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Billed twice

Billed twice

hey everyone,

 

A number of weeks ago I started a spotify premium trial, which I then converted to a spotify family plan. However, I've now been billed for both the 15 euro family plan and the 10 euro normal plan. How can I get in touch with someone to rectify this?

 

 

Reply
1 Reply

Hi @profquast!

 

Sorry to hear that you have been billed twice! 

 

I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.



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