Cannot change Country or Region

[frankie_mac]

I have moved from the UK to New Zealand and have a Premium Individual account.

If I try to Edit Profile, the Change Country or Region option is greyed out. If I try to update my payment details to a New Zealand account, it cannot be done because it is a different location to my profile.

[osornios]

Hey @frankie_mac 

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.

Also, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.

Change your country setting in your profile page so it matches what your IP address shows.

Hope it helps. 🙂

[frankie_mac]

Thanks for the information. 

Is it possible to disassociate my Spotify account from my Facebook account?

[osornios]

Yes, check this information here:

https://support.spotify.com/account_payment_help/account_help/i-want-to-use-spotify-without-facebook...