Cannot log into Spotify account.

[jets136]

When I went to the Spotify app today, I was logged out. Also was logged out on my computer. I tried to log in on my phone but it does not let me. When I go to change the password, it doesn't recognize my username. On my computer, when I try to log in, it seems as though it logs in for 2 seconds then resets back to the log in screen. On the Spotify website when I log in with a random password it says "invalid username or password" but when I type in my actual password it says "Oops something went wrong here" with a link to their help section.

I had to make a random account for this forum because I cannot log in with my actual account. Does anyone know what the problem might be? I've been a premium member for a long time now, and I have no idea why it's not letting me log in.

[Astame]

Hi there!

Have you tried reset your password using your Email?

[jets136]

Yep. It won't recognize the email I used either.

[jets136]

Actually I think I put a random email. I know the email but it doesn't exist. The "@website.com" part isn't an actual email website either... And I can't log into my account and change my email...

[Astame]

Then I suggest you to get in contact with the Spotify support team here.

Please mark this as a solution and like this post if you think I've been helpful. 

[osornios]

@jets136

If you contact support from your account, the support reply will probably go to the wrong email.

Contact support using this alternative contact form so they can help you.

https://support.spotify.com/contact-spotify-anonymous/

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

Support usually replies within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.