Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My account hot disabeld somebody tips
My account has been hacked four times in a row now! Each time customer support has removed the hackers access and I have changed all my details and password but it still keeps happening. I recently closed my old account and started a new one and it g...
I've changed my email address for Facebook but Spotify still has the old email address. The only way I can change it is through Facebook... but I've already done that...
Hi Everyone,I currently have the free version of Spotify installed on my computer. I login with my Facebook account. Recently, my sister used my computer to login to her own Spotify account, and, now, Spotify automatically logs me in to her account n...
Me registre para cuenta premiun universitario y espero respuesta si me aceptaron. Lo cual ya tengo el cobro en mi tarjeta y no tengo el servicio premium
Hey all,I am having issues with wanting to block some followers. The music I listen to and my playlists are personal to me, and I would like the ability to keep my account private. Is there a way to block followers from viewing your account, instead ...
i cant remember my email what i used to create spotify account and i got premium and cant use the account so what the **bleep** should i do because the spotify support wont even help me
I have a bizarre charge on my credit card that was made online from a different continent, with a credit card that has only been used maybe twice in the past year for anything other than my pre-authorized Spotify subscription. Can someone check to se...
Hello, I need you help! I am a member of Premium Family?! how can I logout ?
Tengo un problema con mi cuenta de spotify family ya que me saco de mi cuenta hace días, he querido entrar con mis datos de domicilio y no los detecta siendo estos los correctos, por favor, serían tan amables de ayudarme? Gracias.
Hi, I have got the 7 day free premium trial on the app on my phone, then I realised I could get a 30 day free trail (as long as I cancelled the contract in time). So I got that as well. It says my free trial ends 7 days from today and will be renewed...
Every time i search the title "Call my name" by James Royal Spotify don't find
I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...
Hi all, I have some problems with my account (I guess) ... I signed up through fb a few weeks ago ( I use Spotify only on my desktop). It worked, I used my account , I listened to songs, but something happened , it signed out and I can't log in now. ...
Hi,I'd like to switch my profile to a student one, i'm already a premium user for several years now. When I want to switch it asks me my bank card details -> I don't own one, since you need revenues to do so (a.k.a. not a student). My bank account is...
Hello,In my account, list of phone operator, it lacks my french operator : Free Mobile.How to add it ?
Why Spotify still not available to countries like India?? When would be it available. My friend wants to use it.
I want to cancel my subscription but have forgotten my username and password. I unable to cancel my subscription. How do I go about. Please suggest? Cheers Vijay
Hi,I can't log in, because Spotify thinks I'm still in Australia. I'm back in the Netherlands now, and I can't change my country in the settings.
Whenever ive tried connecting my spotify too facebook it never works and ive been trying to solve this for the past month now, ive tried it on every platform possibel and ive even tried changing the password on facebook and whatnot, also whenever i c...