest" (basically from all caps to lowercase). I distributed my music via DistroKid, but I no longer have access to the DistroKid dashboard since my subscription expired. This m...
Hello, I would like to change my Spotify artist name from "ZEALEST" to "zealest" (basically from all caps to lowercase). I distributed my music via DistroKid, but I no longer have access to the Di...
Not applicable
989 Views
2 replies
0 likes
I want to change the email address of one of my accounts to another one that I have deleted, but the system does not allow it (even though it no longer exists).
I want to change the email address of one of my accounts to another one that I have deleted, but the system does not allow it (even though it no longer exists).
Spotify Star
201 Views
1 replies
0 likes
After get get in the plan the app still not permimum
After get get in the plan the app still not permimum
Spotify Star
206 Views
1 replies
0 likes
i used to be part of a family plan with my son Ben Brock and I thought we had sorted out that we would have separate accounts. How can I fix this?
i used to be part of a family plan with my son Ben Brock and I thought we had sorted out that we would have separate accounts. How can I fix this?
Moderator
960 Views
1 replies
0 likes
Hi, We've been strugling with this stupid problem. My five bought a Spotify duo plan, but I cannot join because of that: Nie możesz dołączyć do tego planu Nie udało nam się potwierdzić, że mieszkasz z właścicielem tego planu. Za 12 miesięcy możesz do...
Hi, We've been strugling with this stupid problem. My five bought a Spotify duo plan, but I cannot join because of that: Nie możesz dołączyć do tego planu Nie udało nam się potwierdzić, że mieszkasz ...
Moderator
654 Views
4 replies
0 likes
In a Spotify Premium account with multiple devices, is it possible to only allow certain playlists to show up on one device and certain playlists to show up on another device for the same account?
In a Spotify Premium account with multiple devices, is it possible to only allow certain playlists to show up on one device and certain playlists to show up on another device for the same account?
Spotify Star
248 Views
1 replies
0 likes
I am trying to sign up for Spotify. However when trying to use my gmail account I get an error "This email address or username is not linked to a Spotify account".So I try to Continue with Google. However I then get "You do not have a Spotify account...
I am trying to sign up for Spotify. However when trying to use my gmail account I get an error "This email address or username is not linked to a Spotify account". So I try to Continue with Google...
Spotify Star
3117 Views
1 replies
0 likes
PlanFree/PremiumCountryNew ZealandDeviceDesktopOperating SystemWindows 10 My Question or IssueI can't log into my account.I have spent the last 3 hours trying to get help from support but it just goes in circles and they tell me "We have no new infor...
Plan Free/Premium Country New Zealand Device Desktop Operating System Windows 10 My Question or Issue I can't log into my account. I have spent the last 3 hours trying to get help f...
Casual Listener
1008 Views
3 replies
1 likes
My username was . I only used a username/ password combination to access the account. I was logged out and was unable to log back into the account and can't change the password since no additional authentication was associated with the account. I don...
My username was <snip - Moderator Edit>. I only used a username/ password combination to access the account. I was logged out and was unable to log back into the account and can't change the pa...
Spotify Star
551 Views
1 replies
0 likes
PlanFreeCountryUSDeviceOpera GX Browser WebsiteOperating SystemWindows 10 My Question or IssueHey, I just made my account yesterday and when I got back on the next day my password/email wasn't working even though I typed it in right, so I reset the p...
Plan Free Country US Device Opera GX Browser Website Operating System Windows 10 My Question or Issue Hey, I just made my account yesterday and when I got back on the next day my pas...
Moderator
2097 Views
3 replies
0 likes
I forget my email password, and can not recover due to my old email had been freezed. Now I still have monthly subscription payment going on. what should I do in this case to stop the subscription?
I forget my email password, and can not recover due to my old email had been freezed. Now I still have monthly subscription payment going on. what should I do in this case to stop the subscription?
Spotify Star
557 Views
1 replies
0 likes
Plan Premium DuoCountryUSA My Question can i change plan manager
Plan Premium Duo Country USA My Question can i change plan manager
Spotify Star
259 Views
1 replies
0 likes
I want to downgrade from my Family plan to an individual plan. The other member on my plan (my ex-boyfriend) wants to keep his account. If I downgrade my plan, does he get to keep his account?
I want to downgrade from my Family plan to an individual plan. The other member on my plan (my ex-boyfriend) wants to keep his account. If I downgrade my plan, does he get to keep his account?
Spotify Star
535 Views
1 replies
0 likes
Plan: PremiumCountry: USA My Question or IssueI’ve noticed a major discrepancy between the data on my Spotify for Artists dashboard and what's displayed on my public artist profile. My Spotify for Artists dashboard reports 896 monthly listeners, whil...
Plan: Premium Country: USA My Question or Issue I’ve noticed a major discrepancy between the data on my Spotify for Artists dashboard and what's displayed on my public artist profile....
Casual Listener
2032 Views
4 replies
0 likes
My Question or IssueWhenever I go to the accounts page to update my email I get a vague error message, 'something went wrong'. At first I thought It might be due to me using a VPN but even when I turn the VPN off I still get the error message. PlanPr...
My Question or Issue Whenever I go to the accounts page to update my email I get a vague error message, 'something went wrong'. At first I thought It might be due to me using a VPN but even when I t...
Spotify Star
385 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceiPhone 13 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need to change the email of my account. My email was previously linked to another account, which I permanently deleted. Now I can’t...
Plan Premium Country USA Device iPhone 13 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I need to change the email of my account. My email w...
Moderator
375 Views
3 replies
0 likes
PlanDuo CountryUnited Kingdom Device(iPhone 14 Pro)Operating System(iOs 17.6.1.) My Question or IssueI paid for a duo subscription last week but have been unable to add another member to my account. It gets stuck in the address verification stage and...
Plan Duo Country United Kingdom Device (iPhone 14 Pro) Operating System (iOs 17.6.1.) My Question or Issue I paid for a duo subscription last week but have been u...
Spotify Star
891 Views
9 replies
0 likes
Where is my family account
Where is my family account
Moderator
216 Views
1 replies
0 likes
I would like to change from a duo account to two individual accounts without loosing the account listening preference for each, is this possible?
I would like to change from a duo account to two individual accounts without loosing the account listening preference for each, is this possible?
Spotify Star
529 Views
1 replies
0 likes
PlanPremium DuoCountryDenmarkDevice(iPhone 8 and Ipad Air)Operating System My Question or IssueI have two sets of Sonos. One in the house and another ind the garage. Both are on my acount. We use Spotify Duo - I'm the primary account and my partner a...
Plan Premium Duo Country Denmark Device (iPhone 8 and Ipad Air) Operating System My Question or Issue I have two sets of Sonos. One in the house and another ind the garage. Bo...
Casual Listener
347 Views
2 replies
0 likes
