Can't activate student discount

[darryshan]

Every time I use the link from the student discount page for NUS Extra, it redirects to my account, with no indication what to do next. Am I doing something wrong?

[MattSuda]

If you don't already have a premium account:

I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

If you already have a premium account:

Try to cancel your current subscription before you sign up for the student discount subscription.

You can do that here:

https://www.spotify.com/accounts/subscription/

(don't worry, if you cancel your subscription you still get to keep the remaining time period)

If you still have problems , I suggest you contact support so they can take a look at your account and see what is going on:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.