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can't get reset password email.

can't get reset password email.

I can't log into my Spotify for artist account or my normal Spotify. I tried resetting my password, but it won't send the email despite what it says. it's not in my junk folder or any other folder and I am 1000% sure I am using the right email. I am posting this on another account.
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1 Reply

Hey there,

 

Thank you for reaching out here in the Community. 

 

Would you mind trying with a different network connection to see if it makes any difference? In case you don't have another one available, you can use a mobile data hotspot to test if you'll receive the password reset e-mail.


Please note that errors might happen if you've put in too many requests in the system. You might need to wait a little bit before entering your info in the Password reset link again.

 

It's also a good idea to take look at this support article for more helpful tips.

 

Additionally, when it comes to requests regarding your Artist profile, we'd suggest that you check out our Spotify for Artists help center here as well.

 

Hope this helps. Let us know how you get on.

LyubkaModerator
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