Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
89428 Views
9 replies
2 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
761284 Views
18 replies
29 likes
Hi guys, I logged into my account and still cannot find cancel subscription under "subscription", help!
Hi guys, I logged into my account and still cannot find cancel subscription under "subscription", help!
Roadie
274 Views
1 replies
0 likes
I signed up for premium, but within about a month or two I cancelled. For some reason I am still paying for it.I signed up through the website, and paid for it through my bank account. I haven't linked my account to Facebook or any other account.Some...
I signed up for premium, but within about a month or two I cancelled. For some reason I am still paying for it. I signed up through the website, and paid for it through my bank account. I haven't ...
Community Legend
351 Views
3 replies
0 likes
Hi, I have a Rogers share everything plan and have a free premium spotify accountWhen my work told me I could get a corporate discount I called Rogers and got my discount applied to my bill. By doing that my account number changed. When I tried to ma...
Hi, I have a Rogers share everything plan and have a free premium spotify account When my work told me I could get a corporate discount I called Rogers and got my discount applied to my bill....
Spotify Star
311 Views
1 replies
0 likes
Looking through solutions for my problem, it seems like I am not the only one caught into paying for another premium month after having canceled my subscription, I logged in 02/07/17 to cancel my subscription, and got charged 9.99 $ on 02/10/17. I wo...
Looking through solutions for my problem, it seems like I am not the only one caught into paying for another premium month after having canceled my subscription, I logged in 02/07/17 to cancel my sub...
Casual Listener
307 Views
2 replies
0 likes
Hi,I have have the family account. I sent invitations to my family members, and when they try to "log-in" by inputting the required info and press the "submit" button, they are returned back to the original page asking for the invitation code. What i...
Hi, I have have the family account. I sent invitations to my family members, and when they try to "log-in" by inputting the required info and press the "submit" button, they are returned bac...
Spotify Star
1734 Views
3 replies
0 likes
An unknown device appears as connected, and every time I change it, in a few seconds it is changed again to the unknow ... I tried to disconnect from everywhere but the website button doesn't seem to work. Any ideas?
An unknown device appears as connected, and every time I change it, in a few seconds it is changed again to the unknow ... I tried to disconnect from everywhere but the website button doesn't seem to...
Spotify Star
458 Views
3 replies
0 likes
I am logged in with the same username and password on my iPhone and laptop however my laptop wants me to upgrade to premium and my iPhone is set to premium. I cant get both devices set to premium. This is driving me crazy. I can see and control both ...
I am logged in with the same username and password on my iPhone and laptop however my laptop wants me to upgrade to premium and my iPhone is set to premium. I cant get both devices set to premi...
Gig Goer
311 Views
1 replies
0 likes
I got asked to upgrade to a monthly price of $13.99 and I would have HBO to go along with my subscription and I hit "not now" thinking I would be able to go back to view it later, but now it is gone and there is nothing on here or online about it wha...
I got asked to upgrade to a monthly price of $13.99 and I would have HBO to go along with my subscription and I hit "not now" thinking I would be able to go back to view it later, but now it is gone ...
Newbie
4551 Views
6 replies
0 likes
my spotify stopped working i reinstalled it on my phone and now its saying I dont have spotify premium Help
my spotify stopped working i reinstalled it on my phone and now its saying I dont have spotify premium Help
Spotify Star
264 Views
1 replies
0 likes
I came to interchange on Italy on August 2016, with the premium account. My brother, from brazil took care of the premium account for our family. On January 2017 the premium stopped because he lost his credit card and had to change it on the premium ...
I came to interchange on Italy on August 2016, with the premium account. My brother, from brazil took care of the premium account for our family. On January 2017 the premium stopped because he lost h...
Casual Listener
437 Views
2 replies
0 likes
On the 24/5 2016 i paid for full year family primium 1188 DKK.Two days ago (8/2 2017) I was charged 149 DKK for family primium monthly subscription.This is at least 3 months early.1. why am i being charged now?2. why do I not get the option to save 6...
On the 24/5 2016 i paid for full year family primium 1188 DKK. Two days ago (8/2 2017) I was charged 149 DKK for family primium monthly subscription. This is at least 3 months early. 1. why am i b...
Spotify Star
540 Views
3 replies
0 likes
HI someone has been using my account from somewhere else in the world , i often have to fight play location with them for ages Ive tried changing password and also the log out of other devices as well as removing devices, setting device passwords and...
HI someone has been using my account from somewhere else in the world , i often have to fight play location with them for ages Ive tried changing password and also the log out of other devices...
Roadie
259 Views
1 replies
1 likes
Do I have to unsubscribe first on premium on my premium to get the family one? I don't want to get double charged.
Do I have to unsubscribe first on premium on my premium to get the family one? I don't want to get double charged.
Spotify Star
235 Views
1 replies
0 likes
I signed in on Spotify on someone else's phone and now they keep using it and stuffing it up for me. I've tried doing the log out from all devices but it comes up with an error saying "this form has expired, reload the page and try again" I do this a...
I signed in on Spotify on someone else's phone and now they keep using it and stuffing it up for me. I've tried doing the log out from all devices but it comes up with an error saying "this form has ...
Spotify Star
232 Views
1 replies
0 likes
I have a Individual Premium Account. At present on 30 days introductory offer. Curently I am being frustrated by what appears to be the illogicality of the login process. All I am trying to do is login from my iPhone, my iPad, my iMac amd my MacBook ...
I have a Individual Premium Account. At present on 30 days introductory offer. Curently I am being frustrated by what appears to be the illogicality of the login process. ...
Casual Listener
527 Views
3 replies
0 likes
Got new phone try to login and say need to connect to Facebook can not get it to connect
Got new phone try to login and say need to connect to Facebook can not get it to connect
Community Legend
353 Views
1 replies
0 likes
onde consigo falar com para resolver esse problema que vcoes estão causando???????não existe nenhuma outra forma de contato com o Spotify?????
onde consigo falar com para resolver esse problema que vcoes estão causando ??????? não existe nenhuma outra forma de contato com o Spotify?????
Spotify Star
570 Views
1 replies
0 likes
Bonjour, Je bénéficie du bonus spotify premium avec bouygues telecom. Cependant lorsque je me connecte mon compte est un compte normal et on me propose de m'abonner au premium alors que c'est compris dans mon forfait !!! Help
Bonjour, Je bénéficie du bonus spotify premium avec bouygues telecom. Cependant lorsque je me connecte mon compte est un compte normal et on me propose de m'abonner au premium alors que c'es...
Casual Listener
1277 Views
4 replies
0 likes
I recently got a new credit card and would like to update my account so I can continue my Premium Subscription. I had the Student Subscription until this May 2016 when I graduated and Spotify automatically changed my subscription to the regular Premi...
I recently got a new credit card and would like to update my account so I can continue my Premium Subscription. I had the Student Subscription until this May 2016 when I graduated and Spotify automat...
Not applicable
716 Views
6 replies
1 likes
HelloI was charged the $9.99 rate, even though I was on the student plan for months at a time. I only noticed it changed this last month while checking my credit card account. I just signed up for the student plan again, and I was wondering if there ...
Hello I was charged the $9.99 rate, even though I was on the student plan for months at a time. I only noticed it changed this last month while checking my credit card account. I just signed up for ...
Spotify Star
362 Views
3 replies
0 likes
