Can't update payment method.

My credit card exxpired and I need to update my payment method. Unfortunately the page where I change my payment method doesn't load. There is a spinning thing in the middle of the page where I assume the external credit payment method should load. B...

• JasonTassell
• Casual Listener
• My credit card exxpired and I need to update my payment method. Unfortunately the page where I change my payment method doesn't load. There is a spinning thing in the middle of the page where I assum...
• 2016-06-07 11:29:58 AM
• 2016-06-08 11:08:04 AM
• JasonTassell
• Casual Listener
• 397 Views
• 5 replies
• 0 likes
• Account
  Premium

Globe Telecom Prepaid

I was trying to get premium for my Spotify. I have done selecting globe on payment options and inputting my globe number correctly and clicked continue.My page would then be directed to the pin. But upon waiting for hours and trying again then waitin...

• Pogaeus
• Casual Listener
• I was trying to get premium for my Spotify. I have done selecting globe on payment options and inputting my globe number correctly and clicked continue. My page would then be directed to the pin. ...
• 2016-06-08 10:59:15 AM
• 344 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Cobro incorrecto

Buenas, Me han cobrado 9.99 cuando me deberían de haber cobrado 0.99 por los tres meses, oferta que existe actualmente. En la suscripcion si que pone que la tengo hasta septiembre. Saludos,Jorge.

• xxfantomxx92
• Newbie
• Buenas,   Me han cobrado 9.99 cuando me deberían de haber cobrado 0.99 por los tres meses, oferta que existe actualmente.   En la suscripcion si que pone que la tengo hasta septiembre. ...
• 2016-06-08 10:43:08 AM
• 151 Views
• 0 replies
• 0 likes
• Account
  Subscription

Say RM 2 but pay RM 14.90

Spotify say that pay RM 2 for 3 month.When I want to pay there's no option for RM 2.I think that when I pay RM 14.90 Spotify will deduct my credit for RM 2 but they deduct RM14.90.When I see my subcription it inly last for 1 month.Can someone help pl...

• syazwanmurad97
• Newbie
• Spotify say that pay RM 2 for 3 month.When I want to pay there's no option for RM 2.I think that when I pay RM 14.90 Spotify will deduct my credit for RM 2 but they deduct RM14.90.When I see my subcr...
• 2016-04-16 12:37:59 PM
• 2016-06-08 10:20:22 AM
• Ka_rin98
• Newbie
• 732 Views
• 2 replies
• 0 likes
• Premium
  Subscription

Moving country location

Hi. We have been trying to sort out country location issue for a while. We have followed all suggestions you have mentioned on website, but none work. We have even deleted accounts and started up new ones to solve the problem, but it still registers ...

• Chicky
• Newbie
• Hi.   We have been trying to sort out country location issue for a while.   We have followed all suggestions you have mentioned on website,  but none work.   We have even de...
• 2016-06-08 10:10:44 AM
• 174 Views
• 0 replies
• 0 likes
• Account

[All Platforms][Subscription] payment done, premium paused

I de-activated the auto payment for spotify.Then i paid for another month via Apple Store.I see the right payment and dates of activity (6 Jul 2016) but i can't use spotify in every platform.I have a red message saying "Premium in pause".But payment ...

• paololosco
• Newbie
• I de-activated the auto payment for spotify. Then i paid for another month via Apple Store. I see the right payment and dates of activity (6 Jul 2016) but i can't use spotify in every platform. I ...
• 2016-06-08 9:26:28 AM
• 215 Views
• 0 replies
• 0 likes
• All Platforms
  Subscription

Can't Invite familiy member due to country problems

Hello, I just bought a family plan and I wanted to invite a family member, I sent the invitation but my family can't activate the code because it says that we are from different countries even though that is not true, I checked my profile and our cou...

• grimeleison
• Casual Listener
• Hello, I just bought a family plan and I wanted to invite a family member, I sent the invitation but my family can't activate the code because it says that we are from different countries even though...
• 2015-12-31 8:57:32 PM
• 2016-06-08 7:21:55 AM
• chabells
• Newbie
• 324 Views
• 2 replies
• 0 likes
• Other
  Premium

I think my account has been deleted...

I am using a temporary account to post this. Today at some point all of my devices logged out of spotify and I can no longer log into Spotify on any device. I paid for a 1 year premium subscription and am about 3 months into it.My username and passwo...

• mossalot
• Newbie
• I am using a temporary account to post this.   Today at some point all of my devices logged out of spotify and I can no longer log into Spotify on any device. I paid for a 1 year premium subsc...
• 2016-06-08 3:44:36 AM
• 2016-06-08 7:21:08 AM
• KatesHere
• Community Legend
• 201 Views
• 1 replies
• 0 likes
• Premium

Cannot get the 3 months speciel offer?

Hello, when im logged in with my already premium account, i cannot see the 3 months premium offer.But when i log out i can see it, i then tried to go to the site even tho im logged in, and it just gives me the message: "Unfortunately you are ineligib...

• magn1591
• Casual Listener
• Hello, when im logged in with my already premium account, i cannot see the 3 months premium offer. But when i log out i can see it, i then tried to go to the site even tho im logged in, and it just ...
• 2016-06-07 11:48:33 PM
• 2016-06-08 7:17:14 AM
• KatesHere
• Community Legend
• 306 Views
• 3 replies
• 0 likes
• Account
  Other
  Premium

I cant activate my premium account

Hi i cant activate my premium account. I just got the line from the previous week and still cant activate the account. Im connecting using facebook. Please assisg me

• Wakalers
• Newbie
• Hi i cant activate my premium account. I just got the line from the previous week and still cant activate the account. Im connecting using facebook. Please assisg me
• 2016-06-08 6:41:58 AM
• 173 Views
• 0 replies
• 0 likes
• Premium

Payment receipts but premium not working

Hi, I have paid for premium and have a receipt for 03/06/16 and yet it says I have not payed and would i like to downgrade! I dont want to downgrade, just to get what I have been paying for. Please help if you can, I cannot find anyone to call or ema...

• ruairi_jr
• Newbie
• Hi,   I have paid for premium and have a receipt for 03/06/16 and yet it says I have not payed and would i like to downgrade!   I dont want to downgrade, just to get what I have been pa...
• 2016-06-08 4:36:00 AM
• 221 Views
• 0 replies
• 0 likes
• Account
  Premium
  Subscription

Spotify Premium Upgrade

I tried to get the 99 cents three month premium trial but it said I was currently in a free seven day trial, but i didnt want to wait any longer so I wanted to go straight into 3 month one, but when i ugraded it said it was going to start charging me...

• luke_galloway7
• Newbie
• I tried to get the 99 cents three month premium trial but it said I was currently in a free seven day trial, but i didnt want to wait any longer so I wanted to go straight into 3 month one, but when ...
• 2016-06-08 3:55:14 AM
• 319 Views
• 0 replies
• 0 likes
• Premium

Cancelled Subscription but still getting chargerd

Hi I cancelled my subscription on the 04/06/2016 but I still got charged on my PayPal account on the 07/06/2016 how do I get my money back? Toby

• Dhuey85
• Newbie
• Hi I cancelled my subscription on the 04/06/2016 but I still got charged on my PayPal account on the 07/06/2016 how do I get my money back?   Toby
• 2016-06-08 3:28:48 AM
• 220 Views
• 0 replies
• 1 likes
• Account

my access is still free!

i need help! I just make the payment, there was a charge on my card over my access is still free!

• gccjunior
• Newbie
• i need help!   I just make the payment, there was a charge on my card over my access is still free!
• 2016-06-08 3:23:42 AM
• 108 Views
• 0 replies
• 0 likes
• Premium

How to delete an account?

I want to delete an account, because it iwas created with my facebook and I forgot and created another one and bought premium on this new one, but I cant link my facebook, only if the old account (wich is free) is deleted.

• HumbertoTello
• Newbie
• I want to delete an account, because it iwas created with my facebook and I forgot and created another one and bought premium on this new one, but I cant link my facebook, only if the old accoun...
• 2016-06-08 3:18:47 AM
• 148 Views
• 0 replies
• 0 likes
• Account
  Free
  Other

Why am I still free?

I've paid for the Spotify 3-months for $.99 and it still shows me as a free user. I've done all the troubleshooting already and it's still not helping. I've checked on all my accounts that I used and there is no premium. I looked at my transactions a...

• shockFlips
• Newbie
• I've paid for the Spotify 3-months for $.99 and it still shows me as a free user. I've done all the troubleshooting already and it's still not helping. I've checked on all my accounts that I used and...
• 2016-06-08 3:09:19 AM
• 124 Views
• 0 replies
• 0 likes
• Account
  Free
  Login
  Premium
  Security
  Subscription

How can i cancel the premium in my account?

• justinnenoel
• Casual Listener
• 2016-06-08 2:59:00 AM
• 2016-06-08 2:59:46 AM
• justinnenoel
• Casual Listener
• 171 Views
• 1 replies
• 0 likes
• Premium

Spotify student but charged $9.99 instead of $4.99

Hello,It charged my account $9.99 and I was wondering why? I don't believe It has been 12 months since my Spotify subscription, so the monthly fee should still be 4.99. Please let me know, thank you.My user name is "pamymorales"

• pamymorales
• Newbie
• Hello, It charged my account $9.99 and I was wondering why? I don't believe It has been 12 months since my Spotify subscription, so the monthly fee should still be 4.99. Please let me know, thank ...
• 2016-06-08 2:50:18 AM
• 135 Views
• 0 replies
• 0 likes
• Subscription