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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14828 Views

7 replies

11 likes

Security
  • 14828 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554023 Views

991 replies

116 likes

Account
  • 554023 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131205 Views

74 replies

12 likes

Account
Login
Premium
  • 131205 Views
  • 74 replies
  • 12 likes

Premium Familia

Ao enviar o convite para membros da minha familia, os membros clicam em aceitar convite porem são redirecionados para o site e o mesmo apenas carrega, não prossegue.No momento que o membro tenta inserir o código enviado no e-mail do convite, o spotif...

Newbie

Ao enviar o convite para membros da minha familia, os membros clicam em aceitar convite porem são redirecionados para o site e o mesmo apenas carrega, não prossegue. No momento que o membro tenta in...

138 Views

0 replies

0 likes

Account
Subscription
  • 138 Views
  • 0 replies
  • 0 likes

help

I blocked my psn from accessing my spotify account through my computer due to people using my spotify remotly to solve that problem but there does not seem to be a option to unblock psn so i could use the app on my ps4 again can any one help me thank...

Newbie

I blocked my psn from accessing my spotify account through my computer due to people using my spotify remotly to solve that problem but there does not seem to be a option to unblock psn so i could us...

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

My playlists are gone because I changed my password

I changed the password on my spotify account because I was booted out of it on my work computer and I could not remember my original log in info because I always logged in with facebook. My playlists are gone! I have tried all the steps on the commun...

Newbie

I changed the password on my spotify account because I was booted out of it on my work computer and I could not remember my original log in info because I always logged in with facebook.  My pla...

163 Views

0 replies

0 likes

Account
  • 163 Views
  • 0 replies
  • 0 likes

Edit Play History?

There was some recent unauthorized access to my account, and my play history has become polluted with music I don't listen to. I would like to be able to edit my play history somewhere so that my Daily Mixes aren't designed for someone else's taste. ...

Visitor

There was some recent unauthorized access to my account, and my play history has become polluted with music I don't listen to. I would like to be able to edit my play history somewhere so that m...

493 Views

0 replies

8 likes

Account
  • 493 Views
  • 0 replies
  • 8 likes

My account's Playlist, Song list, ect have all changed to what seems to be someone else's.

I've been using spotify for about 6 months now. I don't share it with anyone. This is the first time I've seen something like this. I logged into spotify on my phone this morning, clicked on "songs" only to discover that my usual Cream, Led Zeppelin,...

Newbie

I've been using spotify for about 6 months now. I don't share it with anyone. This is the first time I've seen something like this.   I logged into spotify on my phone this morning, clicked on...

user-removed

Not applicable

357 Views

2 replies

0 likes

Account
Premium
Security
  • 357 Views
  • 2 replies
  • 0 likes

fwefwerfwer

werferrfwerfe

Regular

werferrfwerfe

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

Re: Error code 408, but I am in the same country and same pc as always...

Hi Maxim, I am experiencing the same issue (I am in Canada, downloaded the app to my personal phone, then downloaded the app to my work computer, and I work for a US based company) . I tried the username and password and it didn't work.Martinelsliger

Newbie

Hi Maxim, I am experiencing the same issue (I am in Canada, downloaded the app to my personal phone, then downloaded the app to my work computer, and I work for a US based company) . I trie...

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

Playlists deleted and email wrong

Think my accounts possibly been hacked, help please 

Newbie

Think my accounts possibly been hacked, help please 

user-removed

Not applicable

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Wrong email and no password

Hello, it's been a long time since I've used Spotify, and when I logged in automatically through Facebook I noticed that my email address is wrong and I would like to change it. Of course I don't remember the password for the account, so I hoped that...

Visitor

Hello, it's been a long time since I've used Spotify, and when I logged in automatically through Facebook I noticed that my email address is wrong and I would like to change it. Of course I don't rem...

194 Views

0 replies

0 likes

Account
Login
  • 194 Views
  • 0 replies
  • 0 likes

issue with zip code

Hi,I have a Family account, I am one of the 6. I didn't received the mail in which I should have confirmed our zip code. Now I am out of the family account because of this. I tried to insert zip code on my spotify account page but it doesn't allowed ...

