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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422557 Views
  • 965 replies
  • 108 likes
  • Account
  • 422557 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187179 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187179 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

bogus account

My 10 year old daughter set up an account with a non-existent email, but spotify has my bank information. This account needs to be closed before I am charged again, and I have no way of getting in touch with a person to get this cancelled. VERY FRUST...

  • Newbie
  • My 10 year old daughter set up an account with a non-existent email, but spotify has my bank information.  This account needs to be closed before I am charged again, and I have no way of getting...
  • Maxim
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

How do i cancel my subscription if i cant log into my account?

I forgot my email and password and am logged onto my phone. i can only see my username. so how can i cancel my subscription?

  • Newbie
  • I forgot my email and password and am logged onto my phone. i can only see my username. so how can i cancel my subscription?
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 351 Views
  • 1 replies
  • 0 likes

Deleted email and forgotten password on Spotify account.

Here's what we got from you: I have 2 accounts for my Spotify. Accidentally of course but one of the accounts I can no longer access because my email is no longer active for that account. The email associated with that account was tyler_hettinger@yah...

  • Newbie
  • Here's what we got from you: I have 2 accounts for my Spotify. Accidentally of course but one of the accounts I can no longer access because my email is no longer active for that account. The email a...
  • Maxim
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 443 Views
  • 1 replies
  • 0 likes

Solved!! gift cards used in other countries - EUR - US

Can gift cards bought in Eur be used in the US - Is there an exchange rate conversion or is it just equal 1,3, 6 months etc? Thanks, F

  • Casual Listener
  • Can gift cards bought in Eur be used in the US - Is there an exchange rate conversion or is it just equal 1,3, 6 months etc?   Thanks,   F
  • ajn48
  • Newbie
  • 14618 Views
  • 13 replies
  • 0 likes
  • 14618 Views
  • 13 replies
  • 0 likes

No premium after paynent

Pay for 6 month still no premium acces....

  • Casual Listener
  • Pay for 6 month still no premium acces....
  • Maxim
  • Spotify Star
  • 449 Views
  • 5 replies
  • 0 likes
  • 449 Views
  • 5 replies
  • 0 likes

Can't find profiles searching on iPhone

Help. We've just got family membership. I'm searching for profiles I know exist, on my iPhone Spotify App and it's not coming up. Searching with username. Help....

  • Casual Listener
  • Help. We've just got family membership. I'm searching for profiles I know exist, on my iPhone Spotify App and it's not coming up. Searching with username. Help....
  • Boungie007
  • Casual Listener
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Separate Artist with Same Name

Please separate these two artists with the same name: KonquestThe incorrect items have been pointed out in red below: Thanks!

wrong_artist2.png wrong_artist.png
  • Newbie
  • Please separate these two artists with the same name: Konquest The incorrect items have been pointed out in red below:     Thanks!
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
  • 356 Views
  • 1 replies
  • 0 likes

Spotify premium

I cant listen to Spotify as a platinum member even though I paied for it. What to to??

  • Newbie
  • I cant listen to Spotify as a platinum member even though I paied for it. What to to??
  • Beepbid
  • Casual Listener
  • 291 Views
  • 2 replies
  • 0 likes
  • 291 Views
  • 2 replies
  • 0 likes

getting advertising on paid subscription on Amazon Fire tablet

I received an Amazon Fire tablet as a gift. I have a paid Spotify subscription (early US adopter fee). I do not get ads on my desktop or laptop but I am getting ads on my tablet. How do I fix this? I do not want to hear upgrade to Spotify premium or ...

  • Gig Goer
  • I received an Amazon Fire tablet  as a gift. I have a paid Spotify subscription (early US adopter fee). I do not get ads on my desktop or laptop but I am getting ads on my tablet. How do I ...
  • Jacob
  • Community Legend
  • 700 Views
  • 4 replies
  • 0 likes
  • 700 Views
  • 4 replies
  • 0 likes

I lost my gift card that I bought online. Can I get the code back?

I recently bought a $25 Spotify gift card from Amazon.com. Unfortunately I lost it and I can't find it anywhere. Is there anyway I can get the code back or somehow redeem it? Thank you

  • Newbie
  • I recently bought a $25 Spotify gift card from Amazon.com. Unfortunately I lost it and I can't find it anywhere. Is there anyway I can get the code back or somehow redeem it? Thank you 🙂
  • MattSuda
  • Spotify Star
  • 947 Views
  • 1 replies
  • 0 likes
  • 947 Views
  • 1 replies
  • 0 likes

Cancel subscription

Im needing to cancel my daughters subscription. She passed away last month and I don't know her account info. My credit card is still getting charged for her subscription. This is an extremely difficult time for me and trying to get this done it is s...

