Help Wizard

Step 1


Can't change login

Can't change login

Can't change login due "For your protection, we are unable to process your request at the moment. Please try again later." message.
Account automaticly reset password each session. So I will lose account if I'll lose email.
1 Reply

Hey there!


Thanks for reaching out to us and welcome to the Community!


We'd recommend starting off by trying to reset your password in an incognito window or using a different browser.


If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.


Lastly, keep in mind that accounts that have had too many security threats it's possible that the system would not allow you to change the details for safety reasons, but these occasions are quite rare. If you are not paying for your account you can easily copy over your music to a new account using the steps here.


Hope this info helps!

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