Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
When I go to log in it comes up with login failed. Your already created an account with this email address
Last couple of days someone started to use my Spotify account. It seems like my account was hacked. I'm in my wife's family plan and I use Facebook login. I couldn't figure out a way stop hacker to use my account. I can login to my account but my mus...
my account Can't access open.spotify it always leads me to play.spotify
Recently unfamiliar songs and playlists have been showing up on my account. A few times when I tried to play a song it said my account was being used on another device even though that wasn't possible. I logged out of spotify on all devices, changed ...
I have logged out every possible device that has my spotify account linked to it, but for some reason my ps4 still claims that my account is still linked to another one. How can I resolve this? I have hit the log out everywhere button a million times...
Hello guys I want to listen to music on my laptop, but it didnt worked. I uninstalled Spotify and installed it again. Now I want to log in but i cant because of a firewall blocking Spotify?? They say its the code 101.Sorry but i dont have any clue ab...
This is sooooo confusing!!!My daughter (with MY email address) has the student/free account. I downloaded the app for a trial period of premium. I never used my spotify account. Now, that the promotion period is over and i wish to cancel my account -...
I got a new phone at costco and they promised a free 6 months of spotify premium. They did not told me how to access it though... I called Costco and they redirected me to LG who then told me to call costco or Spotify. How do I get it !!
I have linked my Spotify account with MY Rogers Wireless but I still can't get my Premiun service after my free trial was over.
Someone seems to be using my Spotify account, however I am unable to reset my password as it is through Facebook. I have reset my Facebook password but even so, my login to Spotify is different than that of Facebook. I don't understand how or why. I ...
Tengo el plan Premium y no pueden acceder ninguno de mis invitados, dice que no coincide la dirección sin embargo ya pusimos todos los datos correctos, ya estaban dados de alta todos pero hoy se desactivaron desconozco por qué, se hizo el cargo corre...
Hi, So i noticed since febuarary I've been charged 14.99 for premium for family, this isnt something I requested nor want! Who can I get on to to issue a refund?
Qué tal! Tengo un problema, expulsaron a mi Madre y a 2 de mis hermanos del plan familiar que tenemos en Spotify, ya intenté todo, cambiar mi CP desde mi FB, intentar con 2 CP que PODRÍAN ser en caso de que lo hubiera olvidado y nada, quisiera saber ...
I'm having a really unusual issue with Spotify. I use the Spotify client on Windows 7. I was looking through music when I saw in the left my username and picture had changed to "Mathias Brogger". When I went to the "in client" account view my name an...
Bonjour,Voici votre message :Bonjour, j'ai un bonus Spotify premium sur mon compte bouygues télécom. Il est actif mais je ne peux l'utiliser sur mon compte Spotify. J'avais pourtant Spotify premium il y a 3 jours. J'aimerais donc profiter de mon offr...
Bonjour,Je souhaite me réabonner à Spotify premium, j'habite en Belgique mais ma carte de paiement est en France. Apparement cela m'empeche de m'abonner. si je change mon pays pour la France sur mon compte spotify, vais-je avoir une restriction de 14...
How do I log into my account I have paid an update of my subscription to prime but is not linking to my profile what happened
My email i used for spotify is differnt from my fb account. In my head im guessing why it wont connect. Any suggestions please..
Hello everybody, I've a problem with login to Spotify premium from AV Tuner Denon AVR-2113. I have a premium subsciption connected with my facebook account. It fails, when I try to login on Denon device using facebook email and password. So I tried t...
Same problem...Invitation to family prompted me to sign up, downloaded to primary user under my sign in name (showing I'm in my individual acct.) and kicks the primary user off when I want to listen to my music. Very frustrating.