Big problem with my accounts (cannot login with my premium account)

[user-removed]

Spotify,

I'm having issues trying to access to my premium account. If you look for my email in your database it must be two times because I can login using facebook connect (and I access into a standard spotify account) and using the "remember my password" system because you are doing automatic login there (doing that I log in to my premium account).

But if I change my password and try to log in into my premium account with this password, it does not work.

Could you help me? All problems started when I used your "remember my password" system...

[osornios]

Hey @user-removed,

Since you didn't create your Spotify account using Facebook, asking for a password reset should send it your registered email. Do you get those emails?

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account in your devices. It's the one with the Premium features.

Hope it helps. 🙂

[Indanielo]

Thanks for your help. Team support explained me what I was doing wrong.

When you have two spotify accounts because you've sign up directly and using facebook (my case), I guess these two accounts have same email so you cannot use the email as a login for one of them. Instead from that, you must use your username and the problem was solved!

Thanks!