Cannot acces the premium package

Yas12 · 2016-10-28

Here's what we got from you: I purchased the premium package and I had trouble with the website identifying that I am a college student and once I was acknowledged as a student I received an email and I used the link from the email to the payment page from the website and I already purchased the premium package because I checked it on my bank statements and I was charged and I cannot acces my premium account and I do not want to be charged twice and I would like to speak with someone soon.

Maxim · 2016-10-28

Hey @Yas12,

Spotify Support replies to all requests within 48 hours.

Thanks for your patience. 🙂

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Yas12 · 2016-10-28

I checked my account and it says $4.99 is pending

Maxim · 2016-10-28

Hey @Yas12,

Check out this support article: https://support.spotify.com/account_payment_help/managing_payments/pending-charges/

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