Android trouble logging in

Matt_OB · 2017-04-03

Hey,
I have a one+ android phone, I've recently reinstalled Spotify and when trying to log in it told me I couldn't log in with Facebook, I wasn't trying to but it won't let me log in with email and password. I tried resetting my password, uninstalling and installing Spotify, turning my phone off and on. I've logged in on a laptop and connected my Facebook account yet it won't let me log in with Facebook or with my username and password. I've attached the message that comes up when I try to log in via email and password. Any help would be great!
Thanks! 😁

osornios · 2017-04-09

Hey @Matt_OB,

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account.

Hope it helps. 🙂

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Matt_OB · 2017-04-09

Yes perfect that worked! 💪🏻 thank you! 😁😁

osornios · 2017-04-25

You're welcome. Glad I was able to help. 🙂

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Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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