  • Newbie
  • Im needing to cancel my daughters subscription. She passed away last month and I don't know her account info. My credit card is still getting charged for her subscription. This is an extremely diffic...
  • KatesHere
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Unable to get student subscription

I have provided my information from school and it was denied, then i provided a picture of my school ID and a picture of my class schedule and it still wouldn't go through.

  • Newbie
  • I have provided my information from school and it was denied, then i provided a picture of my school ID and a picture of my class schedule and it still wouldn't go through.
  • Thelastlizard5
  • Newbie
  • 1068 Views
  • 2 replies
  • 0 likes
  • 1068 Views
  • 2 replies
  • 0 likes

Superuser Contribution Using spotify in different countries

Hey all, Here it's my question: I am Portuguese, living in Germany. I created my spotify in Germany and I wanted to get the Premium. I tried to do it with my PayPal (portuguese account) and it doesn't work because I should have the same country relat...

  • Newbie
  • Hey all,   Here it's my question: I am Portuguese, living in Germany. I created my spotify in Germany and I wanted to get the Premium. I tried to do it with my PayPal (portuguese account) and ...
  • JulianA_Bogota
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Plan familiar

Por alguna razón salí del plan familiar y no puedo volver a integrarme. Me dice que el titular y yo no compartimos la misma dirección física.Colocamos la misma dirección por lo que no puede ser ese el problema.Además hice todo lo que se me pidió en l...

  • Newbie
  • Por alguna razón salí del plan familiar y no puedo volver a integrarme. Me dice que el titular y yo no compartimos la misma dirección física. Colocamos la misma dirección por lo que no puede ser ese...
  • Bittencourt
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant log in with my facebook account

Hello i have some problemI just bought a new phone- if you wanna know what brand is, its XiaomiMy older brand phone is Xiaomi too, but I bought another type I always log in with my facebook account, but my new phone cant log in with it It says :'You ...

  • Casual Listener
  • Hello i have some problem I just bought a new phone- if you wanna know what brand is, its Xiaomi My older brand phone is Xiaomi too, but I bought another type I always log in with my facebook accou...
  • JulianA_Bogota
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 226 Views
  • 1 replies
  • 0 likes

ILLEGAL BILLING PRACTICE

Currently Spotify is engaged in the same ILLEGAL practice of putting an account on hold when funds are not available on the billing date. Hulu and Netflix both try this to so watch them and report it EVERY TIME. The illicit action by Spotify occurs w...

  • Music Fan
  • Currently Spotify is engaged in the same ILLEGAL practice of putting an account on hold when funds are not available on the billing date.  Hulu and Netflix both try this to so watch them and rep...
  • _chilldog
  • Newbie
  • 653 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 653 Views
  • 2 replies
  • 0 likes

Superuser Contribution Canceled subscription

I was just wondering when yoy guys will activate my account again you guys can activate my a count again it's been 24h that you've canceled it without telling me plz get to me as soon as possible

  • Regular
  • I was just wondering when yoy guys will activate my account again you guys can activate my a count again it's been 24h that you've canceled it without telling me plz get to me as soon as possible
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 205 Views
  • 1 replies
  • 0 likes

Student Discount

So I applied for the student discount 3 times & it charged me those 3 times!!!! It said nothing about charging, it only said my student information wasn't verified. So why did I get charged $15 for **bleep**ing nothing ???? I've been trying to contac...

  • Newbie
  • So I applied for the student discount 3 times & it charged me those 3 times!!!! It said nothing about charging, it only said my student information wasn't verified. So why did I get charged $15 f...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

I got charged for premium and iam still on free

On 5th of January I bought my premium membership after 5 days spotify delete all of my songs and play list and says that I am free member what the **bleep** happen I have my credit card number and date purchasedPlz help I love spotify and I also dont...

  • Casual Listener
  • On 5th of January I bought my premium membership after 5 days spotify delete all of my songs and play list and says that I am free member what the **bleep** happen I have my credit card number and da...
  • Maxim
  • Spotify Star
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes