Cancel subscription

[Vjv101579]

Im needing to cancel my daughters subscription. She passed away last month and I don't know her account info. My credit card is still getting charged for her subscription. This is an extremely difficult time for me and trying to get this done it is so exhausting. Please help.

[KatesHere]

Hey there @Vjv101579, welcome to the community!

I'm sorry for your loss. You should get in touch with a member of the Spotify staff directly so that they can take a look backstage for you. You can reach them on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within a day or two.

Hope this helps!

K