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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14882 Views

7 replies

11 likes

Security
  • 14882 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554567 Views

991 replies

116 likes

Account
  • 554567 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131255 Views

74 replies

12 likes

Account
Login
Premium
  • 131255 Views
  • 74 replies
  • 12 likes

Not sure if I signed up with Vodafone right

So I signed up for Premium deal at Xmas for 3 months at 10 euro. In March money came out of my account. I just joined with Vodafone and part of the deal is Spotify Premium. Now I have cancelled my subscription to spoify premium through the site and s...

Casual Listener

So I signed up for Premium deal at Xmas for 3 months at 10 euro. In March money came out of my account.  I just joined with Vodafone and part of the deal is Spotify Premium. Now I have cancelle...

osornios

Spotify Star

333 Views

3 replies

0 likes

  • 333 Views
  • 3 replies
  • 0 likes

Solved!! Accidentally unlink my facebook to my Spotify

So recently i created a new spotify account and link it with my facebook. That facebook is linked with my another spotify account which has all my playlist in it and it is private.So i was wondering how do i get it back :(. The old spotify account is...

Newbie

So recently i created a new spotify account and link it with my facebook. That facebook is linked with my another spotify account which has all my playlist in it and it is private. So i was wonderin...

osornios

Spotify Star

450 Views

3 replies

0 likes

  • 450 Views
  • 3 replies
  • 0 likes

Android trouble logging in

Hey,I have a one+ android phone, I've recently reinstalled Spotify and when trying to log in it told me I couldn't log in with Facebook, I wasn't trying to but it won't let me log in with email and password. I tried resetting my password, uninstallin...

Casual Listener

Hey, I have a one+ android phone, I've recently reinstalled Spotify and when trying to log in it told me I couldn't log in with Facebook, I wasn't trying to but it won't let me log in with email and...

osornios

Spotify Star

313 Views

3 replies

0 likes

  • 313 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo agregar a mi novia a plan familiar si vive en panama y yo en mexico?

contrate el plan familiar, para darle una cuenta premium a mi novia que en este momento esta viviendo en panama, y yo me encuentro en mexico, y no me permite agregarla a la cuenta premium

Newbie

contrate el plan familiar, para darle una cuenta premium a mi novia que en este momento esta viviendo en panama, y yo me encuentro en mexico, y no me permite agregarla a la cuenta premium

user-removed

Not applicable

1182 Views

2 replies

0 likes

Account
Premium
Subscription
  • 1182 Views
  • 2 replies
  • 0 likes

Loging in

I go to log into my Spotify and put in my information then it says an account with that email has been created

Newbie

I go to log into my Spotify and put in my information then it says an account with that email has been created

Tom

Community Legend

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

Spotify and Facebook

I have a spotify premium account and I have tried to log in with facebook to add my friends list to spotify but I am not able to because it appears a message which informs about a temporal error. I keep trying everyday and I cant link the facebook ac...

Casual Listener

I have a spotify premium account and I have tried to log in with facebook to add my friends list to spotify but I am not able to because it appears a message which informs about a temporal error. I k...

VictorLL

Casual Listener

318 Views

2 replies

0 likes

  • 318 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tarjeta perdida

Buenas tardes.En Nochevieja me robaron la tarjeta con la que pagaba Spotify y la cancelé para que me mandaran otra. El caso es que cuando tuvo que cobrar Spotify no pudo acceder a la cuenta y me mandó un correo explicándolo.Así pues metí los datos de...

Newbie

Buenas tardes. En Nochevieja me robaron la tarjeta con la que pagaba Spotify y la cancelé para que me mandaran otra. El caso es que cuando tuvo que cobrar Spotify no pudo acceder a la cuenta y me ma...

ROBERTO3036

Newbie

565 Views

2 replies

0 likes

  • 565 Views
  • 2 replies
  • 0 likes

transfer music to another account

Hey there!I am thinking of subscribing to another premium account as my local wifi service provider is offering a discount on premium accounts. is it possible to transfer all my music and playlists into this new account and cancel my current subscrip...

Newbie

Hey there! I am thinking of subscribing to another premium account as my local wifi service provider is offering a discount on premium accounts. is it possible to transfer all my music and playlists...

Sebasty

Community Legend

7381 Views

2 replies

0 likes

Account
Premium
Subscription
  • 7381 Views
  • 2 replies
  • 0 likes

Log in

I can't log into my Spotify account. Told me my password was incorrect so I tried to reset it and so I do a new password and when I hit the submit button it tells me that my form has timed out. I've done this 4 times with the same results. I can't fi...

Newbie

I can't log into my Spotify account. Told me my password was incorrect so I tried to reset it and so I do a new password and when I hit the submit button it tells me that my form has timed out. I've ...

Tom

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription

Hi, I was previously a part of a family subscription plan. But when the admin added another family member to the plan, I did not receive an email to verify my address and hence got kicked out. I got sent an invite link again but an error message popp...

Newbie

Hi,  I was previously a part of a family subscription plan. But when the admin added another family member to the plan, I did not receive an email to verify my address and hence got kicked out....

ZullyB

Roadie

200 Views

1 replies

0 likes

  • 200 Views
  • 1 replies
  • 0 likes

Account hacked: continued

It's been over 24 hours and I haven't received any help from spotify still. My account email was changed twice, I responded to the first email. My account was upgraded and charged for family premium, and there are three users that I keep deleting fro...

