Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1683 Views
  • 0 replies
  • 7 likes
  • Security
  • 1683 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446446 Views
  • 970 replies
  • 108 likes
  • Account
  • 446446 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199268 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199268 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108467 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108467 Views
  • 72 replies
  • 11 likes

Payment issue Kyrgyzstan

My country is Kyrgyzstan.Im trying to pay Premium plan with Kyrgyzstan card (Bakaibank), but issue "Your country do not met your card" is arising.

  • Visitor
  • My country is Kyrgyzstan. Im trying to pay Premium plan with Kyrgyzstan card (Bakaibank), but issue "Your country do not met your card" is arising.  
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 173 Views
  • 1 replies
  • 0 likes

debito en la tarjeta de credito como www.mercadopago.com.ar en 2/23

pago por debito automatico en mi tarjetea de credito. El concepto que aparece es: www.mercadopago.com.ar y NO SPOTIFY como en el mes de enero ... porque sucede esto ?? que tiene que ver mercado pago con spotify

  • Visitor
  • pago por debito automatico en mi tarjetea de credito. El concepto que aparece es: www.mercadopago.com.ar y NO SPOTIFY como en el mes de enero ... porque sucede esto ?? que tiene que ver mercado pago ...
  • Luan
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I listen separately in two devices? Changing playlist in one, the other shall stay.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eskotek
  • Casual Listener
  • 73038 Views
  • 9 replies
  • 1 likes
  • Account
  • 73038 Views
  • 9 replies
  • 1 likes

Superuser Contribution MAKE PRIVATE SESSION PERMANENT!!!

I will cancel subscription if this is not implemented by next month

  • Casual Listener
  • I will cancel subscription if this is not implemented by next month
  • MihailY
  • Moderator
  • 3516 Views
  • 3 replies
  • 8 likes
  • Account
  • 3516 Views
  • 3 replies
  • 8 likes

My account is disabled by mistake and no one cares about it

I've been making contact with the spotify team from live chat and they are sending it to thier escalations team as everytime and saying they will reach out you soon via email. But as you predict no one is replying me from email. Additionally this acc...

  • Visitor
  • I've been making contact with the spotify team from live chat and they are sending it to thier escalations team as everytime and saying they will reach out you soon via email. But as you predict no o...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

How to cancel payment using the Spotify mandate SiHubId ?

My brother's bank account is getting debited monthly of Rs 199/monthly, but he don't have any premium plans associated to his account. This has been taking place for more than 6 months. Please provide assistance to cancel this subscription using the ...

  • Visitor
  • My brother's bank account is getting debited monthly of Rs 199/monthly, but he don't have any premium plans associated to his account. This has been taking place for more than 6 months. Please provid...
  • Maxim
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • Account
  • 530 Views
  • 1 replies
  • 0 likes

Superuser Contribution why doesnt it accept my american express card? I have veried it works

It gives me an error message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."I dont understand i thought it accepts amex?

  • Visitor
  • It gives me an error message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support." I dont understand i thought it accepts amex?
  • Vasil
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! verification personal account

PlanPremiumCountryunited statesDeviceiPhone 14 Pro MaxOperating SystemiOS 16.4 My Question or Issueverification issue on personal accounti understand that spotify for artists verifies the artist profile, but i am wanting to ask if i can verify my per...

  • Casual Listener
  • Plan Premium Country united states Device iPhone 14 Pro Max Operating System iOS 16.4   My Question or Issue verification issue on personal account i understand that spotify for artis...
  • Maxim
  • Spotify Star
  • 351 Views
  • 3 replies
  • 0 likes
  • Account
  • 351 Views
  • 3 replies
  • 0 likes

My wife invites me to Spotify duo, but when I try to join, there is an erro

We went from "family" to duo a while ago. When I reply to the invitation to join "duo" I get an error message and cannot activate duo for me

  • Visitor
  • We went from "family" to duo a while ago. When I reply to the invitation to join "duo" I get an error message and cannot activate duo for me
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying too much

Why am I paying 12.99 for individual premium account when it should be 9.99? Cannot see any way to rectify being overcharged for plan I’m confirmed in.

  • Visitor
  • Why am I paying 12.99 for individual premium account when it should be 9.99? Cannot see any way to rectify being overcharged for plan I’m confirmed in.   
  • MihailY
  • Moderator
  • 253 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 253 Views
  • 4 replies
  • 0 likes

Superuser Contribution Tengo spotify duo y por error registre mi cuenta en los 2 celular como elim

Contrate spotify Duo, pero al mandar la invitación al whatsapp de mi hermano metí por error mi cuenta, ahora no puedo eliminarme de su aplicación ya que no me da la opción de eliminarme a mi mismo ya que estoy como administrador en las 2 cuentas, ¿qu...

  • Visitor
  • Contrate spotify Duo, pero al mandar la invitación al whatsapp de mi hermano metí por error mi cuenta, ahora no puedo eliminarme de su aplicación ya que no me da la opción de eliminarme a mi mismo ya...
  • Elena
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Double charged after switching to duo.

  I switched to duo after the promo to switch for no extra cost for 2 months. I you charged 2 days ago, fine, but then I got charged again 2 hours ago for a total of 21 dollars. What the **bleep**?

B7AF281B-9BD2-47E0-A6C2-1CDABAF6D55E.png 48C14E1B-D7D2-4465-966B-6FC67DD6F8F7.png
  • Casual Listener
  •     I switched to duo after the promo to switch for no extra cost for 2 months. I you charged 2 days ago, fine, but then I got charged again 2 hours ago for a total of 21 dollars. What the **bl...
  • Maxim
  • Spotify Star
  • 457 Views
  • 5 replies
  • 0 likes
  • Account
    Subscription
    Unlimited
  • 457 Views
  • 5 replies
  • 0 likes

Superuser Contribution I want to change the email address in my account

I used to be a student so I had my student email in my Spotify account for the discount. Now I am not a student anymore so I would like to change the email address into my personal one. However, Spotify keeps telling me that it's taken. I chekced and...

  • Visitor
  • I used to be a student so I had my student email in my Spotify account for the discount. Now I am not a student anymore so I would like to change the email address into my personal one. However, Spot...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

My location is wrong, it says I'm in a different country.

I live in Serbia and location in app says I'm in Kosovo. Even though I live in a furthest part of Serbia from Kosovo. That is only for my app.

  • Visitor
  • I live in Serbia and location in app says I'm in Kosovo. Even though I live in a furthest part of Serbia from Kosovo. That is only for my app.
  • Lila001
  • Visitor
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

How to sign in to Tesla while using Sign in with Apple?

I used Sign in with Apple so I never created a password or username for my account. I read that you can set a device password somewhere but I'm not seeing that anywhere, only a place to reset your password, but you need to know your current password,...

  • Visitor
  • I used Sign in with Apple so I never created a password or username for my account. I read that you can set a device password somewhere but I'm not seeing that anywhere, only a place to reset your pa...
  • Maxim
  • Spotify Star
  • 3874 Views
  • 1 replies
  • 0 likes
  • 3874 Views
  • 1 replies
  • 0 likes

Me aparecen anuncios en árabe y tengo el idioma en español

De un día para otro me empezó a aparecer anuncios en árabe y todo mí celular lo tengo en español y el Spotify también, no se porque me aparece asi

  • Casual Listener
  • De un día para otro me empezó a aparecer anuncios en árabe y todo mí celular lo tengo en español y el Spotify también, no se porque me aparece asi
  • Jose_M
  • Spotify Star
  • 2344 Views
  • 6 replies
  • 0 likes
  • 2344 Views
  • 6 replies
  • 0 likes

Superuser Contribution music missing from my artist profile

someone added lyrics to my songs and albums are missing from my artist profile

  • Newbie
  • someone added lyrics to my songs and albums are missing from my artist profile
  • Vasil
  • Moderator
  • 843 Views
  • 1 replies
  • 0 likes
  • 843 Views
  • 1 replies
  • 0 likes

Unusual transactions on credit card from Spotify

My issue:I have multiple unusual transactions of Spotify Stockholm SE being charged to my credit card. I've checked my emails and did not receive anything from Spotify about this. May I know who can I reach out to resolve this? Thanks

  • Newbie
  • My issue: I have multiple unusual transactions of Spotify Stockholm SE being charged to my credit card. I've checked my emails and did not receive anything from Spotify about this. May I know who ca...
  • Maxim
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 447 Views
  • 1 replies
  • 0 likes