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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14912 Views

7 replies

11 likes

Security
  • 14912 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554860 Views

991 replies

116 likes

Account
  • 554860 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131275 Views

74 replies

12 likes

Account
Login
Premium
  • 131275 Views
  • 74 replies
  • 12 likes

cannot update my card information

Hi,What could be the problem, when I can't update my credit card information? I checked from my bank and my card is not the problem.Thanks!

Newbie

Hi, What could be the problem, when I can't update my credit card information? I checked from my bank and my card is not the problem. Thanks!

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Change username

Spotify issues you with an incomprehensible username that is impossible to remember and to allow people to search for you. Is there any option to change your username, if so can we expect to have that option or atleast choose from a few generic usern...

Newbie

Spotify issues you with an incomprehensible username that is impossible to remember and to allow people to search for you. Is there any option to change your username, if so can we expect to have tha...

user-removed

Not applicable

306 Views

3 replies

0 likes

  • 306 Views
  • 3 replies
  • 0 likes

Can't Log In on Phone

I can login on the desktop site, but I can't log in on my phone. I've tried both my email and my username and neither work. I am sure I have the correct password information because it works on the desktop site. Please help!

Newbie

I can login on the desktop site, but I can't log in on my phone. I've tried both my email and my username and neither work. I am sure I have the correct password information because it works on the d...

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

Cannot login

Hi there, I have Spotify installed on my mobile (Samsung A5 (2017)). It worked yesterday and today Spotify told me that I was not connected to the internet, which was false. It now asks me to log in, although I never logged out but it is not working....

Casual Listener

Hi there,   I have Spotify installed on my mobile (Samsung A5 (2017)). It worked yesterday and today Spotify told me that I was not connected to the internet, which was false. It now asks me t...

marinepom

Casual Listener

284 Views

2 replies

0 likes

  • 284 Views
  • 2 replies
  • 0 likes

Trying to figure out potential multiple accounts

Hello, I had some trouble with the Spotify app and thought there might be a security issue so I logged out and changed my Facebook password since the two accounts are linked. When I logged back into Spotify I had lost all my playlists, premium subscr...

Visitor

Hello, I had some trouble with the Spotify app and thought there might be a security issue so I logged out and changed my Facebook password since the two accounts are linked. When I logged back into ...

fischfun

Gig Goer

221 Views

1 replies

0 likes

Login
  • 221 Views
  • 1 replies
  • 0 likes

Two accounts but I only want one and it is not letting me log in to the one I want

I am getting SO frustrated!! I made a Spotify account a couple years ago using one of my emails. When I created it, I decided I wanted one as a "student" so I created a new account with my student email and then paid for premium. Now, Spotify is logg...

Newbie

I am getting SO frustrated!! I made a Spotify account a couple years ago using one of my emails. When I created it, I decided I wanted one as a "student" so I created a new account with my stude...

148 Views

0 replies

0 likes

Account
  • 148 Views
  • 0 replies
  • 0 likes

Forgot my password and email

Hello, I know my username but I do not rememeber the email or my password I had used. I'm upset with myself because I have so many songs downloaded on this account and I do not know any solutions to my forgettfulness problem. Please help if possible....

Newbie

Hello, I know my username but I do not rememeber the email or my password I had used. I'm upset with myself because I have so many songs downloaded on this account and I do not know any solutions to ...

user-removed

Not applicable

221 Views

1 replies

0 likes

Account
Login
  • 221 Views
  • 1 replies
  • 0 likes

Keep Getting "Log in failed"

I keep getting that message I rested my password and still getting the same message, but I'm trying to log in thru the app on iPhone. I was able to log on thru the computer. Please help

Newbie

I keep getting that message I rested my password and still getting the same message, but I'm trying to log in thru the app on iPhone. I was able to log on thru the computer. Please help 

209 Views

0 replies

0 likes

  • 209 Views
  • 0 replies
  • 0 likes

How do I keep Spotify from Displaying Facebook Name instead of Username?

