Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
2933 Views
0 replies
8 likes
Security

2933 Views
0 replies
8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
a week ago
Not applicable
455589 Views
973 replies
109 likes
Account

455589 Views
973 replies
109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1202013 Views
119 replies
116 likes
Account

1202013 Views
119 replies
116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
110268 Views
72 replies
12 likes
Account
Login
Premium

110268 Views
72 replies
12 likes

I want to delete my account

Hello Spotify, Your app is great, but I have no idea why you make so difficult to delete an acount. Negative points for you. Here is my situation: I have two accounts, one using Facebook and the other which I am premium, not connected in my Facebook ...

lebaruch
Newbie
Hello Spotify, Your app is great, but I have no idea why you make so difficult to delete an acount. Negative points for you. Here is my situation: I have two accounts, one using Fac...
2016-06-11 10:00:21 PM
2016-06-12 1:13:08 AM
osornios
Spotify Star
197 Views
1 replies
0 likes
Account

197 Views
1 replies
0 likes

Premium and student discount

Hey all, I just subscriped for primum, i didn't notice that it wasnt the student discount. Anyway i wanted to switch to the student discount one. first should i cancle the old one and start new one? or is there a way i can switch to student discount?...

Bazza11
Newbie
Hey all, I just subscriped for primum, i didn't notice that it wasnt the student discount. Anyway i wanted to switch to the student discount one. first shou...
2016-06-12 1:09:32 AM
117 Views
0 replies
0 likes
Premium
Subscription

117 Views
0 replies
0 likes

Cant go premium?

Hey, I created a new spotify account and want to pay for the 3m/0,99$ via paypal-It gets me to the paypal website, I make my payment, but then sends me to the spotify page with the offer again (no error message or anything) and there was no money wit...

Bizzlesnaff
Casual Listener
Hey, I created a new spotify account and want to pay for the 3m/0,99$ via paypal- It gets me to the paypal website, I make my payment, but then sends me to the spotify page with the offer a...
2016-06-09 2:34:28 PM
2016-06-12 1:00:45 AM
osornios
Spotify Star
510 Views
6 replies
0 likes
Account
Other
Premium
Subscription

510 Views
6 replies
0 likes

switch subscription settings

They are about to cancel my account because I changed credit cards. But when I try to update details it asks for my student verification. I am no longer a student so I want to switch my account to a regular one and continue paying but it doesnt give ...

JandroGreen
Newbie
They are about to cancel my account because I changed credit cards. But when I try to update details it asks for my student verification. I am no longer a student so I want to switch my account to a ...
2016-06-11 12:48:39 AM
110 Views
0 replies
0 likes
Account

110 Views
0 replies
0 likes

Wrong Charges

Today, I would buy 3 months premium from 0.99 Turkish Liras but when I paid bank card Spotify got 9.99 Turkish Liras for 1 months premium ! I want full refund. How can I contact with Spotify ?

user-removed
Visitor
Today, I would buy 3 months premium from 0.99 Turkish Liras but when I paid bank card Spotify got 9.99 Turkish Liras for 1 months premium ! I want full refund. How can I contact with Spotify ?
2016-06-11 3:02:59 PM
2016-06-11 12:29:24 AM
EthanS1
Community Legend
265 Views
3 replies
0 likes
Premium

265 Views
3 replies
0 likes

Security - Monthly Premium

Hi,I received an email stating that my monthly payment was declined. My bank account says otherwise. Just in case I updated my personal information and decided to upgrade to a family account while at it. I would like to confirm that I didn't walk int...

Amartinez0413
Newbie
Hi, I received an email stating that my monthly payment was declined. My bank account says otherwise. Just in case I updated my personal information and decided to upgrade to a family account while ...
2016-06-11 12:26:49 AM
109 Views
0 replies
0 likes
Account
Premium
Security
Subscription

109 Views
0 replies
0 likes

My friends can't find my public playlist, what can I do?

I have a work spotify account (username: tecnobitmusic), I created a public playlist but not even me (on my personal account) or my friends can find the user or the public playlist. The playist name is Pepsi Coolers. I triple checked and the playlist...

jpvasquez
Casual Listener
I have a work spotify account (username: tecnobitmusic), I created a public playlist but not even me (on my personal account) or my friends can find the user or the public playlist. The playist n...
2016-06-11 12:05:34 AM
2016-06-11 12:25:38 AM
jpvasquez
Casual Listener
194 Views
2 replies
0 likes
Account

194 Views
2 replies
0 likes

My music stops playing

While I am listening to a song it randomly stops playing and says "Spotify has been paused because your account is being used somewhere else" but I know that I don't have it playing anywhere else.

kim37
Newbie
While I am listening to a song it randomly stops playing and says "Spotify has been paused because your account is being used somewhere else" but I know that I don't have it playing an...
2016-06-11 12:06:31 AM
2016-06-11 12:17:25 AM
osornios
Spotify Star
212 Views
1 replies
0 likes
Security

212 Views
1 replies
0 likes

ERR_UNKNOWN_URL_SCHEME?

Every time I try to upgrade to your $0.99 summer deal it gives me ERR_UNKNOWN_URL_SCHEME . I've uninstalled the app and even tried on the computer but nothing will go through. I have money on my card and Paypal account but neither will go through. Wh...

Haise_korter
Newbie
Every time I try to upgrade to your $0.99 summer deal it gives me ERR_UNKNOWN_URL_SCHEME . I've uninstalled the app and even tried on the computer but nothing will go through. I have money on my card...
2016-06-11 10:51:37 PM
2016-06-11 11:56:45 PM
EthanS1
Community Legend
2156 Views
1 replies
0 likes
Account
Premium
Subscription

2156 Views
1 replies
0 likes

student discount

HI guys so I needed to update my payment methods because I got a new card and when I went to update payment it was for regular premium, so I switched it to student and when I tried it it was denied because it was already being used, This is the only ...

