Bought premium and now back to free

Jmm87 · 2016-10-28

I purchased premium through Groupon with a PlayStation network account, $2 for 2 months then back to the regular $9.99. Payment was accepted, I was updated to premium, and enjoyed it for a time. I turn it on today and it says I'm on free now.
I contacted support after browsing through the help articles and support redirected me to these forums because they cannot help?
Has anyone had this issue?

Maxim · 2016-10-28

Hey @Jmm87,

If you got an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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Help others find this answer and click "Accept as Solution".

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Note: I'm not a Spotify employee.

Jmm87 · 2016-10-28

Thank you, I did reply so we'll see what they say.

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