Billing Issues

[Onkarabile]

I have a problem with my billing. I signed up for spotify 3 months ago on the 15th March but around  the 7th of each month it keeps telling me how payment has failed so is there anyway I can change this because it is getting frustrating. I also have had instances where I get billed twice 

[Bittencourt]

Hi @Onkarabile, thanks for writing!

First of all, can you please click on the link bellow and tell me know if your account status is set to Free or Premium?

https://www.spotify.com/account/overview/

Also, it's possible that you have more than one Spotify account.

Please follow this guide to finding any other accounts you might have subscribed to Premium.