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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14742 Views

7 replies

11 likes

Security
  • 14742 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

552919 Views

991 replies

115 likes

Account
  • 552919 Views
  • 991 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131108 Views

74 replies

12 likes

Account
Login
Premium
  • 131108 Views
  • 74 replies
  • 12 likes

How do I change my log in email adress? I don’t want to log in using FB

I don’t want to log in using Facebook anymore, but if I create a new account I’ll lose all my saved songs and playlists.

Visitor

I don’t want to log in using Facebook anymore, but if I create a new account I’ll lose all my saved songs and playlists.

kaworu_bloodpaw

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Por qué mi universidad no aparece?

Para el plan de estudiantes no aparece mi universidad:c

Visitor

Para el plan de estudiantes no aparece mi universidad:c

Jose_M

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Spotify premium student

My premium doesn’t exists, the app say my acc still free, but i already pay the premium student tho, pls helpp

Newbie

My premium doesn’t exists, the app say my acc still free, but i already pay the premium student tho, pls helpp🙏🙏

Jose_M

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

i had two accounts i closed one but it still shows up (two accounts in one email)

Visitor

i had two accounts i closed one but it still shows up (two accounts in one email)

MihailY

Moderator

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Suscripción pagos

Quiero hablar con un asesor

Visitor

Quiero hablar con un asesor

Jose_M

Spotify Star

429 Views

3 replies

0 likes

  • 429 Views
  • 3 replies
  • 0 likes

Why do some of my ads keep playing in Spanish when my language is English?

Some of my ads are literally playing in Spanish when my language is set to English. How do I get Spotify to stop playing my ads in Spanish?

Newbie

Some of my ads are literally playing in Spanish when my language is set to English. How do I get Spotify to stop playing my ads in Spanish?

MauriceMV

Spotify Star

693 Views

1 replies

1 likes

  • 693 Views
  • 1 replies
  • 1 likes

Will the person who is invited to a Duo account keep all playlists etc.?

Are all details/history/playlists from the second person's account preserved if one is invited to a Duo account?

Visitor

Are all details/history/playlists from the second person's account preserved if one is invited to a Duo account?

Bittencourt

Spotify Star

969 Views

1 replies

0 likes

  • 969 Views
  • 1 replies
  • 0 likes

Cannot change email address

I’m trying to change the email connected to my Spotify account to another one of my emails, but it says the email was taken. I logged in with the taken email and found that I had accidentally created an account with it a while ago, and so I closed th...

Casual Listener

I’m trying to change the email connected to my Spotify account to another one of my emails, but it says the email was taken. I logged in with the taken email and found that I had accidentally created...

kaworu_bloodpaw

Roadie

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted Recommendations

A couple months ago my daughter was logging into my account using my login credentials. The music she listened to is still showing up in my recommendations and I don't see a way to remove them. I listen to indie and new artists a lot and I want my re...

Newbie

A couple months ago my daughter was logging into my account using my login credentials.  The music she listened to is still showing up in my recommendations and I don't see a way to remove them....

bclark

Regular

2813 Views

10 replies

8 likes

  • 2813 Views
  • 10 replies
  • 8 likes

family member logging in

My family member has a new iPhone and has tried to log into their membership of our family premium account. It just logs them in to the main family member account. They have their own account already set up but just can't log into it.

Visitor

My family member has a new iPhone and has tried to log into their membership of our family premium account. It just logs them in to the main family member account. They have their own account already...

Jose_M

Spotify Star

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

It would be possible to exchange the country

It would be possible to exchange the country in which my music receives the release notifications, because I like Hip Hop and RNB of the United States, but I only get notification of traps from Brazil

Visitor

It would be possible to exchange the country in which my music receives the release notifications, because I like Hip Hop and RNB of the United States, but I only get notification of traps from Brazil

Jose_M

Spotify Star

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

How do I find the email linked to a profile when not logged in?

I work for a small record label that has been more or less inactive for the last few years. Therefor non of the owners remember the login to access our Spotify Profile. The profile features all of our past releases, several playlists and already has ...

Newbie

I work for a small record label that has been more or less inactive for the last few years. Therefor non of the owners remember the login to access our Spotify Profile. The profile features all of ou...

Jose_M

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Bet365 direct debit logo

PlanPremium CountryUK My Question or IssueMy Spotify direct debit is showing in my banking app (lloyds), as a payment to Bet365. The text says Spotify, but the logo is Bet365's. Then when I select the transaction it has a 'See all transactions with B...

Casual Listener

Plan Premium   Country UK   My Question or Issue My Spotify direct debit is showing in my banking app (lloyds), as a payment to Bet365. The text says Spotify, but the logo is Bet365'...

Jose_M

Spotify Star

639 Views

4 replies

0 likes

Other
  • 639 Views
  • 4 replies
  • 0 likes

Solved!! android 2.3.3 spotify v1.2.5.3

PlanFreeCountrytaiwanDevicesamsung galaxy tab GT-P1000Operating Systemandroid 2.3.3 My Question or IssueWhen I click to log in, he says "Must be a spotify premium member" (also not logged in)

Visitor

Plan Free Country taiwan Device samsung galaxy tab GT-P1000 Operating System android 2.3.3   My Question or Issue When I click to log in, he says "Must be a spotify premium member" (al...

Maxim

Spotify Star

1083 Views

1 replies

0 likes

Account
  • 1083 Views
  • 1 replies
  • 0 likes

One of my playlist has been deleted

My Question or IssueHi everyone,One of my playlist, with several thousand followers has been deleted. I would like to know why and get it back. I had no prior information to correct what could be the problem. Email received from spotify: "Hello,We ha...

Casual Listener

My Question or Issue Hi everyone, One of my playlist, with several thousand followers has been deleted. I would like to know why and get it back. I had no prior information to correct what could be...

Geek33000

Casual Listener

685 Views

4 replies

0 likes

Account
Other
Premium
  • 685 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account lost

I have Premium Duo account, money is being taken from my bank account every month. My old phone (where i was logged in) died for good, because the screen didn't respond to any actions. So i changed to new phone and i can't log in to my Spotify accoun...

Visitor

I have Premium Duo account, money is being taken from my bank account every month. My old phone (where i was logged in) died for good, because the screen didn't respond to any actions. So i changed t...

Eni

Moderator

485 Views

1 replies

0 likes

Account
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email is already in use, even after closing account binded to the email

Country : India.I had an older spotify account binded to my other email, which I will call A for this purpose and my newer in use account using an older email which I will call B. I want to change the email on B to match that of A, but since it was s...

Regular

Country : India. I had an older spotify account binded to my other email, which I will call A for this purpose and my newer in use account using an older email which I will call B. I want to chang...

Eni

Moderator

376 Views

1 replies

0 likes

Account
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant rejoin correct family plan

My Question or Issue There was confusion about who was paying for the family account and I switched to the plan that ended up being cancelled and now I am being told I cannot rejoin the correct plan. I was literally on this plan for 4 years and on th...

Casual Listener

My Question or Issue   There was confusion about who was paying for the family account and I switched to the plan that ended up being cancelled and now I am being told I cannot rejoin the corr...

Egnacik1

Casual Listener

519 Views

2 replies

0 likes

Account
Subscription
  • 519 Views
  • 2 replies
  • 0 likes