Cannot Log in on any system

[jemaxwell07]

Hi. 

There's another post from someone with a similar issue, and their issue is unresolved.  So here I go..

I cannot log in to spotify on my iPhone, MacBook, or Windows computer.

iPhone: When trying to log-in through Facebook, my Facebook app opens and says "An error occured with Spotify.  Please try again later."

I have tried:

- Turning phone on and off

- Uninstalling Spotify, turn phone off, on, reinstall

- Uninstalling Facebook, turn phone off, on, reinstall

Windows: Stays on log-in screen for a long time.  I have email notifcation turned on for when I log-in to Facebook, and I get upwards of 15 notifications that Spotify has logged into Facebook.  Then I get a notifcation on Spotify that says there may be a Firewall.

I have:

- Quadruple checked Firewall settings, proxy settings.

- Clean uninstall Spotify, restart computer, reinstall

- Unchecked "Remember me" box

- Changed my Facebook password, though that shouldn't matter

MacBook: Something similar to Windows. 

BEFORE this started happening on Windows (when I first realized there was a problem), I could log in, and got error code 404, which forums tell me is a Spotify server issue I can do nothing about.  When logged in, I could see my music but could not play it.  Also, I noticed that the phone number in the top right of the interface was incorrect - not even close to my phone number.

No music for three days makes this paid subscriber very unhappy.   Please help!

[Sam]

Hi there,

Welcome to the Community. Have you tried disabling these Facebook notification settings at all?

Just head here to do so... https://www.facebook.com/settings?tab=security&section=notifications&view

If you could try this, then try logging in again.

[jemaxwell7]

Hey Sam, Thanks for replying.

I just disabled secure browsing and log-in notifications.  Approval not required when logging in from unrecognized device. No app passwords.

Still no luck. 😞

[Sam]

Jemaxwell7 - Sorry about the delay, been away for a couple of days. How are you getting on? If you're still having trouble, could you contact Customer Support. We may need to take some security details to get it sorted.

[jemaxwell7]

Hey Sam,

Been a busy week for me, but still no Spotify 😞  I just sent in a request thru the Support link you gave me.

Thank you!