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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421156 Views
  • 965 replies
  • 108 likes
  • Account
  • 421156 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186400 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186400 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103434 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103434 Views
  • 69 replies
  • 10 likes

CARGO FRAUDULENTO A MI TARJETA

Hola, les escribo por este medio, porque no he encontrado un numero telefonico a donde poderme comunicar a sus oficinas de Mexico. Yo uso Spotify de manera gratuita y no me interesa ni me ha interesado mejorar mi plan a Premium en ningun momento. El ...

  • Newbie
  • Hola, les escribo por este medio, porque no he encontrado un numero telefonico a donde poderme comunicar a sus oficinas de Mexico. Yo uso Spotify de manera gratuita y no me interesa ni me ha interesa...
  • itu_
  • Community Legend
  • 1094 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 1094 Views
  • 1 replies
  • 0 likes

Payment problems

I have a problem whit my account, I pay whit my debit card but reject my payment, my card has the money but I do not know what happens, what should I do?

  • Newbie
  • I have a problem whit my account, I pay whit my debit card but reject my payment, my card has the money but I do not know what happens, what should I do?
  • TobiasYoung
  • Composer
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

2 profiles to one email

I have 2 profiles linked to my one email address; Isaac Medlin and chcknft-us. I only want the chcknft one on my account because it has my premium and all my music on it. Is there anyway to delete the Isaac Medlin profile?

  • Newbie
  • I have 2 profiles linked to my one email address; Isaac Medlin and chcknft-us. I only want the chcknft one on my account because it has my premium and all my music on it. Is there anyway to delete th...
  • TobiasYoung
  • Composer
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! ¿Cómo puedo modificar mi nombre de usuario en Spotify?

Hola,quiero modificar mi nombre de usuario pero no sé donde pueda.Ya miré en ajustes y en todas partes pero nadie lo ha preguntado antes y lo quiero hacer.He enviado dos veces ya el formulario de contacto y nunca nadie me responde tras días.Mi Spotif...

  • Visitor
  • Hola,quiero modificar mi nombre de usuario pero no sé donde pueda. Ya miré en ajustes y en todas partes pero nadie lo ha preguntado antes y lo quiero hacer. He enviado dos veces ya el formulario de...
  • itu_
  • Community Legend
  • 5164 Views
  • 3 replies
  • 0 likes
  • Account
  • 5164 Views
  • 3 replies
  • 0 likes

Solved!! How do you PM?

Anyone have any idea on how to PM?

  • Casual Listener
  • Anyone have any idea on how to PM?
  • KatesHere
  • Community Legend
  • 472 Views
  • 5 replies
  • 0 likes
  • 472 Views
  • 5 replies
  • 0 likes

Solved!! Spotify won't return my money back

I cancelled my Premium suscription without having it used. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 15 days and the user has not "used" the suscription. I had no re...

  • Newbie
  • I cancelled my Premium suscription without having it used. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 15 days and t...
  • TommyGaiter
  • Newbie
  • 801 Views
  • 8 replies
  • 0 likes
  • 801 Views
  • 8 replies
  • 0 likes

Do I need to cancel current payments on active accounts when my kids join a family membership?

Hi, just wondering if anyone can help please.My two children currently have their own spotify accounts that are paid for with 2 different methods. I wanted to get it and discovered the family deal and signed up and invited them onto it. What I'm wond...

  • Newbie
  • Hi, just wondering if anyone can help please. My two children currently have their own spotify accounts that are paid for with 2 different methods.  I wanted to get it and discovered the family...
  • Sarge69
  • Newbie
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Time spent listening to music on spotify

Is ther any way to know how much time weve spent listening to music on spotify?

  • Regular
  • Is ther any way to know how much time weve spent listening to music on spotify?
  • JLaro
  • Regular
  • 2749 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 2749 Views
  • 2 replies
  • 0 likes

My spotify premium payments change on there own

I was charged twice this month for spotify premium but after looking at my account. I have been charged $9.99 and $10.56 for my subscription on seperat ocassians in the past few months. Why is this?

  • Casual Listener
  • I was charged twice this month for spotify premium but after looking at my account. I have been charged $9.99 and $10.56 for my subscription on seperat ocassians in the past few months. Why is this?
  • KatesHere
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • Account
  • 219 Views
  • 3 replies
  • 0 likes

Premium account in foreign countries (iran)

Hellow guys im using spotify in iran but im a premium user its been a while i cant connect to server without Vpn or ... I can't understand im free to use spotify anywhere with internet connection with premium account!! Help -

  • Newbie
  • Hellow guys im using spotify in iran but im a premium user its been a while i cant connect to server without Vpn or ... I can't understand im free to use spotify anywhere with internet connection wit...
  • Robert_W
  • Community Legend
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

Random device accessing my account

Hi,I've been having this issue for a few weeks now where I get interrupted wholeness listening to music by a pop saying that a random device (Blade 5) is connecting and if is like to continue listening on my device. Whoever this person is has been us...

