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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81114 Views

9 replies

2 likes

Account
Login
  • 81114 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

655876 Views

13 replies

4 likes

Account
  • 655876 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736689 Views

18 replies

29 likes

  • 736689 Views
  • 18 replies
  • 29 likes

log in with username

Im looking to use a username/pw login as opposed to facebook but i signed up my premium under facebook. tricky thing is that im on family premium and through my research it seems the only way to have a username/pw login if i create a brand new accoun...

Newbie

Im looking to use a username/pw login as opposed to facebook but i signed up my premium under facebook. tricky thing is that im on family premium and through my research it seems the only way to have...

Masta_22

Roadie

296 Views

1 replies

0 likes

Login
  • 296 Views
  • 1 replies
  • 0 likes

Stole my money

I cancelled my subscription but applied for the 30 day free trial for family package and was charged this morning. I have now tried to cancel again 2 times and it won't let me cancel. I would like a full refund for this month and complete cancellatio...

Newbie

I cancelled my subscription but applied for the 30 day free trial for family package and was charged this morning. I have now tried to cancel again 2 times and it won't let me cancel. I would like a ...

TobiasYoung

Composer

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

How to login if I deleted my FB account

Hi there,I deleted my Facebook account and can't login anymore! My account was premium, how to rectify this?

Newbie

Hi there, I deleted my Facebook account and can't login anymore! My account was premium, how to rectify this?

TobiasYoung

Composer

292 Views

1 replies

0 likes

Account
Login
Premium
  • 292 Views
  • 1 replies
  • 0 likes

DA EXPEREINCIA PARA O FAMILIA

O meu periodo de experiencia está acabando e hoje eu recebi uma informação de que haverá uma cobrança do Premium. Mas, eu queria ir da experiencia para o Familia. COmo devo fazer? Espero cobrar o Premium e depois mudo, ou já posso fazer a alteração a...

Newbie

O meu periodo de experiencia está acabando e hoje eu recebi uma informação de que haverá uma cobrança do Premium. Mas, eu queria ir da experiencia para o Familia. COmo devo fazer? Espero cobrar o Pre...

Bittencourt

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Account Hacked

Hello, My account was hacked earlier this afternoon. I managed to login with facebook to make this post, but the hacked account was associated with a different email/username. Any help would be appreciated.

Newbie

Hello,   My account was hacked earlier this afternoon. I managed to login with facebook to make this post, but the hacked account was associated with a different email/username. Any help would...

TobiasYoung

Composer

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Payment

So I normally pay for the college student premium and that usually only charges me around 5 dollars but this month it charged me 10.71 is there any way I can contact anyone as to why they charged me that?

Casual Listener

So I normally pay for the college student premium and that usually only charges me around 5 dollars but this month it charged me 10.71 is there any way I can contact anyone as to why they charged me ...

KatesHere

Community Legend

11550 Views

4 replies

0 likes

  • 11550 Views
  • 4 replies
  • 0 likes

Say a Instagram ad that Spotify offered 6 Months Premium for 2 Euro.

Hi! I saw that offer on instagram earlier today and I really wanted it but were in school at the time. But now I can't find it on the web If you got it while it were live, can you please contact me! Maybe you can send the URL to the page. Thanks in a...

Newbie

Hi!   I saw that offer on instagram earlier today and I really wanted it but were in school at the time. But now I can't find it on the web 😞    If you got it while it were live, ...

Maxim

Spotify Star

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Recovering login info with dead email

I have a spotify premium account that was created with an email that no longer exists. I can login in on my mobile devices, but can't seem to login on a desktop PC. I need to change my email as well as my payment information. Any help is greatly appr...

Newbie

I have a spotify premium account that was created with an email that no longer exists. I can login in on my mobile devices, but can't seem to login on a desktop PC. I need to change my email as well ...

KatesHere

Community Legend

636 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 636 Views
  • 1 replies
  • 0 likes

Conta Premium Família Não Ativada

Fiz o pagamento da minha conta premium família, porem ela não foi ativada. Fiz o pagamento pelo meu cartão. O pessoal do cartão confirmou o código de autorização para transação, e possuo apenas uma conta no spotify, que é vinculada com o Facebook. Já...

