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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14845 Views

7 replies

11 likes

Security
  • 14845 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554295 Views

991 replies

116 likes

Account
  • 554295 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131221 Views

74 replies

12 likes

Account
Login
Premium
  • 131221 Views
  • 74 replies
  • 12 likes

Redeem family token won't work

When trying to redeem a family token for this account (the one I'm typing from) I just get a spinning wheel of death and the token will not be redeemed. Any issues in spotify? or am I just stupid?

Newbie

When trying to redeem a family token for this account (the one I'm typing from) I just get a spinning wheel of death and the token will not be redeemed. Any issues in spotify? or am I just stupid?

redszen

Newbie

1184 Views

6 replies

1 likes

  • 1184 Views
  • 6 replies
  • 1 likes

Superuser Contribution Unlinking my Rogers account

I want to downgrade my rogers account but I will loose my Spotify acocunt. How do I unlink it and start paying spearetly for Spotify? I have two accounts and would like to actually move to a family account.

Casual Listener

I want to downgrade my rogers account but I will loose my Spotify acocunt. How do I unlink it and start paying spearetly for Spotify? I have two accounts and would like to actually move to a family a...

braisbrais

Newbie

1281 Views

5 replies

0 likes

  • 1281 Views
  • 5 replies
  • 0 likes

Premium family

I sent an invite to my son's email address and he gets an error message because his email address was already linked to Spotify free he wants to delete the free account and use the family one that I subscribed to

Newbie

I sent an invite to my son's email address and he gets an error message because his email address was already linked to Spotify free he wants to delete the free account and use the family one that I ...

158 Views

0 replies

0 likes

  • 158 Views
  • 0 replies
  • 0 likes

Cuenta desactivada

Hola. Tengo un problema con mi cuenta, no puedo accesar a ella, cuando trato de acceder desde el movil solo me dice usuario/contraseña incorrectos, intenté d abrirlo desde la web pero me dice lo mismo. Traté de cambiar la contraseña pero me dice que ...

Newbie

Hola.   Tengo un problema con mi cuenta, no puedo accesar a ella, cuando trato de acceder desde el movil solo me dice usuario/contraseña incorrectos, intenté d abrirlo desde la web pero me dic...

338 Views

0 replies

0 likes

Account
  • 338 Views
  • 0 replies
  • 0 likes

Superuser Contribution questions

I am a newbie, not yet joined. Can I do the following if I join Spotify:-create a folder of songs from spotify on my laptop?-I want to be able to play this same folder of music in my car ...how? I dont yet know but prob via CD-transfer & play this sa...

Newbie

I am a newbie, not yet joined. Can I do the following if I join Spotify: -create a folder of songs from spotify on my laptop? -I want to be able to play this same folder of music in my car ...how? ...

208 Views

0 replies

0 likes

  • 208 Views
  • 0 replies
  • 0 likes

Wont log in to facebook account from client on Mac

HELP. I just reloaded my O/S on my IMac. I downloaded spotify, and now it won't let me log in. It goes through the facebook site and facebook logs in fine, but keep getting the "temporary login issues" message.

Newbie

HELP.  I just reloaded my O/S on my IMac.  I downloaded spotify, and now it won't let me log in.  It goes through the facebook site and facebook logs in fine, but keep getting the "tem...

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Email Change

The email I registered my account with no longer exists. However, I can't change the email attached to my account without entering the password - which is also no good. I have attempted to login multiple times, but it will not let me.I have not gotte...

Casual Listener

The email I registered my account with no longer exists.  However, I can't change the email attached to my account without entering the password - which is also no good.  I have attempted t...

186 Views

0 replies

0 likes

  • 186 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't log in to account

I paid $0.99 for the free 2 months of premium spotify. I received the email with the password for my initial log in. I put in my info along with the password. It never went through because my phone lost wi-if connection. I restarted the phone and whe...

Newbie

I paid $0.99 for the free 2 months of premium spotify. I received the email with the password for my initial log in. I put in my info along with the password. It never went through because my phone l...

Chronz

Casual Listener

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes

I have just recently upgraded to Spotify family but it's log me into my free subscription account

I just was excepted into the Spotify cat Spotify family and I excepted the invitation I did everything wing to do my Facebook and when I signed in at signing into my old presubscription Spotify account and I don't know what to do

Visitor

 I just was excepted into the Spotify cat Spotify family and I excepted the invitation I did everything wing to do my Facebook and when I signed in at signing into my old presubscription Spotify...

feelikeastrangr

Community Legend

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Trouble getting members on family plan

Recently missed a Family Plan charge, knocking my 4 other family members off the plan, no issue. When they click on the link "ACCEPT INVINTATION" it sends them to a spotify webpage with an infinite green loading image. We have tested on different wif...

Newbie

Recently missed a Family Plan charge, knocking my 4 other family members off the plan, no issue. When they click on the link "ACCEPT INVINTATION" it sends them to a spotify webpage with an infinite g...

153 Views

0 replies

0 likes

  • 153 Views
  • 0 replies
  • 0 likes

Cancel a cancellation

Hi My Mum somehow managed to log in to spotify and speak to someone on live chat and subsequently requested her account be closed. However, she wasnt actually wanting to do this, she just wanted to delete the program from her laptop. I cant now log i...

Newbie

Hi   My Mum somehow managed to log in to spotify and speak to someone on live chat and subsequently requested her account be closed. However, she wasnt actually wanting to do this, she just wa...

151 Views

0 replies

0 likes

  • 151 Views
  • 0 replies
  • 0 likes

No llega el correo de invitación

Estoy intentando invitar a una cuenta a mi premium familiar pero no le llega el correo de invitación, cuanto tiempo tengo que esperar? Es normal?

Newbie

Estoy intentando invitar a una cuenta a mi premium familiar pero no le llega el correo de invitación, cuanto tiempo tengo que esperar? Es normal?

171 Views

0 replies

0 likes

  • 171 Views
  • 0 replies
  • 0 likes

Duplicated Account - One User with two profiles

Hi, I think that i have one account with two different profiles. Sometimes I connect and cant see my playlists but I have 22 followers. Sometimes i connect and all my playslists are there and I have 5 followers. In one I'm participating on a familiar...

Newbie

Hi,   I think that i have one account with two different profiles. Sometimes I connect and cant see my playlists but I have 22 followers. Sometimes i connect and all my playslists are there an...

211 Views

0 replies

0 likes

Account
Login
Subscription
  • 211 Views
  • 0 replies
  • 0 likes

SPOTIFY ACCOUNT HACKED!

I have had more than one "other iPhone" logged into my account. I have changed my passwords for my facebook and spotify and still people are hacking my account. I have read a ton of helpdesk threads on the Spotify website and no one seems to have a f...

Casual Listener

I have had more than one "other iPhone" logged into my account. I have changed my passwords for my facebook and spotify and still people are hacking my account. I have read a ton of helpdesk threads ...

186 Views

0 replies

0 likes

Account
Security
  • 186 Views
  • 0 replies
  • 0 likes

Familien Mitglieder können nicht bestätigt werden

Hallo,ich kann keine Familienmitglieder über Facebook-Anmeldung mehr hinzuzufügen, bzw. diese bestätigen. Jedes mal wenn ich ein Familienmitglied hinzufügen möchte, bekomme ich die Fehlermeldung "Hoppla! Da ist wohl etwas schiefgegangen." Ich hab sch...

Newbie

Hallo, ich kann keine Familienmitglieder über Facebook-Anmeldung mehr hinzuzufügen, bzw. diese bestätigen. Jedes mal wenn ich ein Familienmitglied hinzufügen möchte, bekomme ich die Fehlermeldung "H...

157 Views

0 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 157 Views
  • 0 replies
  • 0 likes

Código de pagamento

Então. Eu fiz o pagamento do boleto via App do bradesco o valor já foi debitado da minha conta e eu tenho o comprovante da compra e o código que vem não está funcionando, queria saber o que que eu faço ?

Newbie

Então.  Eu fiz o pagamento do boleto via App do bradesco o valor já foi debitado da minha conta e eu tenho o comprovante da compra e o código que vem não está funcionando, queria saber o que qu...

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Account has been hacked, and email is changed so cannot use the web form

Hi Spotify Help, My account has just been hacked by algeroi59200@gmail.com. He put in his email, so i cannot make use of the normal web form becaus that will send an email to his address and not mine. Please help me in securing my account again. Rega...

Newbie

Hi Spotify Help,   My account has just been hacked by algeroi59200@gmail.com. He put in his email, so i cannot make use of the normal web form becaus that will send an email to his addres...

163 Views

0 replies

0 likes

  • 163 Views
  • 0 replies
  • 0 likes

Cannot log into

Hi guys, I have a problem with log into any kind of app, no matter is mobile or computer app. I also cannot connect my account with Facebook. There is an alert that is temporary unavaible. I have a premium account and I cannot use this app... there i...

Newbie

Hi guys, I have a problem with log into any kind of app, no matter is mobile or computer app. I also cannot connect my account with Facebook. There is an alert that is temporary unavaible. I have a p...

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes