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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14879 Views

7 replies

11 likes

Security
  • 14879 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554524 Views

991 replies

116 likes

Account
  • 554524 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131250 Views

74 replies

12 likes

Account
Login
Premium
  • 131250 Views
  • 74 replies
  • 12 likes

Solved!! Cannot log in to my account - account already created with this email address

I recently changed phones and I'm not able to log in to my account from the new phone. Whenever i try loggin in, I get an error message saying that an account with this email address already exists. What should I do? Help!

Casual Listener

I recently changed phones and I'm not able to log in to my account from the new phone. Whenever i try loggin in, I get an error message saying that an account with this email address already exists. ...

TeresaMaria

Casual Listener

548 Views

2 replies

0 likes

Login
  • 548 Views
  • 2 replies
  • 0 likes

I am not getting the deal like promised!

There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken advantage of. I know I'm not the only one. Please help me Sp...

Newbie

There has recently been a '3month for 11.99' deal added to Spotify. I paid for this and it is only giving me the standard, '1 month for 11.99', and I am feeling extremely confused and taken adva...

OviiiOne

Community Legend

724 Views

2 replies

0 likes

Music
problem
  • 724 Views
  • 2 replies
  • 0 likes

Customer service

Hi i sent a contact form 24hrs ago and it was rather urgent. However, i've yet to get an email back, other than an automated message, can someone please tell me how to get in contact with spotify and insure a reply.

Newbie

Hi i sent a contact form 24hrs ago and it was rather urgent. However, i've yet to get an email back, other than an automated message, can someone please tell me how to get in contact with spotify and...

Maxim

Spotify Star

375 Views

2 replies

0 likes

Unlimited
  • 375 Views
  • 2 replies
  • 0 likes

Fake offer

I received in my spotify desktop an offer to buy premium account for 3 months only paying 1 month, but when i bought the premium account, spotify only gave me one month...I live in Chile.Spotify sucks

Casual Listener

I received in my spotify desktop an offer to buy premium account for 3 months only paying 1 month, but when i bought the premium account, spotify only gave me one month...I live in Chile. Spotif...

USER72

Newbie

537 Views

5 replies

0 likes

Subscription
  • 537 Views
  • 5 replies
  • 0 likes

Don't get Discover Weekly

i've been subscribed to Spotify premium for more than 2 months but i still don't see my Discover Weekly playlist.

Casual Listener

i've been subscribed to Spotify premium for more than 2 months but i still don't see my Discover Weekly playlist.

Astame

Community Legend

296 Views

3 replies

0 likes

Account
  • 296 Views
  • 3 replies
  • 0 likes

Solved!! Upgraded to Premium, but still playind ads inbetween songs

hey,so i upgraded my spotify from free to premium but they they are still showing and playing advertisements inbetween songs. that is quite annoying, how can i change that?

Newbie

hey, so i upgraded my spotify from free to premium but they they are still showing and playing advertisements inbetween songs. that is quite annoying, how can i change that?

nightingalebar

Newbie

8592 Views

71 replies

0 likes

  • 8592 Views
  • 71 replies
  • 0 likes

Solved!! How many devices can i use under one premium account?

I want to sign up for a premium account. can my partner and i use it at the same time? or is it for one person only. basically can two people use a premium account or must we have one account each? thank you for your help i appreciate your feedback a...

Newbie

I want to sign up for a premium account.  can my partner and i use it at the same time? or is it for one person only. basically can two people use a premium account or must we have one account e...

Astame

Community Legend

54091 Views

1 replies

1 likes

Account
Premium
  • 54091 Views
  • 1 replies
  • 1 likes

Solved!! Wrong plan

Hello, For some reason my Premium was cancelled, probably because I was broke or something.However, I saw your summer deal; 3 months for 99 SEK and I payed for it,.But something must been wrong; it seems like I purchased 1 month of family premium for...

Newbie

Hello,   For some reason my Premium was cancelled, probably because I was broke or something. However, I saw your summer deal; 3 months for 99 SEK and I payed for it,. But something must bee...

Astame

Community Legend

734 Views

1 replies

0 likes

Account
Premium
Subscription
  • 734 Views
  • 1 replies
  • 0 likes

Solved!! Use facebook login, but my facebook account was canceled and I can not enter the spotify

I sign in spotify with facebook user but my facebook account was canceled (as well as the email account used in Facebook).So, I can not access spotify.Besides, I am premium I am paying and unable to use.I would like to call it off, to create another ...

Casual Listener

I sign in spotify with facebook user but my facebook account was canceled (as well as the email account used in Facebook). So, I can not access spotify. Besides, I am premium I am paying and unable...

Astame

Community Legend

390 Views

3 replies

0 likes

Account
Premium
Subscription
  • 390 Views
  • 3 replies
  • 0 likes

Solved!! login with facebook

Hallo, I have spotify premium and use facebook to login. I didn't change anything to my facebook account but i can't login anymore. I also can't login on the website of spotify. Need help Guusfct

Regular

Hallo,   I have spotify premium and use facebook to login. I didn't change anything to my facebook account but i can't login anymore.  I also can't login on the website of spotify. ...

guusfct

Regular

863 Views

8 replies

0 likes

Login
  • 863 Views
  • 8 replies
  • 0 likes

Spotify Premium 0.99$ for 3 months

Hi! I used a 7-day free trial earlier. If I buy Premium, will it cost 0.99$ or 9.99$?

Newbie

Hi! I used a 7-day free trial earlier. If I buy Premium, will it cost 0.99$ or 9.99$?

Maxim

Spotify Star

1866 Views

1 replies

0 likes

Free
Premium
  • 1866 Views
  • 1 replies
  • 0 likes

Solved!! Paid for premium but didnt get any

Hi I lost my visa card and forgot to change to my new number here så my spotify went back to free. Did resubscribe today and i always get the premium directly but i haven't got any yet. Whats wrong ? I have been charged and got a receipt and the site...

Casual Listener

Hi   I lost my visa card and forgot to change to my new number here så my spotify went back to free. Did resubscribe today and i always get the premium directly but i haven't got any yet. Wh...

Jackliveshere82

Newbie

676 Views

3 replies

0 likes

  • 676 Views
  • 3 replies
  • 0 likes

Are shared accounts private for Family subscription

Hi, I have a Premium account with many shared friends. If I change it to a Family account will my shared friends and messages be private or can the whole family see them?

Newbie

Hi, I have a Premium account with many shared friends. If I change it to a Family account will my shared friends and messages be private or can the whole family see them?

octodur

Roadie

745 Views

1 replies

0 likes

Account
  • 745 Views
  • 1 replies
  • 0 likes

Solved!! I paid for premium but haven't got it yet?

Hi my name is JasmineSpotify email address jasmine.art.therapy I upgraded to premium a couple of days through a link sent to my email. The money had come out of my bank acct but I never got a receipt and my Spotify still says free subscription. I too...

Casual Listener

Hi my name is Jasmine Spotify email address jasmine.art.therapy I upgraded to premium a couple of days through a link sent to my email. The money had come out of my bank acct but I never got a recei...

octodur

Roadie

496 Views

4 replies

0 likes

Account
Premium
Subscription
  • 496 Views
  • 4 replies
  • 0 likes

Solved!! Spotify with no Facebook, please help

I really want to close my Facebook account but i can't log into Spotify, We all have been therem right?So apparently there are 2 emails associated with Spotify my ISP and my Yahoo! accounts. My ISP is gone, i no longer have it but for registration pu...

Newbie

I really want to close my Facebook account but i can't log into Spotify, We all have been therem right? So apparently there are 2 emails associated with Spotify my ISP and my Yahoo! accounts. My ISP...

anjieeeeeeeeee

Roadie

397 Views

2 replies

0 likes

Account
  • 397 Views
  • 2 replies
  • 0 likes

Premium test for 3 months $9.00

Hello i got an e-mail to try spotify premium for $9.00 mxn i got charged twice and my account is free still, how can i contact spotify to check this problem?. Thanks!

Casual Listener

Hello   i got an e-mail to try spotify premium for $9.00 mxn i got charged twice and my account is free still, how can i contact spotify to check this problem?.   Thanks!

kailner

Casual Listener

412 Views

2 replies

0 likes

Account
  • 412 Views
  • 2 replies
  • 0 likes

I Log in then it signs me out saying password is wrong

Using the spotify app on desktop, while using the program when I log in it allows me on the app for a few seconds then logs me out saying incorrect password, not sure which email i used for setting up my account so i cant change the password. any hel...

Newbie

Using the spotify app on desktop, while using the program when I log in it allows me on the app for a few seconds then logs me out saying incorrect password, not sure which email i used for sett...

Hurlamania

Roadie

1092 Views

1 replies

0 likes

Account
Login
  • 1092 Views
  • 1 replies
  • 0 likes

Hack/Pirate !!

Bonjour a tout les francophone.Je rencontre depuis plusieurs mois un problème sur spotify un autre utilisateur que moi su nom de "Spotiamb 2.0.1" ce connect via mon compte. Il peut changer les musiques alors que je les écoutes ou tout simplement me d...

Newbie

Bonjour a tout les francophone. Je rencontre depuis plusieurs mois un problème sur spotify un autre utilisateur que moi su nom de "Spotiamb 2.0.1" ce connect via mon compte. Il peut changer les mu...

624 Views

0 replies

0 likes

Other
  • 624 Views
  • 0 replies
  • 0 likes

Purchased premium but still free

I bought an iTunes giftcard to renew my Spotify premium subscription. I renewed my subscription and was billed for it by Apple. When I log into Spotify, I'm still on the free subscription. Please help!!!!

Newbie

I bought an iTunes giftcard to renew my Spotify premium subscription. I renewed my subscription and was billed for it by Apple. When I log into Spotify, I'm still on the free subscription. Please hel...

225 Views

0 replies

0 likes

Subscription
  • 225 Views
  • 0 replies
  • 0 likes

Paypal no me deja quitar tarjeta

Hola tengo un problema desde que page spotify por paypal y es que paypal me dice que tengo que esperar a que se tramiten los pagos y ya esta pagado.

Newbie

Hola tengo un problema desde que page spotify por paypal y es que paypal me dice que tengo que esperar a que se tramiten los pagos y ya esta pagado.

375 Views

0 replies

0 likes

Subscription
  • 375 Views
  • 0 replies
  • 0 likes