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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4808 Views
  • 1 replies
  • 9 likes
  • Security
  • 4808 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466828 Views
  • 976 replies
  • 111 likes
  • Account
  • 466828 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206153 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206153 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114815 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114815 Views
  • 72 replies
  • 12 likes

Superuser Contribution Why can’t I disable group sessions completely?

When i listen to music on a phone call I have no choice but to join a group session. I would not like to do that anymore at all. Since every time i end the session and play music again it puts me back onto a group session.

  • Visitor
  • When i listen to music on a phone call I have no choice but to join a group session. I would not like to do that anymore at all. Since every time i end the session and play music again it puts me bac...
  • Rebecca206
  • Visitor
  • 3098 Views
  • 5 replies
  • 0 likes
  • 3098 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify says payment didnt work when it did.

The app is not working saying my payment didnt work, when i click on update payment odr payment methods, it says everything is fine, the payment is ok. Its been doing this for months, chanching between randomly working and randomly claiming the payme...

  • Visitor
  • The app is not working saying my payment didnt work, when i click on update payment odr payment methods, it says everything is fine, the payment is ok.  Its been doing this for months, chanchin...
  • Joan
  • Moderator
  • 203 Views
  • 1 replies
  • 1 likes
  • Account
  • 203 Views
  • 1 replies
  • 1 likes

Username/password when I created account using Google

I created my account by authenticating using Google. But when I want to log in somewhere else (like my Tesla) it is asking for my username/password. What am I supposed to use in order to login exactly??

  • Newbie
  • I created my account by authenticating using Google. But when I want to log in somewhere else (like my Tesla) it is asking for my username/password.   What am I supposed to use in order to log...
  • ChooseAGoodUsername
  • Roadie
  • 531 Views
  • 1 replies
  • 0 likes
  • Login
  • 531 Views
  • 1 replies
  • 0 likes

Someone hacked my account & is now using my account with my card info.

Someone hacked. My account started downloading a bunch of songs deleting all of my songs, and then when I went to try to remove my card, it wouldn't let me and the app ended up logging me out and then I was no longer able to get into my account becau...

  • Newbie
  • Someone hacked. My account started downloading a bunch of songs deleting all of my songs, and then when I went to try to remove my card, it wouldn't let me and the app ended up logging me out and the...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Hospital Spotify Access

I work for a hospital in Ontario Canada. We would like to have Spotify available for our patients who are stuck in hospital for a long time via the Internet on our smart speakers we are looking to purchase. Is it possible to get a generic account for...

  • Newbie
  • I work for a hospital in Ontario Canada. We would like to have Spotify available for our patients who are stuck in hospital for a long time via the Internet on our smart speakers we are looking to pu...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've lost access to my email account

Hi, I have lost access to my email account, and my email/login have stopped working with Spotify so I can no longer log in and upload my podcast. What can I do?

  • Newbie
  • Hi, I have lost access to my email account, and my email/login have stopped working with Spotify so I can no longer log in and upload my podcast. What can I do?
  • Eni
  • Moderator
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Artist Account for Podcast

Dear Spotify community, me and a friend of mine started a podcast-show a month ago. We uploaded 3 episodes on Podomatic since we started and they are all on Spotify, but we've got no artist profile and so we can't get any insights, nor can we claim a...

  • Casual Listener
  • Dear Spotify community,   me and a friend of mine started a podcast-show a month ago. We uploaded 3 episodes on Podomatic since we started and they are all on Spotify, but we've got no artist ...
  • Habeebzahir
  • Visitor
  • 7428 Views
  • 4 replies
  • 0 likes
  • Account
  • 7428 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't login neither to app nor to desktop

Login via Google doesn't work, login via email tells me that user does not exist, password reset doesn't work - no email is coming through. And yes, I am absolutely sure that email is correct, I received an email from you earlier this week

  • Newbie
  • Login via Google doesn't work, login via email tells me that user does not exist, password reset doesn't work - no email is coming through. And yes, I am absolutely sure that email is correct, I rece...
  • Yordan
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Restore Downloads after premium plan renewal

My Question or IssueI changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed but the app size stayed huge, meaning all the tracks a...

  • Casual Listener
  • My Question or Issue I changed the method of payment for premium recently and forgot to update it so my account reverted back to normal, once i paid it i noticed that all my downloads were removed b...
  • Maxim
  • Spotify Star
  • 481 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 481 Views
  • 1 replies
  • 2 likes

Superuser Contribution I can't log in or reset my password.

