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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14694 Views

7 replies

11 likes

Security
  • 14694 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552462 Views

991 replies

115 likes

Account
  • 552462 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131008 Views

74 replies

12 likes

Account
Login
Premium
  • 131008 Views
  • 74 replies
  • 12 likes

I have 2 account and want to cancel the 2nd one

I only want one the account that I have had for about 6yrs

Visitor

I only want one the account that I have had for about 6yrs

MauriceMV

Spotify Star

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jaką kartę do płacenia za premium [PL]

Sorry for Polish post, but I need help with payment for Spotify Premium and card from another country wont help me. Witam, mam do was pytanie - jaką kartę powinienem mieć do płacenia za Spotify Premium? Mam Alior Bank MasterCard i odrzuca mi kartę. W...

Newbie

Sorry for Polish post, but I need help with payment for Spotify Premium and card from another country wont help me.   Witam, mam do was pytanie - jaką kartę powinienem mieć do płacenia za Spot...

Piorun69

Visitor

764 Views

2 replies

0 likes

Account
Premium
Subscription
Unlimited
  • 764 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Merge Accounts?

I had an account linked to my facebook that had all of my artists playlist etc.. saved and i made a new account by accident on my phone is there any way to merge my previous account and my new one. i also signed up for premium again thinking it was m...

Casual Listener

I had an account linked to my facebook that had all of my artists playlist etc.. saved and i made a new account by accident on my phone is there any way to merge my previous account and my new one. i...

Lisasvwlucy68

Visitor

3238 Views

5 replies

1 likes

Account
Login
Premium
  • 3238 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Can't connect Google to existing account for login

Plan Family Country USA Device Pixel 7 pro Operating System Android 13 My Question or Issue I cannot connect my Google account to my Spotify account. I have tried to do this several times in the past couple years, but I just get an error message tell...

Casual Listener

Plan Family  Country USA Device Pixel 7 pro Operating System Android 13   My Question or Issue I cannot connect my Google account to my Spotify account. I have tried to ...

Elena

Moderator

426 Views

1 replies

0 likes

Login
  • 426 Views
  • 1 replies
  • 0 likes

Was the "Follows you" text on a profile a recent addition?

 I saw this when looking at a friend's profile and saw this "follows you" on their profile and I feel like I'm having a total Mandala effect moment because I don't remember seeing this before. Was this recently added? Thank you

Newbie

 I saw this when looking at a friend's profile and saw this "follows you" on their profile and I feel like I'm having a total Mandala effect moment because I don't remember seeing this before. Was th...

Maxim

Spotify Star

348 Views

1 replies

0 likes

Account
Other
  • 348 Views
  • 1 replies
  • 0 likes

Cant remember login details

Hi Spotify, Can you check for me this user ID: /name: connected with any email? This is my old account and i have forgotten the login details. And it seems doesn't connect with my current email. Thank you for your response.

Newbie

Hi Spotify, Can you check for me this user ID: <snip - Moderator edit> /name: <snip - Moderator edit> connected with any email? This is my old account and ...

Maxim

Spotify Star

347 Views

1 replies

0 likes

Account
Login
  • 347 Views
  • 1 replies
  • 0 likes

Cant change country

Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the country I am registered with. None of it is changeab...

Casual Listener

Trying to change my coountry from Norway to Germany but it wont let me. It keeps saying to change my credit card deatils to whatever works in my country but when I do so it says it doesnt match the c...

Maxim

Spotify Star

322 Views

1 replies

0 likes

Account
Premium
  • 322 Views
  • 1 replies
  • 0 likes

Problems with log in on the app

Hi there! I'm having problems with the app, I hope somebody can help me. I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that is a problem with login my account, my username and password it's ...

Newbie

Hi there! I'm having problems with the app, I hope somebody can help me.    I tried to log in on the Spotify app but the app don't recognize my account, it shows a message that says that ...

Maxim

Spotify Star

583 Views

7 replies

0 likes

Account
  • 583 Views
  • 7 replies
  • 0 likes

Unblock somebody without knowing their username

PlanPremiumCountryUKDeviceIphone 11 pro max / windows pcOperating SystemLatest IOS, Windows 10 My Question or IssueIs there any way i can unblock somebody i don’t know the username of? or find the username of somebody i’ve blocked? I’m trying to unbl...

Newbie

Plan Premium Country UK Device Iphone 11 pro max / windows pc Operating System Latest IOS, Windows 10   My Question or Issue Is there any way i can unblock somebody i don’t know the us...

Not applicable

1494 Views

2 replies

0 likes

Account
Other
Premium
  • 1494 Views
  • 2 replies
  • 0 likes

how can I merge two accounts?

I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.

Visitor

I have two premium accounts that I didn't know about. I need to merge them so I don't lose everything I have in one of them and so I can stop paying twice a month.

cegro47

Visitor

561 Views

2 replies

0 likes

  • 561 Views
  • 2 replies
  • 0 likes

Maybe deleted account

PlanPremiumCountryNLDeviceAll devicesOperating SystemI dont know My Question or IssueHi, my question is if you accidently deleted your account and you can get in anymore on any device, but still sees your account when you log in to an other account, ...

Visitor

Plan Premium Country NL Device All devices Operating System I dont know   My Question or Issue Hi, my question is if you accidently deleted your account and you can get in anymore on a...

Maxim

Spotify Star

275 Views

1 replies

0 likes

Account
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! How can I control the spotify Account on my sonos from two different phones with different Accounts?

The problem was coming up with the family Account. Before we had one. On the sonos Speaker and on the mobile phones. So at home everyone was able to easily control the Speaker.Now with the family Account only the main Account (or the one who's connec...

Newbie

The problem was coming up with the family Account. Before we had one. On the sonos Speaker and on the mobile phones. So at home everyone was able to easily control the Speaker. Now with the family A...

Billy-J

Spotify Star

730 Views

1 replies

0 likes

Account
Premium
  • 730 Views
  • 1 replies
  • 0 likes

Random Account attatched to my email

Right hello,Have been using my Spotify premium without a problem for a year or two now. Today I opened the app to check out Wrapped 2023 and when I pressed the "wrapped" button it came up with a blank screen and the words "no healthy stream found" in...

Newbie

Right hello, Have been using my Spotify premium without a problem for a year or two now. Today I opened the app to check out Wrapped 2023 and when I pressed the "wrapped" button it came up with a bl...

Billy-J

Spotify Star

251 Views

1 replies

0 likes

Account
  • 251 Views
  • 1 replies
  • 0 likes

Retrieve my old Spotify account

My playlist disappeared.I had classicalRoly1Christmas

Visitor

My playlist disappeared. I had classical Roly1 Christmas

Maxim

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with changed profile photo and profile name

Germany Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey, I have the problem that my new profile photo and profile name are displayed on the homepage, but I can't...

Visitor

Germany   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey, I have the problem tha...

Maria

Moderator

296 Views

1 replies

0 likes

Account
  • 296 Views
  • 1 replies
  • 0 likes

Is there any way to change your Your Top Songs 2020 (Spotify Wrapped) playlist?

it seems like someone used my account illegally, and now the playlist is messed up with songs that I even don't know, and I really want to keep my Spotify wrapped playlist and listen to it, is there anyway to correct stuff? or it's ruined already?

Casual Listener

it seems like someone used my account illegally, and now the playlist is messed up with songs that I even don't know, and I really want to keep my Spotify wrapped playlist and listen to it, is there ...

Geekgirlx

Visitor

12741 Views

4 replies

2 likes

  • 12741 Views
  • 4 replies
  • 2 likes

I want to merge current app with free premium I created an account for.

I did not know I had a user name and account in free app and want to use the one I created today for premium. Do I need to delete app and reinstall?

Visitor

I did not know I had a user name and account in free app and want to use the one I created today for premium. Do I need to delete app and reinstall?

Maxim

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Ad Studio Help

PlanFree/PremiumMy Question or IssueHello. I am willing to start advertising my mobile game app on Spotify Ad Studio. As my game is for both IOS and Android users, I am a bit confused about how to get people to install my app. Also, I couldn't find a...

Newbie

Plan Free/Premium My Question or Issue Hello. I am willing to start advertising my mobile game app on Spotify Ad Studio. As my game is for both IOS and Android users, I am a bit confused about how...

Maxim

Spotify Star

310 Views

1 replies

0 likes

Account
  • 310 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I reset my password?

If I try to change my email it says:"We are currently unable to process your request for security reasons. Please try again later."I've had this problem for a few days now so I don't know how reliable "Try again later" is.

Visitor

If I try to change my email it says: "We are currently unable to process your request for security reasons. Please try again later." I've had this problem for a few days now so I don't know how rel...

Vasil

Moderator

952 Views

4 replies

0 likes

  • 952 Views
  • 4 replies
  • 0 likes