Can’t sign up

[Habicht007]

I have just upgraded from Premium to Family Premium. I want to sign up my kids, but the sign-up bar just keeps spinning and I can’t finish the process. I tried it on the iphone, an ipad and a windows computer. Same thing every time.Any ideas? thanks for all your support.

[Luke · Accepted solution]

Hey @Habicht007,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608

[Habicht007]

Thanks all! It took a while but now I am all set. I think the incognito tab  may have done the trick.

[Luke]

No problem!

I'm always

https://open.spotify.com/track/5Em4p6DHTRFjfBp66mGzJh