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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422547 Views
  • 965 replies
  • 108 likes
  • Account
  • 422547 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187170 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187170 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Trying to Revert back to Starbucks Premium account

Hello, I am a barista for Starbucks who signed up for the "free" premium account as soon as possible. I know to keep the account premium we need to stream at least once a month but apparently i failed to do so so now my account is on the Free version...

  • Newbie
  • Hello, I am a barista for Starbucks who signed up for the "free" premium account as soon as possible. I know to keep the account premium we need to stream at least once a month but apparently i faile...
  • Holsann
  • Newbie
  • 468 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't let me log in

So one day as I was listening to some music, I suddenly logged out of spotify without me doing anything. I decided to try and sign in and it said 'Unable to log in. Either username or password is incorrect'. I tried a couple of times and it still wou...

  • Newbie
  • So one day as I was listening to some music, I suddenly logged out of spotify without me doing anything. I decided to try and sign in and it said 'Unable to log in. Either username or password is inc...
  • toledofurtado82
  • Newbie
  • 1122 Views
  • 2 replies
  • 0 likes
  • 1122 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I can't login

Whenever I try to log in to my accountIt keeps telling me "enjoying your trip, tell us where you are at spotify.com" I really wanna listen to music, so can someone please help me

  • Regular
  • Whenever I try to log in to my account It keeps telling me "enjoying your trip, tell us where you are at spotify.com"  I really wanna listen to music, so can someone please help me
  • l9qnw2sky5f91pl
  • Regular
  • 774 Views
  • 10 replies
  • 0 likes
  • 774 Views
  • 10 replies
  • 0 likes

My name isn’t what I chose...

My username is appearing as random strands of numbers and letters and that is nowhere near what I set it as when making my account. How can I fix this? It’s publically listed as ‘tpph1pi8ssoj0glnp4zl1su0u’ which is just random numbers and letters. My...

  • Newbie
  • My username is appearing as random strands of numbers and letters and that is nowhere near what I set it as when making my account. How can I fix this?   It’s publically listed as ‘t...
  • phan_times
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution denon ceol n5 keeps saying "Spotify Premium is required for this device ..."

I already have spotify premium account but trying to log in by my Denon ceol DRA-N5 I've got the message "Spotify Premium is required for this device. Please purchase a Premium subscription on www.spotify.com" I checked on the web site my account and...

  • Casual Listener
  • I already have spotify premium account but trying to log in by my Denon ceol DRA-N5 I've got the message "Spotify Premium is required for this device. Please purchase a Premium subscription on www.sp...
  • Kropel
  • Casual Listener
  • 1181 Views
  • 2 replies
  • 0 likes
  • Account
  • 1181 Views
  • 2 replies
  • 0 likes

What on earth is "street number"?

Hi there, I've just purchased Family Subscription. It asks for my street name and street number. What is street number? Is it house number? Thanks

  • Newbie
  • Hi there,   I've just purchased Family Subscription. It asks for my street name and street number. What is street number? Is it house number?   Thanks
  • N213
  • Newbie
  • 4125 Views
  • 2 replies
  • 9 likes
  • 4125 Views
  • 2 replies
  • 9 likes

bingung dengan akun premium

Saya sudah masuk akun premium beberapa bulan lalu dan tagihan sudah masuk kartu kredit tiap bulan. Sempat daftar untuk premium for family sehingga muncul 2 tagihan untuk akun pribadi dan family. Saat ini saya sudah unsubscribed untuk akun family tapi...

  • Newbie
  • Saya sudah masuk akun premium beberapa bulan lalu dan tagihan sudah masuk kartu kredit tiap bulan. Sempat daftar untuk premium for  family sehingga muncul 2 tagihan untuk akun pribadi dan family...
  • Netrilis
  • Music Fan
  • 494 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 494 Views
  • 1 replies
  • 0 likes

Account hacked

Someone connected on my Spotify account linked to Facebook, and then changed my email address to theirs, and the password. I can't modify my email address in my settings since I don't know the password that has been entered... Is there a way I can ge...

  • Newbie
  • Someone connected on my Spotify account linked to Facebook, and then changed my email address to theirs, and the password. I can't modify my email address in my settings since I don't know the passwo...
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Unable to create account

Hi!I have tried for 2 days to create accounts. After I have entered the information and pressed "Registrera dig"/"Register" the circle just keep spinning. After a while I have to confirm than I am no robot. After a while I have to confirm again...I a...

  • Casual Listener
  • Hi! I have tried for 2 days to create accounts. After I have entered the information and pressed "Registrera dig"/"Register" the circle just keep spinning. After a while I have to confirm than I am ...
  • Forgodssake1
  • Newbie
  • 12183 Views
  • 7 replies
  • 1 likes
  • Account
  • 12183 Views
  • 7 replies
  • 1 likes

Superuser Contribution alguien esta pagando su Spotify desde mi tarjeta

Alguien esta pagando su Spotify desde mi tarjeta ¿puedo saber el nombre del usuario a partir de los numeros que vienen en el concepto que vienen en mi estado de cuenta?

