Bought month of premium, unsubscribed, lost premium access

[Zarasash]

I bought a month of premium and then unsubscribed because I don't like to get charged every month. I have done this before without a problem, but this time I had premium access for about a minute or two and then just lost it. This happened even though it told me that my premium would last until the end of my subscription period.

[Marco]

Heya!

Since this is an account issue, please contact the Online Customer Support, so they can check it out!

If you get an automated answer, just reply directly to it and your case will be picked up by one of the Spotify support staff. 😉