Cancel premium

[Jasongibbons200]

I signed up to Spotify premium with vodafone a few years ago. I then switched to another network. In December I signed up for the free trial with my account and it still says that my account is linked to Vodafone. Any help?

[Specialworld]

Hey @Jasongibbons200,

Welcome in the community! 🙂 I think the topic Need help with your Vodafone Spotify plan? in the Spotify Q&A might answer your question:

Vodafone

Spotify and Vodafone have joined forces! With selected plans, Vodafone customers can enjoy all the benefits of Spotify Premium.Click here to get started!

Note: If you already have Spotify Premium, make sure you cancel your subscription. Once your account reverts to Spotify Free, you'll be able to activate the plan.

Need help with your Vodafone Spotify plan?

Please contact Vodafone if you need help with the following:

Note: Spotify is not be able to assist you with these because Vodafone manages your subscription and payments.

• Manage your plan
• Cancel your subscription
• Request a refund
• If you've activated your subscription on the wrong account

Please login to your Spotify account page if you want to:

• Edit your profile
• Change your password
• Manage offline devices
• Recover deleted playlists

I found also a topic in the Vodafone forum, which might help you too: https://forum.vodafone.co.uk/t5/Pay-monthly-products-services/Cannot-unlink-Spotify-Premium/td-p/254...

It seems like, that they best way is to contact the Vodafone support in your country with an email or a call. They will help you to unlink the account :).

I hope I was able to help you 🙂

Specialworld