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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • NathanGuy
  • Regular
  • 234290 Views
  • 376 replies
  • 22 likes
  • Account
    Free
  • 234290 Views
  • 376 replies
  • 22 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12573 Views
  • 6 replies
  • 11 likes
  • Security
  • 12573 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 526909 Views
  • 988 replies
  • 113 likes
  • Account
  • 526909 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127655 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127655 Views
  • 74 replies
  • 12 likes

Unlinking spotify and facebook

How do I unaffiliate Spotify with Facebook? I do not want to use Facebook to sign in anymore, bc when I deactivate my fb I am logged out of Spotify and forced to reopen my fb account.

  • Newbie
  • How do I unaffiliate Spotify with Facebook? I do not want to use Facebook to sign in anymore, bc when I deactivate my fb I am logged out of Spotify and forced to reopen my fb account.
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Student discount verification not working

Hi, I tried to ugprade my account to an student account (german). I entered my Student Email, but didn't receive an email, so I sent a mail to the verification address, but it still won't work. Please fix that! Thank you Bernd

  • Regular
  • Hi,   I tried to ugprade my account to an student account (german). I entered my Student Email, but didn't receive an email, so I sent a mail to the verification address, but it still won't ...
  • Bm7521408
  • Newbie
  • 428 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 428 Views
  • 4 replies
  • 0 likes

Gift card

If i redeem my gift card it says oops try again later can someone help me ?

  • Casual Listener
  • If i redeem my gift card it says oops try again later can someone help me ?
  • Hubo
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Android
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merged accounts and now charged twice a month?

I merged my facebook and normal Spotify account and am now getting charged twice a month for premium. I only noticed when looking at my statement but this has happened for months. Can I get a refund on these extra purchases? I have since cancelled pr...

  • Newbie
  • I merged my facebook and normal Spotify account and am now getting charged twice a month for premium. I only noticed when looking at my statement but this has happened for months. Can I get a refund ...
  • user-removed
  • Not applicable
  • 187 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free premium for Starbucks stopped working

I just got reverted back to a free account, and it won't let me re enter my partner numbers to get premium back. Any advice?

  • Newbie
  • I just got reverted back to a free account, and it won't let me re enter my partner numbers to get premium back. Any advice?
  • user-removed
  • Not applicable
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant renitialise my password

HelpIt say expired session after 30 sec pn my password

  • Newbie
  • Help It say expired session after 30 sec pn my password
  • user-removed
  • Not applicable
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal & Paysafecard not working for me.

Last night, I tried getting the spotify premium through Paypal and as soon as I click paypal as payment method, I have to log in on my Paypal account and I get the following error:Sorry, we can’t complete your purchase at this timePlease return to th...

  • Newbie
  • Last night, I tried getting the spotify premium through Paypal and as soon as I click paypal as payment method, I have to log in on my Paypal account and I get the following error: Sorry, we can...
  • user-removed
  • Not applicable
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

No puedo acceder al perfil de mi grupo de música

Hola,Quiero cambiar las fotos de mi perfil del grupo de música LOS MISTERIOS. He entrado en https://artists.spotify.com/faninsights/requestaccess y he rellenado correctamente todos los datos pero no me llga ningún email de confirmación Adjunto un pan...

  • Casual Listener
  • Hola, Quiero cambiar las fotos de mi perfil del grupo de música LOS MISTERIOS.  He entrado en https://artists.spotify.com/faninsights/requestaccess y he rellenado correctamente todos los d...
  • delirando
  • Casual Listener
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Spotify Family using Paypal

Hi..Haw can I use Paypal to subscribe Spotify Family?I live in Indonesia.

  • Casual Listener
  • Hi.. Haw can I use Paypal to subscribe Spotify Family? I live in Indonesia.
  • adrianus
  • Casual Listener
  • 995 Views
  • 2 replies
  • 0 likes
  • 995 Views
  • 2 replies
  • 0 likes

Solved!! Unable to pay Premium

Once entered my card info it says the month is incorrect when it's not.

