Can't Renew Spotify Subscription

[ongevangelyn]

Hi there,

My card is expiring next month and Spotify is asking me to renew my subscription.

However, I've tried updating my payment details with 4 different cards but the same 

error message keeps coming up.

Please help.

Thank you.

[MartinStoichkov]

Hey @ongevangelyn, thanks for reaching the Community! 

Please check the following FAQs for Card Payment Troubleshooting, or PayPal Troubleshooting. Take a look at the infographic too.

Otherwise sometimes only your bank can help with further assistance, if you`ve tried everything in the troubleshooting options with no luck.

Hope everything will be fine to you soon!

If you have any other questions, feel free to reach us again, we`d love to help.

[ongevangelyn]

Hi Martin,

Thanks for getting back to me.

I've just called the different banks up and all of them said that my cards are working fine.

I've tried making payment again today but I am still unable to.

Is there a way to resolve this?

[MartinStoichkov]

Hey @ongevangelyn, I`m sorry to hear that you`re running into troubles again! 

Could you please get in touch with @SpotifyCares / Facebook Support  and leave them a tweet or message with information for your profile and problem, or Contact Customer Support.

Their support team will get in touch with you shortly and provide you the needed help!

[ongevangelyn]

Hi Martin,

Thanks so much for your help.

I'll contact them directly there.

Cheers!