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Can't access my premium account on my phone

Can't access my premium account on my phone

Hello, i have spotify premium on my computer and for some reason i can't access this same account on my phone.

Whatever i do, my phone connect to my facebook account which is not premium. When i try to connect with a email and a password it doesn't recognize my password so i have to change it. And once i've changed it and connect with their user number, it goes once every time on my facebook account !
I bought Premium to use music on my phone, so it's pretty annoying.
If only i could delete my facebook account, or login to my real account...
Can anyone help please ? Thank you.

Reply
2 Replies

Hi, @arnid!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Let us know how it goes. 

Hello, thanks for your answer.
I solved the problem by entering my nickname with my old password instead of my email (related to my fb account) with my new password.
Now i'd like to erase my fb account, is it possible ?

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