Can log in web player, but not desktop client

[matthewkan]

So I've had this problem for a while now. I cannot log in the desktop client using either my Spotify or facebook credentials (running Windows 8). However, I can login the web player and Spotify website with no problem.

Furthermore, I cannot log into my account from any of my friend's computers, but they have no problem logging into their accounts on mine. I used to have a Spotify premium account, but just credit card expired and I'm back on the free version.

Other things I've tried:

Completely reinstalling Spotify

Changing Spotify password

I've emailed Spotify support several times with no response... so I was wondering if someone knew how to maybe reset their account or have had this problem before? Or maybe a moderator can take a look at my account!

Thanks in advance!

[MikeyB]

Hi @matthewkan! Welcome to the Spotify Community!

I'm sorry to hear you're experiencing this issue. I've escalated this so that a moderator can hopefully look into it for you.

Best of luck!

[Peter__]

A password reset is a good first suggestion, if you have Spotify username try entering that on the reset page instead of your email address. 

Are you getting a specific error code when you login (410 for example)? 

Peter

[matthewkan]

I've reset my password, tried logging in with both a Spotify account and my facebook account, and also reinstalled Spotify. No specific error code, just login failed, saying my username/password were incorrect. However, I can still log in online with these credentials.

[Sam]

matthewkan - Just to clarify, are you trying to login with the username 'mistermatthewkan' and Spotify password?

[matthewkan]

Yes. I've also tried with my facebook credentials.

[Sam · Accepted solution]

Hmm ok. Annoyingly, we can't sort anything directly here (too many security details needed), but if you could contact customer support, they'll get back to you nice and quick.

[Musicmad_ginger]

Hi, 

I'm having this problem as well, but not getting any response from the Spotify support team. did you solve and if so what did you do?!

[SJT1]

Same problem here...