Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422552 Views
  • 965 replies
  • 108 likes
  • Account
  • 422552 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187177 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187177 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103777 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103777 Views
  • 70 replies
  • 10 likes

Superuser Contribution Premium Valentine's Day gift codes 2023

I opened Spotify app a few days ago and got a pop up message inviting me to share a link with 2 friends for a Premium trial. I opened the link and saved the URL but now I cannot access it and don't see the offer anywhere.

  • Newbie
  • I opened Spotify app a few days ago and got a pop up message inviting me to share a link with 2 friends for a Premium trial. I opened the link and saved the URL but now I cannot access it and don't s...
  • Eni
  • Moderator
  • 8431 Views
  • 11 replies
  • 2 likes
  • 8431 Views
  • 11 replies
  • 2 likes

Can u help me?

Hi, I accidentally write the same nickname as my password, can u fix this

  • Visitor
  • Hi, I accidentally write the same nickname as my password, can u fix this
  • kaworu_bloodpaw
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Can't find my profile in search button

When typing my profile's name in the Search Button nothing appears to me (only playlists, music, etc but not my Profile). I've read somewhere I need to link my Facebook account (the company's facebook in the case) in order to make it appear, is that ...

  • Visitor
  • When typing my profile's name in the Search Button nothing appears to me (only playlists, music, etc but not my Profile). I've read somewhere I need to link my Facebook account (the company's faceboo...
  • kaworu_bloodpaw
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution INDIVIDUAL PREMIUM WRONG USER

My husband and I have two separate premium accounts. When I log in mine I see his email address in the top right corner but my profile is correct!We also keep disconnect our own session as if we where still on our old family account...Need help

  • Visitor
  • My husband and I have two separate premium accounts. When I log in mine I see his email address in the top right corner but my profile is correct! We also keep disconnect our own session as if we w...
  • Joan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Forgot my password and the Email account I had on Spotify has been deleted

I used a school email when I created my account and last year it was deleted since I finished. Now I’ve forgotten my password and don’t know how to change it since I can’t log into that email account.

  • Visitor
  • I used a school email when I created my account and last year it was deleted since I finished. Now I’ve forgotten my password and don’t know how to change it since I can’t log into that email account.
  • kaworu_bloodpaw
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

I don't remember my password and I got rid of the email.

I want to log into another device however, I have no idea what the password is. The email I put in the account is currently not accessible as I removed that email from my main device. So, that email address cannot be seen anywhere. Hence, I can't cha...

  • Visitor
  • I want to log into another device however, I have no idea what the password is. The email I put in the account is currently not accessible as I removed that email from my main device. So, that email ...
  • kaworu_bloodpaw
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem in Accepting Invitation to premium account

I received a invitation to a premium account in the same address, and I fill exacly the same address, but spotify says that the address is not correct

  • Visitor
  • I received a invitation to a premium account in the same address, and I fill exacly the same address, but spotify says that the address is not correct
  • Joan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Spotify Family says we're not in the same country

Hi!Im trying to add my wife's account to my family account, but she is getting a message saying;"We could not add you to the family subscription, because your account needs to be in the same country as the owner of the subscription"when trying to joi...

  • Casual Listener
  • Hi! Im trying to add my wife's account to my family account, but she is getting a message saying; "We could not add you to the family subscription, because your account needs to be in the same co...
  • unicornbull
  • Visitor
  • 5230 Views
  • 8 replies
  • 1 likes
  • Premium
    Subscription
  • 5230 Views
  • 8 replies
  • 1 likes

Superuser Contribution QUE TAL . TENGO UNA CUENTA PREMIUM CON USTEDES , QUE NO PUEDO ACCEDER

QUE TAL QUISIERA AYUDA PARA INICIAR SECION O CANCELAR UNA CUENTA , EN DONDE ESE CORREO YA NO SIRVE Y NO PUEDO ABRIRLO PUEDO DARLES EL NUMERO DE TARJETA ME CONTACTAN ***SNIP[Moderator Edit]SNIP***MI CUENTA ANTERIOR ESTABA EL CORREO DE ***SNIP[Moderato...

  • Visitor
  • QUE TAL QUISIERA AYUDA PARA INICIAR SECION O CANCELAR UNA CUENTA , EN DONDE ESE CORREO YA NO SIRVE Y NO PUEDO ABRIRLO PUEDO DARLES EL NUMERO DE TARJETA ME CONTACTAN  ***SNIP[Moderator Edit...
  • Alex
  • Spotify Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student subscription / account

I can't switch my offer to the student subscription. In fact, I automatically switched back to the premium subscription a few months ago because I forgot to put in my school certificate for the 2022/2023 school year. I want to do it today but I can't...

  • Visitor
  • I can't switch my offer to the student subscription. In fact, I automatically switched back to the premium subscription a few months ago because I forgot to put in my school certificate for the 2022/...
  • Yordan
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't reset password

When I enter my e-mail address, it does not accept it to reset the password, whereas Spotify receives an e-mail to my e-mail address.

  • Visitor
  • When I enter my e-mail address, it does not accept it to reset the password, whereas Spotify receives an e-mail to my e-mail address.
  • Lyubka
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

My account was stolen, password and email changed, how can I get it back

someone stole my account earlier today, he/she changed my password AND email so I can't change it back, I'm still connected to it, it is the account I use to ask this question. I am super careful when it comes to cyber security but one of my friend g...

  • Visitor
  • someone stole my account earlier today, he/she changed my password AND email so I can't change it back, I'm still connected to it, it is the account I use to ask this question. I am super careful whe...
  • Maxim
  • Spotify Star
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Live login trouble

PlanFreeCountryUSADeviceSamsung Galaxy s20Operating SystemAndroid My Question or Issue:For the past few hours, I've been trying to log into the Spotify Live app with no success. Each time I try to "continue with Spotify" it just loads for a moment an...

  • Visitor
  • Plan Free Country USA Device Samsung Galaxy s20 Operating System Android    My Question or Issue: For the past few hours, I've been trying to log into the Spotify Live app with no...
  • e93kryjkt5e1mpfdnyii
  • Newbie
  • 425 Views
  • 2 replies
  • 1 likes
  • Login
  • 425 Views
  • 2 replies
  • 1 likes

Solved!! I set up app on my iphne & on PC but they aren't linked. Have I doubled up?

I installed the app on my, put in a short playlist to get the hang of it, then went online on my PC to sign up and set up payment, successfully, but it hasn't linked to my iphone so I'm worried I've set up two separate accounts and will lose my playl...

  • Visitor
  • I installed the app on my, put in a short playlist to get the hang of it, then went online on my PC to sign up and set up payment, successfully, but it hasn't linked to my iphone so I'm worried I've ...
  • kaworu_bloodpaw
  • Roadie
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes