Can't log in and am not receiving password reset.

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Can't log in and am not receiving password reset.

flurrehe
Newbie

Hi, this is regarding my account "flurreh"

 

Earlier this week when I tried to log in, spotify sed that my password was incorrect, I have never changed the password on my account and don't think I ever would do it..

 

I can't access the website but when I log in to the client, a red bar drops down on the top saying that I have a bad password.

 

When I try to send a password reset to my mail connected to the account ([Snip-Email-Peter]) ses that there is no account connected to this mail, I have been paying for premium for a long time and I want my account back.

 

I sent two tickets to your support with ID 00710906 00714001 3 days later and still no answer.

 

I have bank details, receipts in my mail confirming that this is my account,.

 

Thanks.

2 Replies

Peter__
Community Legend

Hey! 🙂 

 

I have escalated this for the community staff too look into for you. I have also removed your email address, best to keep those details private 😉 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Greg
Roadie

Hey flurrehe, we've found your case and someone will reply very soon. Keep an eye on your inbox!

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