My spotify account does not display the username I selected. Instead it shows my facebook name, even though I have disconnected the account from facebook. My spotify account is for a record label and I do not want it associated with my personal faceb...

Casual Listener

My spotify account does not display the username I selected. Instead it shows my facebook name, even though I have disconnected the account from facebook. My spotify account is for a record labe...

hodovňa

Newbie

318 Views

3 replies

0 likes

Account
Other
  • 318 Views
  • 3 replies
  • 0 likes

Incorrect Email in Set Up

When setting up Spotify I must have made an error in input of my email as I have not yet received the email that I am supposed to click on in order to complete set up.

Newbie

When setting up Spotify I must have made an error in input of my email as I have not yet received the email that I am supposed to click on in order to complete set up.

user-removed

Not applicable

222 Views

1 replies

0 likes

Account
  • 222 Views
  • 1 replies
  • 0 likes

Problema conta familiar

Estou tendo problema para entrar na conta sportify da minha familia. Dá um erro de que não sou do mesmo país do titular da conta. Mas os endereços de todas as contas estão iguais.

Newbie

Estou tendo problema para entrar na conta sportify da minha familia. Dá um erro de que não sou do mesmo país do titular da conta. Mas os endereços de todas as contas estão iguais. 

user-removed

Not applicable

572 Views

3 replies

1 likes

Account
Premium
Subscription
  • 572 Views
  • 3 replies
  • 1 likes

Perte de mon mot de passe et mon adresse mail

Bonjour j ai perdu mon compte Premium, en remettant mon tel en mode usine , je me suis inscrit sur spotify avec une adresse bidon voilà ma question est spotify peut il me retrouver avec mon numéro compte bancaire du o prélèvements de 9.99 par moi je ...

Casual Listener

Bonjour j ai perdu mon compte Premium, en remettant mon tel en mode usine , je me suis inscrit sur spotify avec une adresse bidon voilà ma question est spotify peut il me retrouver avec mon numéro co...

osornios

Spotify Star

5250 Views

3 replies

0 likes

Login
Premium
Subscription
  • 5250 Views
  • 3 replies
  • 0 likes

Unable to log in with facebook account

I am unable to log in with my facebook account on my computer and I have tried my unique log in info as well. It keep coming up as Error 3.

Newbie

I am unable to log in with my facebook account on my computer and I have tried my unique log in info as well. It keep coming up as Error 3.

140 Views

0 replies

0 likes

  • 140 Views
  • 0 replies
  • 0 likes

Account Hacked

Already started some days ago: sometimes when i play spotify on mobile , it changes completly different music from another country, it seems someone is changing in the same time and we fight who's playing (!!?). Today my playlists ARE GONE ! I can se...

Newbie

Already started some days ago: sometimes when i play spotify on mobile , it changes completly different music from another country, it seems someone is changing in the same time and we fight who's pl...

130 Views

0 replies

0 likes

  • 130 Views
  • 0 replies
  • 0 likes

Facebook got hacked, how do I cancel my subscription and start new account

My Facebook was recently hacked to the point of no recovery. How do I cancel my previous subscription without those login credentials? Would like to just start fresh.

Newbie

My Facebook was recently hacked to the point of no recovery. How do I cancel my previous subscription without those login credentials? Would like to just start fresh.

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Fake Account

ke Hello my name Yosua Lalel.I got a bad issues because the other poeple creating an account and uploading my song on behalf of me but actually I do not have a spotify account and decided to make it on my behalf but can not because there is already a...

Newbie

ke  Hello my name Yosua Lalel. I got a bad issues because the other poeple creating an account and uploading my song on behalf of me but actually I do not have a spotify account and decided to...

1230 Views

0 replies

0 likes

  • 1230 Views
  • 0 replies
  • 0 likes

Error 408

why it show error 408, what does it mean ?

Casual Listener

why it show error 408, what does it mean ?

240 Views

0 replies

0 likes

Account
  • 240 Views
  • 0 replies
  • 0 likes