Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't login on iPhone

Can't login on iPhone

I cannot log in on my iPhone. I have tried all of the suggestions in the "help" center but nothing works. I tried logging in with user name as well as email address and keep getting the error message "Login Failed Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" I also changed my password, deleted and reinstalled the app but still can't login. Help please

Reply
1 Reply

Addendum: I can't login in on my laptop either.  I get the same error message.  I'm 100% certain that I am using the correct username / password.  

 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random