Ncardocova
Newbie
HI guys so I needed to update my payment methods because I got a new card and when I went to update payment it was for regular premium, so I switched it to student and when I tried it it was denied b...
2016-06-11 5:56:46 PM
2016-06-11 11:34:20 PM
EthanS1
Community Legend
188 Views
1 replies
0 likes
Account
Subscription

188 Views
1 replies
0 likes

Card or Payment Provider having a bad day

I am trying to make a payment and I keep getting this message on any card I use what's going on?

Dmoralesps
Newbie
I am trying to make a payment and I keep getting this message on any card I use what's going on?
2016-06-11 10:03:33 PM
2016-06-11 11:12:47 PM
EthanS1
Community Legend
260 Views
3 replies
0 likes
Premium

260 Views
3 replies
0 likes

Debit card overcharged

My debit card was charged 4 different times 3 for .99 cents and 1 for 4.99 how do I get my money back?

ashdorman1
Newbie
My debit card was charged 4 different times 3 for .99 cents and 1 for 4.99 how do I get my money back?
2016-06-11 9:49:14 PM
2016-06-11 10:10:45 PM
EthanS1
Community Legend
123 Views
1 replies
0 likes
Subscription

123 Views
1 replies
0 likes

Ghost account

Sup guys,I'm having troubles with the closing of my Spotify contract from (telecom) provider KPN. They hookedme up with an premium account which I eventually cancelled because it wasn't able to provide the Premium Family account I wanted to upgrade t...

zofstuiger
Casual Listener
Sup guys, I'm having troubles with the closing of my Spotify contract from (telecom) provider KPN. They hookedme up with an premium account which I eventually cancelled because it wasn't able t...
2016-06-10 12:30:17 PM
2016-06-11 9:58:18 PM
KatesHere
Community Legend
314 Views
3 replies
0 likes
Account
Premium
Subscription

314 Views
3 replies
0 likes

Why can't I get premium

I go to settings, account, subscriptions, and when I tap on subscriptions nothing happens, am I going to the wrong place?, is it broken?, lol I just want premium for $0.99

JarodKuhlman
Newbie
I go to settings, account, subscriptions, and when I tap on subscriptions nothing happens, am I going to the wrong place?, is it broken?, lol I just want premium for $0.99
2016-06-11 7:02:13 PM
2016-06-11 9:38:14 PM
EthanS1
Community Legend
244 Views
1 replies
0 likes
Subscription

244 Views
1 replies
0 likes

Spotify 12 month ECard not received but 120 euros have been debited from the account

Hello all, My friend gifted me a Spotify year long subscription ecard and set the date of delivery as yesterday. Even till end of today i havent recieved any email from Spotify. Is there anything that can be done to fix it or get that email sent agai...

user-removed
Visitor
Hello all, My friend gifted me a Spotify year long subscription ecard and set the date of delivery as yesterday. Even till end of today i havent recieved any email from Spotify. Is there a...
2016-06-11 4:05:13 PM
2016-06-11 9:32:51 PM
EthanS1
Community Legend
153 Views
1 replies
0 likes
Account
Premium
Subscription

153 Views
1 replies
0 likes

account got deleted?

Hello,when i try to login with my premium account, it says 'oops, something went wrong'I got logged out of my account and now i cant log back in on neither my pc and iphone app and also not on the browser app.DId my account get deleted for some reaso...

aioqi
Casual Listener
Hello, when i try to login with my premium account, it says 'oops, something went wrong' I got logged out of my account and now i cant log back in on neither my pc and iphone app and also not on th...
2016-06-10 10:43:33 PM
2016-06-11 9:19:57 PM
osornios
Spotify Star
6275 Views
3 replies
1 likes
Account
Login
Premium
Subscription

6275 Views
3 replies
1 likes

Account stolen

Someone gained access to my account today and edited the email address and password linked to it. I have tried emailing support, but the automated message I receive tells me they will respond to the email address that this person changed my account t...

thisisgeorge
Newbie
Someone gained access to my account today and edited the email address and password linked to it. I have tried emailing support, but the automated message I receive tells me they will respond to the ...
2016-06-10 11:47:27 PM
2016-06-11 9:18:08 PM
osornios
Spotify Star
516 Views
5 replies
1 likes
Security

516 Views
5 replies
1 likes

Solved!! Got chraged for family when i never signed up

I was wondering about why i got charged for spotify family when i never signed up for it, and how i can get a refund?

Kimdenandre
Newbie
I was wondering about why i got charged for spotify family when i never signed up for it, and how i can get a refund?
2016-06-11 9:12:14 PM
2016-06-11 9:17:25 PM
EthanS1
Community Legend
243 Views
1 replies
0 likes
Account
Premium
Subscription

243 Views
1 replies
0 likes

How can I get contect with spotify

Hi, I wanted to delete my account I looked some in community and ı saw the clikc about and select information form but I couldn't find any information form for can be filled after following the steps it showed me the "How can I get contact with Spoti...

user-removed
Visitor
Hi, I wanted to delete my account I looked some in community and ı saw the clikc about and select information form but I couldn't find any information form for can be filled after following the steps...
2016-06-10 12:36:08 AM
2016-06-11 9:04:08 PM
KatesHere
Community Legend
320 Views
3 replies
0 likes
Account

320 Views
3 replies
0 likes

Deleting my free spotify account

How do I delete my free account? Please help me

user-removed
Visitor
How do I delete my free account? Please help me
2016-06-11 7:41:12 PM
2016-06-11 8:11:40 PM
Maxim
Spotify Star
152 Views
1 replies
0 likes
Account

152 Views
1 replies
0 likes

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