  • Newbie
  • Hi, I've been having this issue for a few weeks now where I get interrupted wholeness listening to music by a pop saying that a random device (Blade 5) is connecting and if is like to continue lis...
  • jfuturistic
  • Newbie
  • 1456 Views
  • 2 replies
  • 1 likes
  • 1456 Views
  • 2 replies
  • 1 likes

Solved!! I can't remember my password and because I forgot the password of the email I was using

Hello can you please help me. I've been using spotify and for some weird reason it logged me out of my account. When I tried logging in turned out I forgot my password. I tried to reset it using my email but the thing is I also did forget my email pa...

  • Casual Listener
  • Hello can you please help me. I've been using spotify and for some weird reason it logged me out of my account. When I tried logging in turned out I forgot my password. I tried to reset it using my e...
  • emmypatrimonio
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

Capa da playlist 'Descobertas da Semana'

É possível alterar a imagem da capa referente à playlist 'Descobertas da Semana' ou desvincular a playlist da página inicial do aplicativo?

  • Casual Listener
  • É possível alterar a imagem da capa referente à playlist 'Descobertas da Semana' ou desvincular a playlist da página inicial do aplicativo?
  • Bittencourt
  • Spotify Star
  • 1045 Views
  • 3 replies
  • 0 likes
  • Other
  • 1045 Views
  • 3 replies
  • 0 likes

Don't remember password and email address doesn't work anymore

So I don't remember my password anymore and my email address doesn't work anymore. How have i log in is I have log with facebook account. Bigger problem is that I have subscription what i need cancel because I'm student and now i'm not able to do it....

  • Casual Listener
  • So I don't remember my password anymore and my email address doesn't work anymore.  How have i log in is I have log with facebook account. Bigger problem is that I have subscription what i need ...
  • ILMF
  • Newbie
  • 618 Views
  • 3 replies
  • 0 likes
  • 618 Views
  • 3 replies
  • 0 likes

I deleted my Facebook account, now I can't access Spotify

I deleted my Facebook account, but now I can't open my Spotify account. I am a premium user.

  • Newbie
  • I deleted my Facebook account, but now I can't open my Spotify account. I am a premium user.
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in works for a second then says incorrect password

I'm having problems logging in. Basically, I login and it works for a split second and then I'm brought back to the login page and told I have an incorrect password with error code 3. Any ideas?

  • Newbie
  • I'm having problems logging in. Basically, I login and it works for a split second and then I'm brought back to the login page and told I have an incorrect password with error code 3.   Any id...
  • Julian
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Premium Account Hacked

My Premium account is hacked and I can't find a way to get them out of my account. My spotify is linked to Facebook and I changed my facebook password and logged out of all devices and they still are hacking it. Can someone please help?

  • Newbie
  • My Premium account is hacked and I can't find a way to get them out of my account. My spotify is linked to Facebook and I changed my facebook password and logged out of all devices and they still are...
  • Jacob
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 165 Views
  • 1 replies
  • 0 likes

UNABLE TO ACCESS MY ACCOUNT

A while ago I set up a Spotify account using my day-to-day email adress, but abandonned it after 30 days because at the time I didn't want to purchase premium. Then some time later I set up a new account and purchased premium, but I couldn't use my d...

  • Newbie
  • A while ago I set up a Spotify account using my day-to-day email adress, but abandonned it after 30 days because at the time I didn't want to purchase premium. Then some time later I set up a new acc...
  • Jacob
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution why is my facebook account different from my email account when they are the same email?

Hey, I have just gotten Spotify premium on my facebook account through vodafone but for some reason it won't let me login to my account via facebook. if i mannually enter my email and password it comes up with an account that is not linked to my face...

  • Visitor
  • Hey, I have just gotten Spotify premium on my facebook account through vodafone but for some reason it won't let me login to my account via facebook.   if i mannually enter my email and p...
  • Julian
  • Moderator
  • 497 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to new iPhone / "You've already created an account.." error

Hi all,I upgraded to the new iPhone, whipped my old one and now I try to login to Spotify and I receive the error "Login Failed. You've already created an account with this email address". Went to my profile, removed all devices, and it still doesn't...

  • Casual Listener
  • Hi all, I upgraded to the new iPhone, whipped my old one and now I try to login to Spotify and I receive the error "Login Failed. You've already created an account with this email address".  W...
  • Maxim
  • Spotify Star
  • 329 Views
  • 4 replies
  • 0 likes
  • 329 Views
  • 4 replies
  • 0 likes