I cannot connect to my personal account or my Spotify for Artists account. I purchased a new computer and saved passwords did not carry over. And I can't remember my passwords. I have tried every e-mail I have and have not cancelled any e-mails. I ha...

  • Casual Listener
  • I cannot connect to my personal account or my Spotify for Artists account. I purchased a new computer and saved passwords did not carry over. And I can't remember my passwords. I have tried every e-m...
  • Yordan
  • Moderator
  • 652 Views
  • 4 replies
  • 0 likes
  • 652 Views
  • 4 replies
  • 0 likes

Superuser Contribution Change Admin/Manager within Spotify Family Accounts

Hi there, my family and I are happily using Spotify Familiy but have a little problem with the managing account. Is it possible to remove the managing account and replace it with an existing one? Thanks so much guys!Cheers

  • Visitor
  • Hi there,   my family and I are happily using Spotify Familiy but have a little problem with the managing account.  Is it possible to remove the managing account and replace it with an e...
  • Cfree64
  • Newbie
  • 10813 Views
  • 4 replies
  • 3 likes
  • 10813 Views
  • 4 replies
  • 3 likes

recently played artists

I want the most recently played artists on my profile to be visible to everyone

  • Casual Listener
  • I want the most recently played artists on my profile to be visible to everyone
  • 31xnhewr4bilasztanhj
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Solved!! Double billing??

I have a premium duo account (love it) and we get charged monthly By SPOTIFY USA (as shown on cc) the first of every month. Great.But I got charged AGAIN on the 13th as well as a charge for $25.90 by SPOTIFY USA INC. What is this charge for? More sig...

  • Newbie
  • I have a premium duo account (love it) and we get charged monthly By SPOTIFY USA (as shown on cc) the first of every month. Great. But I got charged AGAIN on the 13th as well as a charge for $25.90 ...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Account
  • 330 Views
  • 1 replies
  • 0 likes

Lost premium account

Hello !My mother has a Spotify premium account she has been paying for for years. She changed phones and wanted to take her identifications to log in on her new phone. She couldn't do it and asked me to help but the problem is I cannot find any email...

  • Newbie
  • Hello ! My mother has a Spotify premium account she has been paying for for years. She changed phones and wanted to take her identifications to log in on her new phone. She couldn't do it and asked ...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connected to a device, so can’t play off my phone. How to fix?

I have a premium Spotify duo account and my wife has connected an Alexa at her work. Now, I can no longer listen to music on my own when she’s connected there as it always says “Listening on XX’s Echo.” It stops her music if I try to change back to m...

  • Newbie
  • I have a premium Spotify duo account and my wife has connected an Alexa at her work. Now, I can no longer listen to music on my own when she’s connected there as it always says “Listening on XX’s Ech...
  • Lyubka
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can‘t change country

I moved back to Germany and want to renew my Premium subscription. In the App I can‘t login (mail already in use). Desktop: mail works). now I want to change my country. If I choose Germany I get the message: mail already in use. So I can‘t change th...

  • Visitor
  • I moved back to Germany and want to renew my Premium subscription. In the App I can‘t login (mail already in use). Desktop: mail works).  now I want to change my country. If I choose German...
  • Elena
  • Moderator
  • 329 Views
  • 2 replies
  • 0 likes
  • Login
    Subscription
  • 329 Views
  • 2 replies
  • 0 likes

Allow change of username

I would like Spotify to enable changing user name, me as a trans person get a lot of dysphoria being reminded of my dead name, which I used when started my spotify account. This is not trans frriendly at all! And I know I'm not the only one. Yes ther...

  • Newbie
  • I would like Spotify to enable changing user name, me as a trans person get a lot of dysphoria being reminded of my dead name, which I used when started my spotify account. This is not trans frriendl...
  • self_scare
  • Newbie
  • 1562 Views
  • 2 replies
  • 11 likes
  • Account
  • 1562 Views
  • 2 replies
  • 11 likes

Problems when trying to change country

I am trying to change country. I logged into my account, click edit profile, change to the new country, then clicked save.Spotify then told me the email i used is already taken.of coz it is taken. It is my email. I am not opening a new account, I amt...

  • Visitor
  • I am trying to change country. I logged into my account, click edit profile, change to the new country, then clicked save. Spotify then told me the email i used is already taken. of coz it is ...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes