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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14930 Views

7 replies

11 likes

Security
  • 14930 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555048 Views

991 replies

116 likes

Account
  • 555048 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131319 Views

74 replies

12 likes

Account
Login
Premium
  • 131319 Views
  • 74 replies
  • 12 likes

3 months premium for 49 pesos

Hi! Im based on the Philippines. Why is it that, I'm not eligeble to join the promo of 3 months premium for 49 pesos? Can anyone help me? Thanks a lot

Casual Listener

Hi! Im based on the Philippines. Why is it that, I'm not eligeble to join the promo of 3 months premium for 49 pesos? Can anyone help me? Thanks a lot 🙂

Treecydoll

Casual Listener

3029 Views

6 replies

0 likes

  • 3029 Views
  • 6 replies
  • 0 likes

Using Spotify Premium for 3 people

Hey guys so i'm starting the Spotify free trial now and im really enjoying it. I was under the impression that 3 devices can have up to 3,333 songs each to listen offline. So I downloaded songs to my phone and then my mom wanted some songs for her ph...

Newbie

Hey guys so i'm starting the Spotify free trial now and im really enjoying it.  I was under the impression that 3 devices can have up to 3,333 songs each to listen offline.   So I downloa...

gmtk

Casual Listener

1833 Views

1 replies

0 likes

Premium
  • 1833 Views
  • 1 replies
  • 0 likes

Problemas com pagamento, está me cobrando errado

Prezados faz 15 dias que aderi ao Spotify e foi cobrado 10 reais em minha fatura onde era pra cobrar somente 1,90 dá promoção dos 3 meses por 1,90, aí agora chegou uma nova mensagem dizendo pra eu pagar mas 1,90 isso é um absurdo e ainda aparece a in...

Newbie

Prezados faz 15 dias que aderi ao Spotify e foi cobrado 10 reais em minha fatura onde era pra cobrar somente 1,90 dá promoção dos 3 meses por 1,90, aí agora chegou uma nova mensagem dizendo pra eu pa...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

paid twice

Hi, I'd paid twice for 1st time I accidently paid with premium account and then I tried to join the family account. My question is that can I join as a family account right now, I want to share it with my family, thanks. CJ

Casual Listener

Hi, I'd paid twice for 1st time I accidently paid with premium account and then I tried to join the family account. My question is that can I join as a family account right now, I want to share it wi...

crematedman

Community Legend

349 Views

4 replies

0 likes

  • 349 Views
  • 4 replies
  • 0 likes

Charged Twice!

So I have had premium for a week (as of Christmas day) and have already been charged a second time(new years day) for my premium subscription. If I am paying for a full month I expect to be charged the same day of every month similar to a gym members...

Newbie

So I have had premium for a week (as of Christmas day) and have already been charged a second time(new years day) for my premium subscription. If I am paying for a full month I expect to be charged t...

Jacob

Community Legend

259 Views

1 replies

0 likes

Premium
Security
  • 259 Views
  • 1 replies
  • 0 likes

Student Discount eligibility after cancelling Subscription

I'm looking to cancel my subscription at the moment but I want to know if I'll be eligible for student discount if/when I come back. I currently have it but I'm not sure if I'll be eligible afterwards. Thanks

Newbie

I'm looking to cancel my subscription at the moment but I want to know if I'll be eligible for student discount if/when I come back. I currently have it but I'm not sure if I'll be eligible afterward...

Jacob

Community Legend

220 Views

1 replies

0 likes

Account
Premium
Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Linked Catalogs Facebook Play Button "The entered url is not a supported music provider."

Hello everyone! I'm trying to add a "Play" button to my Facebook Fan Page, that is authorized to have one, and I keep getting the error "The entered url is not a supported music provider.". I'm trying using the artist link and the URI link from my sp...

Newbie

Hello everyone!   I'm trying to add a "Play" button to my Facebook Fan Page, that is authorized to have one, and I keep getting the error "The entered url is not a supported music provider.". ...

MacaTorres

Newbie

718 Views

4 replies

0 likes

Other
  • 718 Views
  • 4 replies
  • 0 likes

Can't Renew Spotify Subscription

Hi there,My card is expiring next month and Spotify is asking me to renew my subscription.However, I've tried updating my payment details with 4 different cards but the same error message keeps coming up. Please help. Thank you.

Casual Listener

Hi there, My card is expiring next month and Spotify is asking me to renew my subscription. However, I've tried updating my payment details with 4 different cards but the same  error message ...

ongevangelyn

Casual Listener

395 Views

4 replies

0 likes

  • 395 Views
  • 4 replies
  • 0 likes

Premium for family

What do you mean by "same physical address"? Does it mean that if one of the member has go to work he/she will not be able to use the spotify? It can only be able to use if u are in that particular address?

Newbie

What do you mean by "same physical address"? Does it mean that if one of the member has go to work he/she will not be able to use the spotify? It can only be able to use if u are in that particular a...