Newbie

Hi, I have a Family account, I am one of the 6. I didn't received the mail in which I should have confirmed our zip code. Now I am out of the family account because of this. I tried to insert z...

331 Views

0 replies

0 likes

Account
  • 331 Views
  • 0 replies
  • 0 likes

Charged twice but still not getting Premium.

My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine since charge can just be applied for future monthly s...

Casual Listener

My daughter signed up for a student premium account and used my Spotify account and my online payment card. SMS from my card provider confirmed charge went through, twice.This would have been fine si...

262 Views

0 replies

0 likes

Subscription
  • 262 Views
  • 0 replies
  • 0 likes

My account is not connected to facebook but the name is gibberish

My account name is gibberish, and no .... I don't do facebook Account name: 1t67vrhcpipe0ia8pkh2xeyqgWhy is this? and how do I fix it? Sometimes it will show the propername in the upper left hand corner other times gibberish ....

Newbie

My account name is gibberish, and no .... I don't do facebook    Account name:  1t67vrhcpipe0ia8pkh2xeyqg Why is this? and how do I fix it? Sometimes it will show the propername i...

207 Views

0 replies

0 likes

  • 207 Views
  • 0 replies
  • 0 likes

I cannot change my E-mail

I have changed the email account in my Facebook and Spotify would not change my email accordingly. what else could i do? it is really irritating

Newbie

I have changed the email account in my Facebook and Spotify would not change my email accordingly. what else could i do? it is really irritating 

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Solved!! E-mail and password dont match ?

I bought a new phone and today I tried to reach my premium spotify account. First I thought that I forgot my password, then I asked for a reset my password. I have this account more than a year and Spotify couldnt match my email and account name. I c...

Regular

I bought a new phone and today I tried to reach my premium spotify account. First I thought that I forgot my password, then I asked for a reset my password. I have this account more than a year and S...

tugrulguner

Regular

2254 Views

5 replies

0 likes

Account
Login
  • 2254 Views
  • 5 replies
  • 0 likes

Solved!! Registered email don't exist, recover password

Hey guys! Need some help with my email address linked to my spotify account and the password. The email associated to my spotify account does not exist, and I want to change this email address to the one I use. The problem is that I need my password ...

Newbie

Hey guys! Need some help with my email address linked to my spotify account and the password.   The email associated to my spotify account does not exist, and I want to change this email addre...

user-removed

Not applicable

550 Views

1 replies

0 likes

Account
Security
  • 550 Views
  • 1 replies
  • 0 likes

My favourite music got replaced!

Recently Discover Weekly made a list comprised of only latino music (something that I never listens to).And now I found that all my saved music was replaced with latino music! And a playlist with the same music was added. Maybe my account has been ha...

Newbie

Recently Discover Weekly made a list comprised of only latino music (something that I never listens to). And now I found that all my saved music was replaced with latino music! And a playlist with t...

188 Views

0 replies

0 likes

  • 188 Views
  • 0 replies
  • 0 likes

How can Change User Name

How can Change User Name

Regular

How can Change User Name

user-removed

Not applicable

203 Views

1 replies

0 likes

Account
  • 203 Views
  • 1 replies
  • 0 likes

Only 2 offline Devices

I am using Spotify on 4 Devices. Two of my Computers, my Handy and on my Ipod. But I only download Music on three devices. The Problem is, that I get a message every two weeks. It tells me that I am using the Download function on more than 3 Devices ...

Newbie

I am using Spotify on 4 Devices. Two of my Computers, my Handy and on my Ipod. But I only download Music on three devices. The Problem is, that I get a message every two weeks. It tells me that I am ...

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Hi Spotify Member

Hi all how can i post in this forum

Regular

Hi all how can i post in this forum

maurice_ichi

Roadie

224 Views

1 replies

0 likes

Account
  • 224 Views
  • 1 replies
  • 0 likes

Account is getting repeatedly broken into

Hi, Someone keeps logging into my account and changing my password! I've reset it about 5 times in the past week already. I changed the email address that my account was associated to, as I had suspicions that my emails were compromised, but that did...

Newbie

Hi,   Someone keeps logging into my account and changing my password! I've reset it about 5 times in the past week already. I changed the email address that my account was associated to, as I ...

Sebasty

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes