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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398297 Views
  • 948 replies
  • 107 likes
  • Account
  • 398297 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171407 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171407 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99086 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99086 Views
  • 68 replies
  • 10 likes

Switching phonecompany

Hi! I have a question regarding my account. In february, I´ll be changing my phonecompany. Telia, who I currently have, have Spotify as a service. When I change, I´m gonna have to start my own subscription to Spotify.Can I continue with my old userna...

  • Casual Listener
  • Hi!   I have a question regarding my account. In february, I´ll be changing my phonecompany. Telia, who I currently have, have Spotify as a service. When I change, I´m gonna have to start my o...
  • Maxim
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

3 Months for $0.99 as a gift

I am trying to gift the 3 months for $0.99 as a gift. When I go to the gift section, the deal is not there is there a way I can gift the deal? Thanks and happy holidays!! ~Nicole

  • Newbie
  • I am trying to gift the 3 months for $0.99 as a gift. When I go to the gift section, the deal is not there 😞 is there a way I can gift the deal? Thanks and happy holidays!!  ~Nicole
  • rhg5010
  • Newbie
  • 229 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 229 Views
  • 2 replies
  • 0 likes

family members

so i am the primary account holder and have added a family member to the account that has been telling me that they are getting advertisements on their phone. How can i stop this from happening. I pay for premium without commercials and ads. Please a...

  • Newbie
  • so i am the primary account holder and have added a family member to the account that has been telling me that they are getting advertisements on their phone. How can i stop this from happening. I pa...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Promo

I signed up for the $.99 deal for my son but I didn't know he has an acct. already so I cancelled my subscription and tried with my son's acct. but my card got charged $10. So I cancelled it again. How can I get the deal and get the refund?

  • Newbie
  • I signed up for the $.99 deal for my son but I didn't know he has an acct. already so I cancelled my subscription and tried with my son's acct. but my card got charged $10. So I cancelled it again. H...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

facebook blocked so cannot login and resubcsribe

My FB acct is blocked and this is the only way spotify login accepts me so how can i get a login using my own email and have a spotify acct even with the same email as my blocked email acct please ? You should be able to logi with your personal email...

  • Newbie
  • My FB acct is blocked and this is the only way spotify login accepts me so how can i get a login using my own email and have a spotify acct even with the same email as my blocked email acct please ? ...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Login
  • 171 Views
  • 1 replies
  • 0 likes

Transaction not complete

Hi, I just purchased a gift of a 12 month subscription, entered my card details and verified by visa password. The page kept loading and it never showed up that the transaction was complete nor did it give me a receipt. I logged out after a while as ...

  • Newbie
  • Hi,   I just purchased a gift of a 12 month subscription, entered my card details and verified by visa password. The page kept loading and it never showed up that the transaction was complete ...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

French communication in Canada

Here is a great idea for Spotify Canada : Ask competent people to translate your advertising un French. What I received from Spotify in my mailbox is French from a 6 year-old. This is not proper communication and makes you look like amateurs.If you d...

  • Newbie
  • Here is a great idea for Spotify Canada : Ask competent people to translate your advertising un French. What I received from Spotify in my mailbox is French from a 6 year-old. This is not proper comm...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Superuser Contribution HELP - Account keeps getting hacked.

Hi!A few days ago while listening in the office, I noticed my account paused and then switched to another song, in someone elses computer... which I did not recognize. Thinking it may have been either my roomate or my parents maybe, I logged out of a...

  • Newbie
  • Hi! A few days ago while listening in the office, I noticed my account paused and then switched to another song, in someone elses computer... which I did not recognize. Thinking it may have been eit...
  • Mara_F
  • Roadie
  • 1074 Views
  • 2 replies
  • 1 likes
  • 1074 Views
  • 2 replies
  • 1 likes

No access to my Facebook friends

By creating an account, I accidentally did not provide spotify the total access to my facebook account. Now I am not able to find my facebook friends on Spotify and I am not able to use their playlistsHow can I change this?

  • Newbie
  • By creating an account, I accidentally did not provide spotify the total access to my facebook account. Now I am not able to find my facebook friends on Spotify and I am not able to use their playlis...
  • MartinStoichkov
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Is Spotify forcing Premium users to go to the Family plan?

I have the premium trial (by the way Spotify, "trial" is a noun, not a verb), and went to check the price of Premium in case there was a discount when paying a year in advance. Every page I went to showed "Premium for Family" and "Premium for Student...

  • Casual Listener
  • I have the premium trial (by the way Spotify, "trial" is a noun, not a verb), and went to check the price of Premium in case there was a discount when paying a year in advance.  Every page I wen...
  • MartinStoichkov
  • Community Legend
  • 1478 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 1478 Views
  • 3 replies
  • 0 likes

Pay with mobile?

hi, is there any way i can pay premium with my smart or globe account? cause i want to change my payment methods to that but it says that my only options is either credit cards or paypal... my country is the philippines by the way. thanks

  • Newbie
  • hi, is there any way i can pay premium with my smart or globe account? cause i want to change my payment methods to that but it says that my only options is either credit cards or paypal... my countr...
  • MartinStoichkov
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

I didn't get my "your 2016 on spotify" email

As i mentioned in the topic i didn't get my email with this years statistics. Can i get it any way else?

  • Casual Listener
  • As i mentioned in the topic i didn't get my email with this years statistics. Can i get it any way else?
  • andrzejtekien
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 262 Views
  • 2 replies
  • 0 likes

My account stoled

Good morning, somebody had stolen my account.I can connect only from Facebook Connect but somebody change the mail and pass of my account and I can't connect with mail.Exist any way for recovery my account?Thanks for your help

  • Newbie
  • Good morning, somebody had stolen my account. I can connect only from Facebook Connect but somebody change the mail and pass of my account and I can't connect with mail. Exist any way for recov...
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Account
  • 173 Views
  • 1 replies
  • 0 likes

PayPal login for initial payment is broken

I recently created a new account, and deactivated my premium subscription on my old account. When I went to enable premium on my new spotify account, I tried to use the same paypal account as I used for the old spotify account. Whenever I click "Agre...

  • Casual Listener
  • I recently created a new account, and deactivated my premium subscription on my old account. When I went to enable premium on my new spotify account, I tried to use the same paypal account as I used ...
  • Clossd
  • Newbie
  • 497 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 497 Views
  • 3 replies
  • 0 likes

Spotify Premium

In Saturday I buyed Premium for 0,99 ct but my account is still " Free " .. what should I do ? (I Buyed it with PayPal)

  • Newbie
  • In Saturday I buyed Premium for 0,99 ct but my account is still " Free " .. what should I do ? (I Buyed it with PayPal)
  • MartinStoichkov
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Account overcharged during upgrade

My account was charged twice, once on the 15th and again on the 28th. Please assist as I CANNOT get a hold of a representative to assist me. Please help! I wonder if Apple customers has to deal with this type patronage.

  • Casual Listener
  • My account was charged twice, once on the 15th and again on the 28th. Please assist as I CANNOT get a hold of a representative to assist me. Please help! I wonder if Apple customers has to deal with ...
  • Bittencourt
  • Spotify Star
  • 226 Views
  • 5 replies
  • 0 likes
  • Account
  • 226 Views
  • 5 replies
  • 0 likes

My Top2016 is not my Top2016

I have been talking with some friends recently and they appeared to have the same problem than me: My Top2016 playlist contains songs that I don't listen to and seems to be randomly done. Some songs that I don't even know are included in this playlis...

  • Newbie
  • I have been talking with some friends recently and they appeared to have the same problem than me: My Top2016 playlist contains songs that I don't listen to and seems to be randomly done.   So...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Pague premion me hiciron 3 cargos a la tarjeta

pague por el servicio premium me dice que ya habia aprovechado ese descuento y me hicieron 3 cargos a mi tarjeta por 9 pesos cada uno, acaso al finalizar los 3 meses me aran 3 cargos cada mes por 99? si mi cuenta aun sigue en gratis exigo solucion

  • Casual Listener
  • pague por el servicio premium me dice que ya habia aprovechado ese descuento y me hicieron 3 cargos a mi tarjeta por 9 pesos cada uno, acaso al finalizar los 3 meses me aran 3 cargos cada mes por 99?...
  • Luisjefe97
  • Newbie
  • 195 Views
  • 2 replies
  • 0 likes
  • Premium
  • 195 Views
  • 2 replies
  • 0 likes

Discover weekly - why does Latin music keep showing up?

A brief background on me. I'm from singapore, which is as far as its geographically possible from the Latin hemisphere . I speak English and Chinese, not a single word of Latin. Consequently, I do not listen to Latin music. My library has 200+ songs,...

  • Casual Listener
  • A brief background on me. I'm from singapore, which is as far as its geographically possible from the Latin hemisphere . I speak English and Chinese, not a single word of Latin. Consequently, I do no...
  • 103 Views
  • 0 replies
  • 0 likes
  • Other
    Premium
  • 103 Views
  • 0 replies
  • 0 likes

Cambio de tarjeta de pago (error del sistema) / Changing credit card (sistem error)

Buenos días a todos: (Question in English below) El día de cargo en la tarjeta recordé que había cancelado la tarjeta de pago que tenía seleccionada para el pago de la cuota mensual. Cuando fui a cambiar de tarjeta de crédito, me pone el siguiente me...

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  • Newbie
  • Buenos días a todos:     (Question in English below)   El día de cargo en la tarjeta recordé que había cancelado la tarjeta de pago que tenía seleccionada para el pago de la cuota me...
  • 324 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 324 Views
  • 0 replies
  • 0 likes