Bittencourt

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Login Errors

Hello! I attempted to sign in to spotify via my facebook, and it said "email already exists". So I went to the password reset and requested a reset, to which I received a response along the lines "This email is associated with a facebook account. Go ...

Casual Listener

Hello!   I attempted to sign in to spotify via my facebook, and it said "email already exists". So I went to the password reset and requested a reset, to which I received a response along the ...

mrmikedee_65

Casual Listener

1231 Views

5 replies

0 likes

Account
Free
Login
  • 1231 Views
  • 5 replies
  • 0 likes

problem viewing account in browser and logging in on mac application

I was trying to get to the account page in my browser, but whenever I click "account" in the drop down bar in the top right-hand corner, the page doesn't load and it says "too many redirects occured trying to open [link to account overview page]". Ad...

Newbie

I was trying to get to the account page in my browser, but whenever I click "account" in the drop down bar in the top right-hand corner, the page doesn't load and it says "too many redirects occured ...

257 Views

0 replies

0 likes

Account
Login
  • 257 Views
  • 0 replies
  • 0 likes

Cancel Spotify Auto Renewal

So I bought the 3 month for .99 cent deal, but I don't want to be charged $9 and have my subscription renew after that date.I found this: https://www.spotify.com/us/account/subscription/premium/cancel/My question: will this cancel my subscription rig...

Newbie

So I bought the 3 month for .99 cent deal, but I don't want to be charged $9 and have my subscription renew after that date. I found this: https://www.spotify.com/us/account/subscription/premium/c...

kirashi

Community Legend

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes

Update payment account is not working

I can't update my payment info and I don't wanna loose my premium account. What should I do?

Casual Listener

I can't update my payment info and I don't wanna loose my premium account. What should I do?

chrisaki

Newbie

390 Views

3 replies

1 likes

  • 390 Views
  • 3 replies
  • 1 likes

Spotify Premium

I payed for the Spotify Premium but my app still tells me I am using the free version of it. I have already uninstalled and installed it once more but it didnt work. How should I proceed?

Newbie

I payed for the Spotify Premium but my app still tells me I am using the free version of it. I have already uninstalled and installed it once more but it didnt work. How should I proceed?

Bittencourt

Spotify Star

300 Views

3 replies

0 likes

  • 300 Views
  • 3 replies
  • 0 likes

Superuser Contribution i cant enter to my account spotify

I cannot enter he says to me that a mistake has in my communication and not that to do asks for the payment me again and even and cuado even I have tried to change the form of payment it does not want to accept my payment

Newbie

I cannot enter he says to me that a mistake has in my communication and not that to do asks for the payment me again and even and cuado even I have tried to change the form of payment it does not wan...

FabianS_Bogota

Roadie

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Promotions

So because I had premium but cancelled it due to tight budget now I can't take advantage of new special offers??

Newbie

So because I had premium but cancelled it due to tight budget now I can't take advantage of new special offers??

FabianS_Bogota

Roadie

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving from family plan to premium

If I move from family to premium plan, what happens to the playlists that have beencreated? Do all playlist move to the remaining account? If not, how do I know which playlist will move?

Newbie

If I move from family to premium plan, what happens to the playlists that have been created? Do all playlist move to the remaining account? If not, how do I know which playlist will move?

FabianS_Bogota

Roadie

203 Views

1 replies

0 likes

Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to

So I'am trying to change my payment plan for my Spotify Account, and update it, yet for some reason it is not letting me, even though my profile and card are UK based. it still won't let me change it. Any help

Casual Listener

So I'am trying to change my payment plan for my Spotify Account, and update it, yet for some reason it is not letting me, even though my profile and card are UK based. it still won't let me change it...

FabianS_Bogota

Roadie

229 Views

1 replies

0 likes

Account
Other
Subscription
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to redeem my 30Euro Gift Card on my account. error Message say Invalid card

Hi, I Both today a gift card but I Am unable to redeem it.. on my newly creqted account. could you advise? in the mean time I have add my credit card, to get acces to the service. I tried with the PIN code and the number provided on the payment recie...

Newbie

Hi, I Both today a gift card but I Am unable to  redeem it.. on my newly creqted account.   could you advise?   in the mean time I have add my credit card, to get acces to the serv...

FabianS_Bogota

Roadie

196 Views

1 replies

0 likes

Account
Other
Subscription
  • 196 Views
  • 1 replies
  • 0 likes

facebook connecting problems

so i had an old spotify account that was banned, at it was connected to my facebook, now i have created a new spotify account and when i try to connect it i cant because its allready connected to an old account. ive tried to delete the spotify app in...

Casual Listener

so i had an old spotify account that was banned, at it was connected to my facebook, now i have created a new spotify account and when i try to connect it i cant because its allready connected to an ...

Marc_herbertson

Casual Listener

243 Views

3 replies

0 likes

Account
  • 243 Views
  • 3 replies
  • 0 likes