Canceling account

[VirginniamVirgi]

I want to cancel my account and have contacted spotify via email to cancel but i am still being charged. Can anyone help with this?

[LordRollin]

Hi @VirginniamVirgi. If you'd like to cancel your subscription then all you need to do is visit your subscriptions page here. Upon completing the cancellation process you should receive an email confirming a successful cancellation. Please let me know if you have any other questions or anything else I can help you with. Cheers!

[VirginniamVirgi]

That would be good if a cancelation option came up. I go into subscriptions and it teels me i can upgrade to premium but no option to cancel. If this is the case and i don't have premium then why am i being charged every month?

[LordRollin]

It sounds like you may have a second account. If you can think of possible login credentials for the account I would try and locate them as this will speed things up later on. Once you've found them, or if you cannot, I would then contact support so that they can ensure that the second account doesn't cause any future issues. Support can be reached one of three ways: through the online contact form; on twitter by reaching out to @SpotifyCares; or by sending a message to the Spotify Cares Facebook page. Please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets support is currently handling.

In regards to the contact form, upon filling it out you should receive a confirmation email, usually a generic message containing the information you provided and instructions to visit these forums. If after 24 hours you do not hear back from a support team member, please reply directly back to the confirmation email, even if it originates from a no-reply address. If you do not receive this confirmation email, please check your spam folder. If it is not present there, please attempt using one of the other contact methods, or, if you are unable to use the alternatives, please let me know.