Casual Listener

Fiz o pagamento da minha conta premium família, porem ela não foi ativada. Fiz o pagamento pelo meu cartão. O pessoal do cartão confirmou o código de autorização para transação, e possuo apenas uma c...

139 Views

0 replies

0 likes

Account
Premium
  • 139 Views
  • 0 replies
  • 0 likes

Help I've lost my music and my account is free when I pay for premium

I was logged out yesterday and I play music daily so have attempted to log in and have been successful on the correct account I have lost all of my music (months of making my ideal playlist and my brothers wedding playlist) the wedding is tomorrow an...

Visitor

I was logged out yesterday and I play music daily so have attempted to log in and have been successful on the correct account I have lost all of my music (months of making my ideal playlist 😞 and my...

JL1991

Newbie

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Spotify Thinks My first language is Spanish

Hi, All my ads are in Spanish, wish I knew how to adjust this in my profile to make my first language English. Thanks!

Newbie

Hi, All my ads are in Spanish, wish I knew how to adjust this in my profile to make my first language English.    Thanks!

Maxim

Spotify Star

803 Views

1 replies

0 likes

  • 803 Views
  • 1 replies
  • 0 likes

Spotify premium was charged to my credit card while the app was deleted .now i cant access premium

I got the app back when I saw I had been charged but my premium subscription isn't showing up. Paying for a service I'm not using is frustrating. Can you help please?

Newbie

I got the app back when I saw I had been charged but my premium subscription isn't showing up. Paying for a service I'm not using is frustrating. Can you help please?

Masta_22

Roadie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Trial expired, am I being charged?

I got a notification saying my payment for premium was not completed, I do not have the money in my account for a month of premium, neither do I want premium, I cancelled premium as soon as I received this notification, will I still be charged? If so...

Newbie

I got a notification saying my payment for premium was not completed, I do not have the money in my account for a month of premium, neither do I want premium, I cancelled premium as soon as I receive...

SUNRACER

Casual Listener

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Solved!! Link my old spotify account with my new rogers account

I have a Samsung Galaxy S7 and upon purchasing my device I was promised 24 months free Spotify Premium. Rogers recently changed my account # which then cancelled my active Spotify account. I can still log into Spotify from my device, but cannot liste...

Casual Listener

I have a Samsung Galaxy S7 and upon purchasing my device I was promised 24 months free Spotify Premium. Rogers recently changed my account # which then cancelled my active Spotify account. I can stil...

Masta_22

Roadie

611 Views

3 replies

0 likes

  • 611 Views
  • 3 replies
  • 0 likes

Student Discount

My student discount is expiring but I am still a student so I plan on renewing it. However, I do not know if it will charge me the same day that I renew my student membership or if it will charge me on the date I usually get charged on.

Newbie

My student discount is expiring but I am still a student so I plan on renewing it.  However, I do not know if it will charge me the same day that I renew my student membership or if it will char...

steeztracks

Regular

195 Views

1 replies

0 likes

Account
Premium
Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Impossible d'annuler abonnement

Bonjour,J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne vois rien d'autre que l'abonnement family...! J'ai ten...

Newbie

Bonjour, J'ai pris un abonnement premium il y a de cela déja quelques temps. Maintenant, je suis rendu en family mais je suis toujours débitez d'un montant de 12,95 par mois! Sur mon compte, je ne v...

osornios

Spotify Star

307 Views

1 replies

0 likes

Account
  • 307 Views
  • 1 replies
  • 0 likes

My Playlists Went away

I logged on today for the first time in a few weeks and all my playlists are gone. I tried to recover them, but it is showing none deleted.

Newbie

I logged on today for the first time in a few weeks and all my playlists are gone.  I tried to recover them, but it is showing none deleted.

Hubo

Community Legend

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Special offers for Canadian??

I am looking at premium spotify and wondered if there was any special offers, discounts or coupons around for me in Canada?thanksJim

Music Fan

I am looking at premium spotify and wondered if there was any special offers, discounts or coupons around for me in Canada? thanks Jim

Maxim

Spotify Star

781 Views

1 replies

0 likes

Subscription
  • 781 Views
  • 1 replies
  • 0 likes