  • Newbie
  • Alguien esta pagando su Spotify desde mi tarjeta ¿puedo saber el nombre del usuario a partir de los numeros que vienen en el concepto que vienen en mi estado de cuenta?
  • user-removed
  • Not applicable
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Land instellen

Ik kan geen spotify meer gebruiken omdat ik in het buitenland ben. Bij de land instellingen zie ik mijn land niet.

  • Newbie
  • Ik kan geen spotify meer gebruiken omdat ik in het buitenland ben. Bij de land instellingen zie ik mijn land niet.
  • Hubo
  • Community Legend
  • 717 Views
  • 1 replies
  • 1 likes
  • 717 Views
  • 1 replies
  • 1 likes

Superuser Contribution PROBLEM WITH MY ACCOUNT

SO, I LOST MY OLD FACEBOOK AND NOW, I CAN'T ENTER IN MY OLD ACCOUNT OF SPOTIFY. I NEED CANCEL MY ACCOUNT PREMIUM. HOW I DO IT?

  • Newbie
  • SO, I LOST MY OLD FACEBOOK AND NOW, I CAN'T ENTER IN MY OLD ACCOUNT OF SPOTIFY. I NEED CANCEL MY ACCOUNT PREMIUM. HOW I DO IT?
  • user-removed
  • Not applicable
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium para estudiantes.

Hola, buenas noches, lo que sucede es que contrate el servicio hace varias horas y al checar en mi estado de cuenta, me cobraron doble y no se me activo el servicio; ¿alguna solucion?

  • Newbie
  • Hola, buenas noches, lo que sucede es que contrate el servicio hace varias horas y al checar en mi estado de cuenta, me cobraron doble y no se me activo el servicio; ¿alguna solucion?
  • user-removed
  • Not applicable
  • 304 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify account have been deleted

I just one day tried to log in to my Spotify with facebook log in and got the error message that my facebook account was not conected to any spotify account??

  • Newbie
  • I just one day tried to log in to my Spotify with facebook log in and got the error message that my facebook account was not conected to any spotify account??
  • GarffPitt
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Solved!! Prob to log in LIVING in another country

Hi Everybody!!! I’ve a prob and really hope to solve it.I open the account living in Chile but now I’m living in Argentina and when I want to log in the system indicate me that I can’t use the account more than 14 days in another country. But I’m liv...

  • Casual Listener
  • Hi Everybody!!! I’ve a prob and really hope to solve it. I open the account living in Chile but now I’m living in Argentina and when I want to log in the system indicate me that I can’t use the acco...
  • MiuraMau
  • Casual Listener
  • 735 Views
  • 5 replies
  • 0 likes
  • Account
  • 735 Views
  • 5 replies
  • 0 likes

Superuser Contribution Email adress

I tried to reset my password, but none of my three Email adresses matches to my Premium Profil. Does somebody know how to get the right adress?

  • Visitor
  • I tried to reset my password, but none of my three Email adresses matches to my Premium Profil. Does somebody know how to get the right adress? 
  • user-removed
  • Not applicable
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Facebook-account

What do I do if someone else connected their Facebook-account to my Spotify-account? Is there a way I can change it?

  • Casual Listener
  • What do I do if someone else connected their Facebook-account to my Spotify-account? Is there a way I can change it?
  • giant_puppy945
  • Newbie
  • 14873 Views
  • 134 replies
  • 0 likes
  • 14873 Views
  • 134 replies
  • 0 likes

Account is being hacked

My account, part of Spotify Family, is being hacked. My email-adress and password is being overwritten by an unknown gmail-adress, from somebody located in GB (we live in Holland). I can still have access to my account through my Facebook token, but ...

  • Newbie
  • My account, part of Spotify Family, is being hacked. My email-adress and password is being overwritten by an unknown gmail-adress, from somebody located in GB (we live in Holland). I can still have a...
  • Maxim
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Can't sign into the Spotify site.

Hello! As the title states, I can't sign into the Spotify site. It keeps giving me the error message, "Incorrect username or password."I can login to the Spotify app on my computer and on my phone with the exact same credentials as I'm trying to use ...

  • Casual Listener
  • Hello! As the title states, I can't sign into the Spotify site. It keeps giving me the error message, "Incorrect username or password." I can login to the Spotify app on my computer and on my phon...
  • user-removed
  • Not applicable
  • 7128 Views
  • 15 replies
  • 3 likes
  • 7128 Views
  • 15 replies
  • 3 likes

how can I cancel

My daughter put her account on my credit card, the one she had for emergencies only. Now she is in Basic and than will go to her MOS training. It will be all most August before she is back and can use it. I do not want to pay 10 a month for something...

  • Casual Listener
  • My daughter put her account on my credit card, the one she had for emergencies only. Now she is in Basic and than will go to her MOS training. It will be all most August before she is back and can us...
  • user-removed
  • Not applicable
  • 505 Views
  • 5 replies
  • 0 likes
  • Account
  • 505 Views
  • 5 replies
  • 0 likes