Email

I would like to start a new free account on Spotify with an email that is already in association with an old account. Can I do this? If so how?

• user-removed
• Visitor
• I would like to start a new free account on Spotify with an email that is already in association with an old account. Can I do this? If so how?
• 2016-06-13 4:54:54 PM
• 2016-06-14 1:47:29 AM
• anjieeeeeeeeee
• Roadie
• 142 Views
• 1 replies
• 0 likes
• Free

Student Discount and Changing Payment

I am no longer a student and spotify already switched me to the 9.99 price. I wanted to change my payment method but it keeps sending me to the student verification without letting me change my card info. Any help?

• jdailey6
• Newbie
• I am no longer a student and spotify already switched me to the 9.99 price. I wanted to change my payment method but it keeps sending me to the student verification without letting me change my card ...
• 2016-06-13 12:37:53 AM
• 2016-06-14 1:35:51 AM
• anjieeeeeeeeee
• Roadie
• 212 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Cannot cancel subscription!

I've been trying to cancel my subscription for a few weeks now but cannot find anywhere to do this or even a way to contact someone at Spotify about this issue. When I follow the instructions on the help page: Go to the Subscription page.Under Cancel...

• electricbee
• Newbie
• I've been trying to cancel my subscription for a few weeks now but cannot find anywhere to do this or even a way to contact someone at Spotify about this issue.   When I follow the instructi...
• 2014-12-20 4:23:15 PM
• 2016-06-14 1:32:25 AM
• ameliamoon4769
• Newbie
• 1294 Views
• 20 replies
• 1 likes

I can not enter my account premium spotify

I can not enter my account premium spotify, because 408 error appears. Error 408Also I can not change my password, because "The username or email you provided is not associated with any account Spotify active."password change error

• jaqus
• Newbie
• I can not enter my account premium spotify,  because 408 error appears.      Error 408 Also I can not change my password, because "The username or email you provided is not ...
• 2016-06-13 8:42:54 PM
• 2016-06-14 1:09:35 AM
• osornios
• Spotify Star
• 269 Views
• 1 replies
• 0 likes
• Account
  Login
  Premium

My premium says unsubscribed i did not do it

• kevcross
• Newbie
• 2016-06-13 8:31:24 PM
• 2016-06-14 1:07:46 AM
• osornios
• Spotify Star
• 173 Views
• 2 replies
• 0 likes
• Premium

Paid for premium and still not working

Hello I have subscribed to a premium account and I have still been able to have premium access please help

• Bluemingsweets
• Newbie
• Hello I have subscribed to a premium account and I have still been able to have premium access please help
• 2016-06-13 9:09:40 PM
• 2016-06-13 12:59:19 AM
• osornios
• Spotify Star
• 119 Views
• 1 replies
• 0 likes
• Premium

Subscribed but still on free

I just got a new phone over the weekend and downloaded spotify again. I logged in and it's saying to subscribe to premium. I'm thinking it doesn't recognize my new device, I just don't know how to fix it. I did all the steps... I was charged June 6th...

• user-removed
• Visitor
• I just got a new phone over the weekend and downloaded spotify again. I logged in and it's saying to subscribe to premium. I'm thinking it doesn't recognize my new device, I just don't know how to fi...
• 2016-06-13 9:30:45 PM
• 2016-06-13 12:50:42 AM
• osornios
• Spotify Star
• 125 Views
• 1 replies
• 0 likes
• Subscription

Premium

Just paid for premium for 99pence on what I thought was my daughters account but was in fact my wife's Spotify account. Itwon't let me use the same debit card to re order for daughters Spotify account... Any ideas?

• oliviamartin1
• Newbie
• Just paid for premium for 99pence on what I thought was my daughters account but was in fact my wife's Spotify account. Itwon't let me use the same debit card to re order for daughters Spotify accoun...
• 2016-06-13 9:35:00 PM
• 2016-06-13 12:48:16 AM
• osornios
• Spotify Star
• 127 Views
• 1 replies
• 0 likes
• Premium

premium offers

It doesn't let me get a premium offer like the 3 months for 9.99$ but I never even got the free premium offer. what can i do?

• dani26
• Newbie
• It doesn't let me get a premium offer like the 3 months for 9.99$ but I never even got the free premium offer. what can i do?
• 2016-06-13 9:48:59 PM
• 2016-06-13 12:22:28 AM
• osornios
• Spotify Star
• 182 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Account hacked and email changed

My account is hacked and I received an email saying the email address I used for spotify has been changed. I have attempted to contact spotify via the contact us and email however no reply. Please help!!!..

• byh
• Casual Listener
• My account is hacked and I received an email saying the email address I used for spotify has been changed. I have attempted to contact spotify via the contact us and email however no reply. Please he...
• 2016-06-13 4:53:05 PM
• 2016-06-13 12:14:17 AM
• byh
• Casual Listener
• 292 Views
• 2 replies
• 0 likes
• Account
  Login
  Security

UNNECESSARY CHARGES

We have tried to cancel any subscription we may have since we are being charged 10.59 a month but our account notices no subscriptions ongoing. this service has never been active for us but we have been charged once a month for several months. lookin...

• libelleaestheti
• Newbie
• We have tried to cancel any subscription we may have since we are being charged 10.59 a month but our account notices no subscriptions ongoing. this service has never been active for us but we have b...
• 2016-06-13 10:14:13 PM
• 2016-06-13 12:05:15 AM
• osornios
• Spotify Star
• 320 Views
• 1 replies
• 0 likes
• Account
  Subscription

Support is terrible

I've waited and waited for a response via twitter with nothing, someone has changed my account email and password, yet i can still login via facebook. i cannot reset obviously because the email is not mine. is anyone able to help? or should i just gi...

• thatguybenjamin
• Casual Listener
• I've waited and waited for a response via twitter with nothing,    someone has changed my account email and password, yet i can still login via facebook.    i cannot reset obv...
• 2016-06-13 10:42:57 PM
• 2016-06-13 12:01:53 AM
• osornios
• Spotify Star
• 547 Views
• 6 replies
• 1 likes
• Account
  Security

Can't even put in my credit card information

I try to pay for premium but it wont load on my computer. It wont show the spaces where you are to put in your information.

• jake8796
• Newbie
• I try to pay for premium but it wont load on my computer. It wont show the spaces where you are to put in your information.   
• 2016-06-13 10:42:36 PM
• 2016-06-13 11:48:59 PM
• osornios
• Spotify Star
• 137 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

how to delete unknown account!?

my ex wife has a spotify account from the days we were together. Now, im just paying for it. Dont know her username but my card is charged every month. How to stop it?

• jhansa
• Newbie
• my ex wife has a spotify account from the days we were together. Now, im just paying for it. Dont know her username but my card is charged every month. How to stop it?
• 2016-06-13 11:16:20 PM
• 2016-06-13 11:22:28 PM
• osornios
• Spotify Star
• 295 Views
• 1 replies
• 0 likes
• Account
  Other

Changed Spotify password, still "in use somewhere else"

Hello I've changed my Spotify password, am not logged in on any other devices and it still will say it's being used somewhere else. What is the issue here? It's a really frustrating issue.

• streetlightct
• Newbie
• Hello   I've changed my Spotify password, am not logged in on any other devices and it still will say it's being used somewhere else. What is the issue here? It's a really frustrating issue. ...
• 2016-06-13 10:17:25 PM
• 2016-06-13 10:33:17 PM
• lukebotham1
• Community Legend
• 159 Views
• 1 replies
• 0 likes
• Account
  Login
  Security
  Subscription

photo

Spotify is using my Facebook Profile Photo without my permission. How can I remove my photo from Spotify?

• juuh4ni
• Regular
• Spotify is using my Facebook Profile Photo without my permission. How can I remove my photo from Spotify?
• 2013-02-04 9:31:57 AM
• 2016-06-13 10:28:34 PM
• katinski79
• Newbie
• 483 Views
• 9 replies
• 0 likes

Spotify will not cancel account I am paying for

I would like to cancel the account a family member set up using my credit card but do not have the email account used for that account. I have contacted Spotify to manage this matter and was routed to this place. SUGGESTIONS ON HOW TO GET SPOTIFY TO ...

• LesleyWashingto
• Newbie
• I would like to cancel the account a family member set up using my credit card but do not have the email account used for that account. I have contacted Spotify to manage this matter and was routed t...
• 2016-06-13 9:49:37 PM
• 2016-06-13 10:18:21 PM
• Maxim
• Spotify Star
• 115 Views
• 1 replies
• 0 likes
• Account

I need to pay my Spotify

I have a problem with Spotify Premium because four months ago I was try to pay the service with a credit card but Spotify don't allow the pay!

• Karim2
• Newbie
• I have a problem with Spotify Premium because four months ago I was try to pay the service with a credit card but Spotify don't allow the pay! 😢
• 2016-06-13 8:25:26 PM
• 94 Views
• 0 replies
• 0 likes
• Premium