Help Wizard

Step 1


Can not upgrade to Premium

Can not upgrade to Premium



i was ust trying to upgrade to a premium account by using paypal or creditcard.


Both payments were rejected. But they should be both fine. Never had any problems.






2 Replies

Hi Nils11 - Welcome to the Community. 


Any payments related questions are best directed to our payments team.


All you need to do is fill out our contact form and one of these knights in shining armour will be on the case. 

I already did and got an answer. As I was going through the suggestions I found that the country in my profile settings was set to Great Britain. I registered to Spotify at work where I have an IP from UK but I reside in Germany. All kinds of payments were rejected than.

Suggested posts