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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14937 Views

7 replies

11 likes

Security
  • 14937 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555206 Views

991 replies

116 likes

Account
  • 555206 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131338 Views

74 replies

12 likes

Account
Login
Premium
  • 131338 Views
  • 74 replies
  • 12 likes

Premium Family

Assinei o Spotify Premium Family e não consigo adicionar uma conta a ele. Embora as duas contas estejam no mesmo país, ele acusa que uma das contas não é do mesmo pais que a minha. Como posso arrumar isso?

Newbie

Assinei o Spotify Premium Family e não consigo adicionar uma conta a ele. Embora as duas contas estejam no mesmo país, ele acusa que uma das contas não é do mesmo pais que a minha. Como posso arrumar...

206 Views

0 replies

0 likes

Account
Premium
  • 206 Views
  • 0 replies
  • 0 likes

summer adress

I have a Family premium account. What will happen next summer when I'll travel away to a beach town and my son's stay at home in other city?

Newbie

I have a Family premium account. What will happen next summer when I'll travel away to a beach town and my son's stay at home in other city?

150 Views

0 replies

0 likes

Account
Subscription
  • 150 Views
  • 0 replies
  • 0 likes

Glitch

I started out with Spotify premium then just a couple days ago it told me it was discontinued even though my mom is still paying for it and using it on the same account. Then a couple days after it logged me out and I've been trying to login and it w...

Newbie

I started out with Spotify premium then just a couple days ago it told me it was discontinued even though my mom is still paying for it and using it on the same account. Then a couple days after it l...

Astame

Community Legend

336 Views

3 replies

0 likes

Account
Login
  • 336 Views
  • 3 replies
  • 0 likes

Solved!! Card information not being accepted, renewal

Hello I've been trying to renew my Spotify student subscription for the past two weeks. I've had to update my credit card details due to new card, but the new card information is not being accepted. I've called my bank to make sure the error is not o...

Newbie

Hello   I've been trying to renew my Spotify student subscription for the past two weeks. I've had to update my credit card details due to new card, but the new card information is not being a...

osornios

Spotify Star

366 Views

1 replies

0 likes

Subscription
  • 366 Views
  • 1 replies
  • 0 likes

Solved!! I just want my music

I've been having trouble over the past couple of days with my spotify. I can't log in through my phone, computer, ipad. If I am on my computer I'm not even able to go to the subscription page to unsubscribe. Please help me out !

Newbie

I've been having trouble over the past couple of days with my spotify. I can't log in through my phone, computer, ipad. If I am on my computer I'm not even able to go to the subscription page to unsu...

osornios

Spotify Star

339 Views

2 replies

0 likes

Login
  • 339 Views
  • 2 replies
  • 0 likes

No Premium for 3 months for 0,99€

Hello. Never tried Premium free. Never bought Premium. Never was subbed. Wanted to buy it beause I need to move to another country for a while but for some reason I can't do it. Any help? Thanks.

Regular

Hello. Never tried Premium free. Never bought Premium. Never was subbed. Wanted to buy it beause I need to move to another country for a while but for some reason I can't do it. Any help? Thanks.

osornios

Spotify Star

1643 Views

8 replies

0 likes

Account
Premium
Subscription
  • 1643 Views
  • 8 replies
  • 0 likes

Solved!! After after log in to paypal and pay it return to paypent options

Hey, i woud buy my sister the 3 months Spotify Premium for 0.99€.After paying it, it returns to the payment options page and her Spotify isn´t premium.. Why is my payment not working? I already have Spotify Premium. (Is that maybe the problem?) Thank...

Casual Listener

Hey,   i woud buy my sister the 3 months Spotify Premium for 0.99€. After paying it, it returns to the payment options page and her Spotify isn´t premium..   Why is my payment not...

osornios

Spotify Star

848 Views

8 replies

0 likes

Premium
Subscription
  • 848 Views
  • 8 replies
  • 0 likes

How i delete my account

I want to delete my account

Visitor

I want to delete my account

jonasherdegen

Community Legend

444 Views

1 replies

0 likes

Account
Free
  • 444 Views
  • 1 replies
  • 0 likes

Spotify will not delete my account

Hi there, I have contacted Spotify support 4 times now asking to close my accound.The first time yeilded a response requesting security information. Upon supplying this I have heard nothing back nearly a week later.The other 3 emails I have sent have...

Visitor

Hi there,   I have contacted Spotify support 4 times now asking to close my accound. The first time yeilded a response requesting security information. Upon supplying this I have heard nothin...

jonasherdegen

Community Legend

446 Views

1 replies

0 likes

Account
Security
  • 446 Views
  • 1 replies
  • 0 likes

pago

Tengo un problema con la facturacion y es que me cargaron dos veces el precio, me gustaria que me ayudaran

Newbie

Tengo un problema con la facturacion y es que me cargaron dos veces el precio, me gustaria que me ayudaran

osornios

Spotify Star

312 Views

1 replies

0 likes

Account
  • 312 Views
  • 1 replies
  • 0 likes

please delete

please delete 

Casual Listener

please delete  

jonasherdegen

Community Legend

677 Views

3 replies

0 likes

Premium
  • 677 Views
  • 3 replies
  • 0 likes

Unlinking number to Activate Premium

Everytime I try to Activate Premium, it would always say that there's a different number connected to my Spotify account and that I should make a new one. How to fix this?

Casual Listener

Everytime I try to Activate Premium, it would always say that there's a different number connected to my Spotify account and that I should make a new one. How to fix this?

291 Views

0 replies

0 likes

Account
Login
Premium
Subscription
  • 291 Views
  • 0 replies
  • 0 likes

Cannot log into Spotify account.

When I went to the Spotify app today, I was logged out. Also was logged out on my computer. I tried to log in on my phone but it does not let me. When I go to change the password, it doesn't recognize my username. On my computer, when I try to log in...

Casual Listener

When I went to the Spotify app today, I was logged out. Also was logged out on my computer. I tried to log in on my phone but it does not let me. When I go to change the password, it doesn't recogniz...

osornios

Spotify Star

431 Views

5 replies

0 likes

Login
  • 431 Views
  • 5 replies
  • 0 likes

Paid for premium, still on free

All of my information is correct. I paid for premium 3 days ago, my bank released the funds and I am still on free. I have uninstalled the app and reinstalled, logged in and out several times, and it still isn't allowing me to use premium services. I...

Casual Listener

All of my information is correct. I paid for premium 3 days ago, my bank released the funds and I am still on free. I have uninstalled the app and reinstalled, logged in and out several times, and it...

osornios

Spotify Star

488 Views

7 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 488 Views
  • 7 replies
  • 0 likes

Cannot change country

ı have signed up for family premium but i am currently situated in Netherelands while the rest of my family is in Singapore and I am unable to change the location of my spotify from Netherlands to SingaporePlease help!

Casual Listener

ı have signed up for family premium but i am currently situated in Netherelands while the rest of my family is in Singapore and I am unable to change the location of my spotify from Netherlands ...

jonasherdegen

Community Legend

216 Views

1 replies

0 likes

Premium
  • 216 Views
  • 1 replies
  • 0 likes

Change linked number to Spotify account

How do I change the number linked to my Spotify account for I can't seem to activate the Premium that I paid for. My mobile carrier is Globe. I tried asking Globe for help but was told to get better assistance from your end.

Casual Listener

How do I change the number linked to my Spotify account for I can't seem to activate the Premium that I paid for. My mobile carrier is Globe. I tried asking Globe for help but was told to get better ...

674 Views

0 replies

0 likes

Account
Premium
  • 674 Views
  • 0 replies
  • 0 likes

Premium not working

I've paid for premium and it's not working I've tried loggin out and in and still nothing

Newbie

I've paid for premium and it's not working I've tried loggin out and in and still nothing

osornios

Spotify Star

407 Views

3 replies

0 likes

Account
  • 407 Views
  • 3 replies
  • 0 likes

Solved!! Family subsciption

Hi,I have a family plan (premium for family). I am trying to invite my wife (she has a basic account through facebook). when i enter her mail address, it say "oops something went wrong...".I have invited her before, but she doesn't appear on my list ...

Casual Listener

Hi, I have a family plan (premium for family). I am trying to invite my wife (she has a basic account through facebook). when i enter her mail address, it say "oops something went wrong...". I have...

osornios

Spotify Star

1204 Views

8 replies

0 likes

Account
  • 1204 Views
  • 8 replies
  • 0 likes