  • Casual Listener
  • Once entered my card info it says the month is incorrect when it's not.
  • Dedpull
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • Premium
  • 252 Views
  • 2 replies
  • 0 likes

Globe payment

Hi i am paying the subcription for premium using Globe telecom I forgot to top up my phone and failed the payment when trying to update the payment it wont show options for globe telecom as a payment option

  • Casual Listener
  • Hi i am paying the subcription for premium using Globe telecom I forgot to top up my phone and failed the payment when trying to update the payment it wont show options for globe telecom as a payment...
  • popoykills
  • Casual Listener
  • 487 Views
  • 6 replies
  • 0 likes
  • Premium
  • 487 Views
  • 6 replies
  • 0 likes

Payment

I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for

  • Casual Listener
  • I payd the $9.99and just recently found that i have not beeg given what i payed for i would either like to be refunded or be given the three months i payed for
  • Maxim
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • 248 Views
  • 3 replies
  • 0 likes

Subscribed but cant get premium

I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I get premium or try premium ?

  • Casual Listener
  • I have an account and I wanted to get premium but when I click to "get premium" or "try premium" the loading icon seems to me and I cant do anything while its turning. What should I do ? How can I ge...
  • Maxim
  • Spotify Star
  • 463 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 463 Views
  • 7 replies
  • 0 likes

Account compromised?

My account was recently compromised and support helped me and worked out a password reset. The unknown user is still using my account however. I reset my password a second time with still no luck. Could my devices be wiped? They are on an Iphone.

  • Newbie
  • My account was recently compromised and support helped me and worked out a password reset. The unknown user is still using my account however. I reset my password a second time with still no luck. Co...
  • Stateofgrace
  • Music Fan
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Cant log into acc, cant reset pw

Hey, this is my last hopeSo as of today, I cannot log into my spotify acc and when i try to reset the password it tells me that the email address is not linked to and active spotify account or something like this, so im sitting here, paying premium f...

  • Casual Listener
  • Hey, this is my last hope So as of today, I cannot log into my spotify acc and when i try to reset the password it tells me that the email address is not linked to and active spotify account or some...
  • Stateofgrace
  • Music Fan
  • 354 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 354 Views
  • 3 replies
  • 0 likes

Solved!! NO PAY MOBILE OPTION

I want to go premium using my mobile service provider for payment, there is NO PAY MOBILE OPTION on the list. Also, i cant edit my mobile service provider in my account, the is only the "PLEASE SELECT OPTION"

  • Casual Listener
  • I want to go premium using my mobile service provider for payment, there is NO PAY MOBILE OPTION on the list. Also, i cant edit my mobile service provider in my account, the is only the "PLEASE SELEC...
  • alyssa_uy
  • Newbie
  • 3801 Views
  • 4 replies
  • 0 likes
  • 3801 Views
  • 4 replies
  • 0 likes

Solved!! Charged twice.

I suscribed to premium last month and started my free trial, but this month I got charged twice for my first month and I don´t get it.

  • Casual Listener
  • I suscribed to premium last month and started my free trial, but this month I got charged twice for my first month and I don´t get it.
  • Bequ_
  • Casual Listener
  • 532 Views
  • 4 replies
  • 0 likes
  • 532 Views
  • 4 replies
  • 0 likes

Solved!! Not receiving device password email

Hi - I just upgraded to Spotify Premium, and I want to setup my iPhone and Sonos device to use it. I saw that I needed to create a password, and to click on a set-device-password link to get started, which was supposed to send me an email to my regis...

  • Casual Listener
  • Hi - I just upgraded to Spotify Premium, and I want to setup my iPhone and Sonos device to use it.  I saw that I needed to create a password, and to click on a set-device-password link to get st...
  • richie967
  • Casual Listener
  • 9052 Views
  • 79 replies
  • 0 likes
  • Premium
    Security
  • 9052 Views
  • 79 replies
  • 0 likes

Family Premium - still can't play music at the same time

Hello we've upgraded to Family Premium. We have invited all family members, but still we can't play music at the same time. What have we not done wright?

  • Casual Listener
  • Hello 🙂 we've upgraded to Family Premium. We have invited all family members, but still we can't play music at the same time. What have we not done wright?
  • Stateofgrace
  • Music Fan
  • 685 Views
  • 5 replies
  • 0 likes
  • Account
  • 685 Views
  • 5 replies
  • 0 likes