Regular

It's been over 24 hours and I haven't received any help from spotify still. My account email was changed twice, I responded to the first email. My account was upgraded and charged for family premium,...

EthanS1

Community Legend

297 Views

2 replies

0 likes

Account
Security
Subscription
  • 297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Public playlists just work random

When I make playlists public only a part is showing in my public playlist. The other way around also. So if I make a playlist private, some still show up in my public playlist. This occurs un Windows, Android and IOS as well. This is very annoing. Pl...

Visitor

When I make playlists public only a part is showing in my public playlist. The other way around also. So if I make a playlist private, some still show up in my public playlist. This occurs un Windows...

user-removed

Not applicable

226 Views

2 replies

0 likes

Premium
  • 226 Views
  • 2 replies
  • 0 likes

Wrong email

Made an account and activiated premium however I logged out of the account accidentally and now I am paying for an account that I don't have access to as I don't know the email address.

Newbie

Made an account and activiated premium however I logged out of the account accidentally and now I am paying for an account that I don't have access to as I don't know the email address. 

iamandyhill

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Changing Facebook Account

Hey Guys, I'm in the situation where i have 2 facebook accounts. The one linked to my spotify today, is an old one i don't use anymore, and i would therefore very much like to link spotify, to the my other account (the one im actually using) I have t...

Visitor

Hey Guys,   I'm in the situation where i have 2 facebook accounts.   The one linked to my spotify today, is an old one i don't use anymore, and i would therefore very much like to ...

MattSuda

Spotify Star

199 Views

1 replies

0 likes

Account
  • 199 Views
  • 1 replies
  • 0 likes

Linking PlayStation accounts

So I linked my psn to my Spotify but then made a new psn and it won't let me link to the new account. I have gone onto Spotify and revoked access to psn a couple of times but it won't work. PlayStation tells me there is nothing they can do and I real...

Casual Listener

So I linked my psn to my Spotify but then made a new psn and it won't let me link to the new account. I have gone onto Spotify and revoked access to psn a couple of times but it won't work. PlayStati...

iamandyhill

Community Legend

398 Views

4 replies

0 likes

  • 398 Views
  • 4 replies
  • 0 likes

Urgent help needed re lost playlist 3 hours before party

Help.. I've just upgraded to premium so as not to get ads and lost all the playlists I had created with the free version. I NEED them now!! Help

Regular

Help.. I've just upgraded to premium so as not to get ads and lost all the playlists I had created with the free version.  I NEED them now!! Help

Maxim

Spotify Star

561 Views

8 replies

0 likes

Account
Other
Premium
Subscription
  • 561 Views
  • 8 replies
  • 0 likes

Tilien yhdistäminen

Hei, voiko kahta tiliä yhdistää? Epähuomiossa perustettu kaksi tiliä, joissa molemmissa on soittolistoja. Haluaisin vain yhden tilin jossa näkyvillä molempien tilien soittolistat. Terveisin Tanja.linnoaho@luukku.com

Visitor

Hei, voiko kahta tiliä yhdistää? Epähuomiossa perustettu kaksi tiliä, joissa molemmissa on soittolistoja. Haluaisin vain yhden tilin jossa näkyvillä molempien tilien soittolistat. Terveisin Tanja.lin...

MattSuda

Spotify Star

2187 Views

3 replies

0 likes

Account
  • 2187 Views
  • 3 replies
  • 0 likes

Student discount uneligible, want money back

so i tried to get the student discount but realised i was ineligible after spotify had taken a pending payement from my account and just exited facebook broswer (what i was applying on). i wasn't logged into my account (used my card details to get pa...

Newbie

so i tried to get the student discount but realised i was ineligible after spotify had taken a pending payement from my account and just exited facebook broswer (what i was applying on). i wasn't log...

Maxim

Spotify Star

287 Views

1 replies

1 likes

  • 287 Views
  • 1 replies
  • 1 likes

I have a LG Smart Tv and I can't see my playlists.

Your help please. Login on my smarth LG 4K tv 2016 and nothing appears. Neither my music nor my playlist.Close and open session several times. Still does not work.Tengo un LG Smart 4K TV 2016 y no puedo ver mis cancionesy listas de reproducción.cerre...

Newbie

Your help please. Login on my smarth LG 4K tv 2016 and nothing appears. Neither my music nor my playlist. Close and open session several times. Still does not work. Tengo un LG Smart 4K TV 201...

iamandyhill

Community Legend

290 Views

1 replies

1 likes

  • 290 Views
  • 1 replies
  • 1 likes

Changing Date of Birth- Wrong one displayed

Hi everyone, I'm in a bit of a bother. My date of birth isn't the one that is currently displayed on my Spotify account (It says a date from 2002 and I was born in 1998). I've tried logging into my Facebook to change it which has my correct birth dat...

Visitor

Hi everyone,   I'm in a bit of a bother. My date of birth isn't the one that is currently displayed on my Spotify account (It says a date from 2002 and I was born in 1998). I've tried log...

user-removed

Not applicable

6728 Views

6 replies

0 likes

  • 6728 Views
  • 6 replies
  • 0 likes