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Cannot Access My Account

Cannot Access My Account

I cannot access my account.  I've attempted to reset my password, and it says an email has been sent, but no email arrives in either my inbox or my **bleep** folder.  I still have the email from the day I signed up, so I know it is the correct email address to check.  I need to cancel my premium subscription, but I cannot if I can't access the account.


Also, I did not sign up through iTunes (I don't even own an Apple device).  Mentioning that as I've seen that answer throughout the community.

1 Reply


Thanks for reaching out, and sorry for the delay in getting back to you.

If this is still happening, we'd recommend checking out our Problems logging in support article for more info.

This should help clear things up 🙂


Let us know if you still need a hand,


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